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1st Line Future Planning Reviews

5.0 Rating 2,673 Reviews
100 %
of reviewers recommend 1st Line Future Planning
5.0
Based on 2,673 reviews
Customer Service
Communication Channels
Telephone, Live Chat
Read 1st Line Future Planning Reviews
Adman was very professional and informative. A First class advisor who explained things in a clear precise manner. Thank you
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Posted 5 years ago
Thank you Mrs Bloomfield for your great review. I am glad to hear that Adnan provided you with a professional and informative service. We pride ourselves, as a company, in assisting others in the same manner as we have you. If you would like to recommend a friend or relative we are offering a £50 shopping voucher. Please email your recommendation to hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you
Posted 5 years ago
The guy I spoke with James Robertson presented to be very professional. In that he explained everything fully. Very pleasant with nice manners. Excellent customer services thank you.
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Posted 5 years ago
Thank you Linda for your lovely review. I am so pleased to hear that James R was able to explain everything in such a professional manner for you. I am glad that he provided you with excellent customer service. We pride ourselves, as a company, in assisting others in the same manner as we have you. If you would like to recommend a friend or relative we are offering a £50 shopping voucher. Please email your recommendation to hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you
Posted 5 years ago
Adnan the adviser was very helpful,polite all questions answered.
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Posted 5 years ago
Thank you for your lovely review, Mrs Dolan. I am pleased that Adnan was polite, helpful and able to answer all your questions. We pride ourselves, as a company, in assisting others in the same manner as we have you. If you would like to recommend a friend or relative we are offering a £50 shopping voucher. Please email your recommendation to hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you
Posted 5 years ago
I was very happy the way I was treated on the phone Clive was very pleasant and very informative lovely gentleman.
Helpful Report
Posted 5 years ago
Thank you Wendy Boswell for your lovely review. I am so pleased to hear that Clive was informative and polite to you. I will be sure to pass your message onto him. We pride ourselves, as a company, in assisting others in the same manner as we have you. If you would like to recommend a friend or relative we are offering a £50 shopping voucher. Please email your recommendation to hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you
Posted 5 years ago
Great value for money,at a worrying time.
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Posted 5 years ago
Thank you Norman Walters for your great review. I am pleased you were able to receive the information to help with peace of mind. We pride ourselves, as a company, in assisting others in the same manner as we have you. If you would like to recommend a friend or relative we are offering a £50 shopping voucher. Please email your recommendation to hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you
Posted 5 years ago
I was so pleased with the out come today and Mr James Robertson he was very polite very helpful also explained everything I know we don't like talking about this subject but it has to be done 1and I give him 10 out of 10 well done and thank you very much
Helpful Report
Posted 5 years ago
Thank you Debbie for your lovely review, I am glad to hear that James R was so helpful and explained everything in detail to you. I will be sure to pass your message onto him. We pride ourselves, as a company, in assisting others in the same manner as we have you. If you would like to recommend a friend or relative we are offering a £50 shopping voucher. Please email your recommendation to hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you
Posted 5 years ago
James was really helpful
Helpful Report
Posted 5 years ago
Thank you Karen Thomson for your lovely review. I am please to hear that James W was really helpful and able to assist you in making an informed choice. We pride ourselves, as a company, in assisting others in the same manner as we have you. If you would like to recommend a friend or relative we are offering a £50 shopping voucher. Please email your recommendation to hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you
Posted 5 years ago
The young man called James Roberts was very helpful and personable he answered any questions I had, and also gave me his number should I need to speak with him about my policy. This was then followed up by two more calls checking to see if everything was taken care of and that I had been explained to.
Helpful Report
Posted 5 years ago
Thank you for your lovely review. I will be sure to pass your comments onto him. We pride ourselves, as a company, in assisting others in the same manner as we have you. If you would like to recommend a friend or relative we are offering a £50 shopping voucher. Please email your recommendation to hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you
Posted 5 years ago
My telephone conversation was with James Robertson. What a lovely young man very personable so very friendly. And professional he was helpful in answering questions and provided me with his number should I need to speak to him about my policy.
Helpful Report
Posted 5 years ago
Thank you Linda for your lovely review. I am pleased that James R was so helpful and was able to answer your questions with regards to the plan you have chosen. We pride ourselves, as a company, in assisting others in the same manner as we have you. If you would like to recommend a friend or relative we are offering a £50 shopping voucher. Please email your recommendation to hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you
Posted 5 years ago
He was nice and friendly and helpful
Helpful Report
Posted 5 years ago
Thank you Barbara Pearson for your great review. I am pleased to hear that your advisor was helpful and friendly. We pride ourselves, as a company, in assisting others in the same manner as we have you. If you would like to recommend a friend or relative we are offering a £50 shopping voucher. Please email your recommendation to hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you
Posted 5 years ago
Clear , concise information . Agent had a very pleasant, professional manner .
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Posted 5 years ago
Thank you Bill Mitchell for your great review. I am glad to hear that James W was able to provide you with all the information in a clear, professional manner. We pride ourselves, as a company, in assisting others in the same manner as we have you. If you would like to recommend a friend or relative we are offering a £50 shopping voucher. Please email your recommendation to hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you
Posted 5 years ago
Very helpful dident take tolong
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Posted 5 years ago
Thank you Patrick & Karen for your great review. I am pleased to hear that your advisor was able to provide you with a helpful service without taking too much of your time. We pride ourselves, as a company, in assisting others in the same manner as we have you. If you would like to recommend a friend or relative we are offering a £50 shopping voucher. Please email your recommendation to hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you
Posted 5 years ago
They where very polite on the phone and helped me out will the funeral plan
Helpful Report
Posted 5 years ago
Thank you Daphne Lawrence for your lovely review. I am pleased that your advisor was helpful and polite whilst providing you with the necessary information. We pride ourselves, as a company, in assisting others in the same manner as we have you. If you would like to recommend a friend or relative we are offering a £50 shopping voucher. Please email your recommendation to hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you
Posted 5 years ago
James was very helpful and answered my questions professionally. He told me all I needed to know he’s wonderful
Helpful Report
Posted 5 years ago
Thank you Gwyneth for your great review. I am pleased that James R was able to answer your questions in a professional way and able to provide you with the help and advise to make an informed decision. We pride ourselves, as a company, in assisting others in the same manner as we have you. If you would like to recommend a friend or relative we are offering a £50 shopping voucher. Please email your recommendation to hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you
Posted 5 years ago
Very well organised and warm welcoming. I feel delighted with the service.
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Posted 5 years ago
Thank you Karen Heeley for your great review. I am so pleased that your advisor was able to provide you with such great service. We pride ourselves, as a company, in assisting others in the same manner as we have you. If you would like to recommend a friend or relative we are offering a £50 shopping voucher. Please email your recommendation to hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you
Posted 5 years ago
I had a very pleasurable and informative policy review with Adnan. My questions were answered in a calm , understandable way.
Helpful Report
Posted 5 years ago
Thank you David Willis for your great review. I am pleased to hear that Adnan was able to answer all your questions in such a calm, understanding way. We pride ourselves, as a company, in assisting others in the same manner as we have you. If you would like to recommend a friend or relative we are offering a £50 shopping voucher. Please email your recommendation to hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you
Posted 5 years ago
I was very impressed with my call with Ian he was very helpful and pleasant and reassured me that we have made a good decision. Thank you so much for your help I feel so relaxed now
Helpful Report
Posted 5 years ago
Thank you Mr Oliver for your lovely review. I will be sure to pass your wonderful comments onto Ian. It is great to hear that he was able to make you feel reassured and provided you with all the information to make an informed decision. We pride ourselves, as a company, in assisting others in the same manner as we have you. If you would like to recommend a friend or relative we are offering a £50 shopping voucher. Please email your recommendation to hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you
Posted 5 years ago
Very helpful staff and reassuring I have made the perfect choice for my funeral plans.
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Posted 5 years ago
Thank you Katrina for your lovely review. I am glad to hear that Ian was able to help you make the perfect choice giving you peace of mind. We pride ourselves, as a company, in assisting others in the same manner as we have you. If you would like to recommend a friend or relative we are offering a £50 shopping voucher. Please email your recommendation to hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you
Posted 5 years ago
I received a one4all gift card today but I was promised love to shop vouchers. I do not use any of the shops that are on the list I was hoping to use them for food shopping Yours Sincerely Mrs Susan Coates Flat1/64 Inglefield Road, Stechford, Birmingham B33 8DE
Helpful Report
Posted 5 years ago
Thank you Susan for your wonderful review. I am so pleased to hear that James R was able to assist you so well. I am glad to hear that he explained everything in detail including setting your son's mind at ease. We pride ourselves, as a company, in assisting others in the same manner as we have you. If you would like to recommend a friend or relative we are offering a £50 shopping voucher. Please email your recommendation to hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you
Posted 5 years ago
Very good and polite
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Posted 5 years ago
Thank you Virginia for your review. I am glad to hear that James W was helpful and polite. As a company we wish to assist others in the same way so if you have a friend or relative you wish to recommend, please email hello@1stlinefuneralcare.com or call on 08000096494, we're offering a £50 voucher for the recommendation. Thank you
Posted 5 years ago
1st Line Future Planning is rated 5.0 based on 2,673 reviews