“The absolute worst service and most stressful experience I've ever had. Parts still haven't turned up despite waiting in for four whole days. Approximately 3 weeks since order was placed. Asked for a refund and 1st Choice reply was, ghe parts are in the post. Now I'm told my refund of £757 will be in my account Friday. I'll wait and see but no confidence in this at all. I'm about to ask my card company to charge back. I have screenshot all messages.”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 07/10/2025.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Found the part I needed had a couple of quotes tried to get the part from Renault's but no one had the part and there was no delivery date of said part.
Now have the part second hand but as long as it does the job then great 👍”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I'm very disappointed at the rate of the delay. Noone has seen the car part as delivered late.. The recipient had already left when the part was delivered. She is in Africa as I speak and no idea what or where the part is”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I’ve used 1st choice a few times recently and found that the response time from suppliers is magnificent.
Always contact the seller to discuss the accuracy of description.
If you’re not desperate for the product it’s a great way of saving cash. It usually takes 4-5 working days to receive the item”
“Dealt with professionally.Chose aws did not reply .Alison Taylor from 1st choice got them to confirm quickly.Will stay with your 4&5** suppliers in future as some of the others did not reply back.
For future reference- it would help if the suppliers WHICH COLOUR of the the external parts they have.
I eventually opted for a red wing mirror which my garage will colour code with my SILVER car.
The part is in very good condition.Hope it works.Godd to have a 3 months guarantee.
Will use you again in future as I also have an old Toyota Celica.
Best wishes,
Ken.”
“Desperate to find an xf propshaft at less cost than the Jaguar main dealer (£2000)
and 1st choice immediately put me in touch with a reclamation company who supplied it at less than £600 so a great result thanks to 1st choice spares.”
“Brilliant and great service kept me updated with delivery top quality product made sure I was happy with the item before even sending it out will definitely use again if I need to in the future”
