1st Line Future Planning Reviews

Name: 1st Line Future Planning
Address: The CourthouseMargaret StreetAmmanford, The CourthouseMargaret StreetAmmanford, Ammanford
Rating: 4.95

5.0 Rating 2,661 Reviews

100 %

of reviewers recommend 1st Line Future Planning

Company Reviews

Metrics

5.0

Based on 2,661 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

1st Line Future Planning 5 star review on 17th December 2024

Anonymous

Anonymous // 01/01/2019

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“They where very polite on the phone and helped me out will the funeral plan”

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Posted 5 years ago

Thank you Daphne Lawrence for your lovely review. I am pleased that your advisor was helpful and polite whilst providing you with the necessary information. We pride ourselves, as a company, in assisting others in the same manner as we have you. If you would like to recommend a friend or relative we are offering a £50 shopping voucher. Please email your recommendation to hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you

Posted 5 years ago

“James was very helpful and answered my questions professionally. He told me all I needed to know he’s wonderful”

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Posted 5 years ago

Thank you Gwyneth for your great review. I am pleased that James R was able to answer your questions in a professional way and able to provide you with the help and advise to make an informed decision. We pride ourselves, as a company, in assisting others in the same manner as we have you. If you would like to recommend a friend or relative we are offering a £50 shopping voucher. Please email your recommendation to hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you

Posted 5 years ago

“Very well organised and warm welcoming. I feel delighted with the service.”

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Posted 5 years ago

Thank you Karen Heeley for your great review. I am so pleased that your advisor was able to provide you with such great service. We pride ourselves, as a company, in assisting others in the same manner as we have you. If you would like to recommend a friend or relative we are offering a £50 shopping voucher. Please email your recommendation to hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you

Posted 5 years ago

“I had a very pleasurable and informative policy review with Adnan. My questions were answered in a calm , understandable way.”

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Posted 5 years ago

Thank you David Willis for your great review. I am pleased to hear that Adnan was able to answer all your questions in such a calm, understanding way. We pride ourselves, as a company, in assisting others in the same manner as we have you. If you would like to recommend a friend or relative we are offering a £50 shopping voucher. Please email your recommendation to hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you

Posted 5 years ago

“I was very impressed with my call with Ian he was very helpful and pleasant and reassured me that we have made a good decision. Thank you so much for your help I feel so relaxed now”

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Posted 5 years ago

Thank you Mr Oliver for your lovely review. I will be sure to pass your wonderful comments onto Ian. It is great to hear that he was able to make you feel reassured and provided you with all the information to make an informed decision. We pride ourselves, as a company, in assisting others in the same manner as we have you. If you would like to recommend a friend or relative we are offering a £50 shopping voucher. Please email your recommendation to hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you

Posted 5 years ago

“Very helpful staff and reassuring I have made the perfect choice for my funeral plans.”

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Posted 5 years ago

Thank you Katrina for your lovely review. I am glad to hear that Ian was able to help you make the perfect choice giving you peace of mind. We pride ourselves, as a company, in assisting others in the same manner as we have you. If you would like to recommend a friend or relative we are offering a £50 shopping voucher. Please email your recommendation to hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you

Posted 5 years ago

“I received a one4all gift card today but I was promised love to shop vouchers. I do not use any of the shops that are on the list I was hoping to use them for food shopping Yours Sincerely Mrs Susan Coates Flat1/64 Inglefield Road, Stechford, Birmingham B33 8DE”

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Posted 5 years ago

Thank you Susan for your wonderful review. I am so pleased to hear that James R was able to assist you so well. I am glad to hear that he explained everything in detail including setting your son's mind at ease. We pride ourselves, as a company, in assisting others in the same manner as we have you. If you would like to recommend a friend or relative we are offering a £50 shopping voucher. Please email your recommendation to hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you

Posted 5 years ago

“Very good and polite”

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Posted 5 years ago

Thank you Virginia for your review. I am glad to hear that James W was helpful and polite. As a company we wish to assist others in the same way so if you have a friend or relative you wish to recommend, please email hello@1stlinefuneralcare.com or call on 08000096494, we're offering a £50 voucher for the recommendation. Thank you

Posted 5 years ago

“James Robertson was very professional friendly and cheerful explained everything in detail he is a credit to the company”

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Posted 5 years ago

Thank you Carol for your lovely review. I am pleased to hear that James R was able to help you in such a wonderful way. As a company we wish to assist others in the same way so if you have a friend or relative you wish to recommend, please email hello@1stlinefuneralcare.com or call on 08000096494, we're offering a £50 voucher for the recommendation. Thank you

Posted 5 years ago

“Excellent customer service .very helpful answered all my questions put me at ease ...”

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Posted 5 years ago

Thank you Deborah Thomas for your lovely review. I am pleased to hear that Sian was able to help you and answer all the questions you had clearly. As a company we pride ourselves in being able to help others in the same way. If you have a friend or relative you wish to refer please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. We are offering a £50 shopping voucher for this recommendation. Thank you

Posted 5 years ago

“Really friendly good service understood everything that was said !!”

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Posted 5 years ago

Thank you Jacqueline Lees for your wonderful review. I am so happy to hear that you received such great service. I am pleased that your advisor was able to ensure everything was explained in detail to you. As a company we pride ourselves in being able to help others in the same way. If you have a friend or relative you wish to refer please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. We are offering a £50 shopping voucher for this recommendation. Thank you

Posted 5 years ago

“This came at the right time for me, as i was already looking at having to increase my life assurance policy, because of inflation i was never sure how much extra was needed to pay for funeral expenses. To be able to fix the rate till needed, is a weight of my mind and dosent put expense on my family.”

Helpful Report

Posted 5 years ago

Thank you David for your lovely review. I am pleased that James R was able to assist you and provide you with peace of mind with regards to funeral expenses. We pride ourselves as a company on being able to assist others in the same way we have helped you. If you wish to recommend a friend or family member, please email hello@1stlinefuneralcare.com or call 08000096494. We are offering a £50 shopping voucher for this recommendation. Thank you

Posted 5 years ago

“I think that the person I spoke to was making it very easy to understand.”

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Posted 5 years ago

Thank you Jennifer Chalmers for your lovely review. I am glad to hear that your advisor James W. was able to explain your options fully for you, enabling you to make an informed decision. As a company we pride ourselves on assisting others as we have you. If you wish to recommend a friend or family member, please email hello@1stlinefuneralcare.com or call us on 08000096494. We are offering a £50 shopping voucher for this referral. Thank you

Posted 5 years ago

“Yes lan Oliver rang about the funeral plan and he was so helpful and made it so easy to understand, you have a valuable staff member who is dedicated to his job.”

Helpful Report

Posted 5 years ago

Thank you Susan & Sonia for your lovely review. I am pleased that Ian was able to help you so much in choosing your plans. As a company we pride ourselves on assisting others as we have you. If you wish to recommend a friend or family member, please email hello@1stlinefuneralcare.com or call us on 08000096494. We are offering a £50 shopping voucher for this referral. Thank you

Posted 5 years ago

“a pleasure to speak to adnan ahsan he fully coved all i needed to know and i took a plane and in full confidence i got what i needed thank you”

Helpful Report

Posted 5 years ago

Thank you for your great review. I am happy to hear that Adnan was able to go through all your options and help you make an informed decision enabling you to have the plan to suit your needs. As a company we pride ourselves on assisting others as we have you. If you wish to recommend a friend or family member, please email hello@1stlinefuneralcare.com or call us on 08000096494. We are offering a £50 shopping voucher for this referral. Thank you

Posted 5 years ago

“Very informative, friendly, caring, patient.”

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Posted 5 years ago

Thank you for your lovely review. I am please that your advisor was able to provide you with all the information you required to make an informed choice. I am glad that he was friendly, caring and patient. I will be sure to pass this onto him. As a company we pride ourselves on assisting others as we have with you. If you have a friend or relative you wish to recommend to our company, we are offering a £50 shopping voucher for this. To recommend someone, please email hello@1stlinefuneralcare.com or call our customer services line on 08000096494. Thank you

Posted 5 years ago

“James was very helpful and explained everything very well for me top marks and the girl I was talking to today full marks to here as well glad to do business with such a wonderful team yours Thomas John Vincent Sharvin”

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Posted 5 years ago

Thank you Mr Sharvin for your lovely review. I will be sure to pass it onto James W. I am glad we were able to help you and ensure everything was set up according to your requirements. We pride ourselves on helping people as we have you. If you wish to recommend a friend or relative to our service, we are offering a £50 shopping voucher for the recommendation. Should you wish to do so, please email hello@1stlinefuneralcare.com or call us on 08000096494, we'll be happy to help in any way we can. Thank you

Posted 5 years ago

“Excellent”

Helpful Report

Posted 5 years ago

Thank you for your review. I am glad to hear that you were given excellent service. We pride ourselves on being able to help people in the same way that we assisted you. If you have a relative or friend who you wish to recommend, we are offering a £50 voucher for the recommendation. If you wish to do so, please email your recommendation to hello@1stlinefuneralcare.com or call us with the details on 08000096494. Thank you

Posted 5 years ago

“Excellent”

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Posted 5 years ago

Thank you Priscilla and Wayne for your review. I am so pleased that your advisor was able to assist you and provide excellent service in the process. As a company we wish to help others in the same way we have assisted you. If you have a friend or relative you wish to recommend, we are offering a £50 voucher for the recommendation. If you have someone in mind who would benefit, please email the recommendation to hello@1stlinefuneralcare.com or call us on 08000096494. Thank you

Posted 5 years ago

“Good afternoon. Adnan , thank you for contacting me regarding your funeral plans. And to have brought to my attention a previous plan I have with another provider, which you have explained fully with me. Overall everything in accordance to my funeral plans has been discussed fully... with no loopholes. Thanks for your time spent with me, Yours Terry Alleyne.”

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Posted 5 years ago

Thank you Terry Alleyne for your lovely review. I am very pleased to hear that Adnan was able to help you weigh up your options and make an informed decision for peace of mind. I am glad that you were able to set up your plan according to your requirements. As a company we pride ourselves in helping others in the same way we have assisted you. With this in mind, if you wish to recommend a friend or relative, we offer a £50 shopping voucher. Should you wish to do so, please email their details to hello@1stlinefuneralcare.com or call us on 08000096494. Thank you

Posted 5 years ago

1st Line Future Planning is rated 5.0 based on 2,661 reviews