1st Line Future Planning Reviews

Name: 1st Line Future Planning
Address: The CourthouseMargaret StreetAmmanford, The CourthouseMargaret StreetAmmanford, Ammanford
Rating: 4.95

5.0 Rating 2,663 Reviews

100 %

of reviewers recommend 1st Line Future Planning

Company Reviews

Metrics

5.0

Based on 2,663 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

1st Line Future Planning 5 star review on 17th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry to say that yr company has not fulfilled its obligation of sorting My sons LPA (health & financial) it started last June 2025 forms filled questions answered but as up today 23rd Feb 2026 it still as not been finalised, contact has been minimal, customer service Nil. After ringing them they said the forms were not sign in right order they were sent back to us to resign and we sent them back to 1st line, ( this was Nov 25 why had it taken this long with no contact us) this was after constant phone call asking what was going on After sending them back in November we thought it would not be long before we heard, we'll I was wrong there it took for me to ring again 13th Feb to find out if we were close to getting them back. They said they would ring me back. 18th Feb got a call to say we would have to re sign the forms. What on earth is going on with this firm had they lost them. 1st.. they leave us in limbo until I ring 2nd...forms sent back to us and then back to them twice. 3rd...They saying they were sent off to OPG giving us hope of hearing in about 10 weeks but nothing 4th..if I had not rung asking for update we would have still heard nothing 5th...did our document get lost or just put to one side as no one seems to no anything substantial to tell us 6th..1st Line are quick to takenour money for a service that I would never recommend to anyone. 7th.. Just received forms through the post with signing arrows no printed names like the ones we received last year. Why go we have uo keep filling the forms in, and why do I have to keep phoning before anythings done. This is very very disappointing as we thought we could trust 1st Line to help us sort my sons LPA out (my son is handicapped and at the age of 58 he is having more health issues I'm being ask as I'm his main carrier do I have the power to decide what he needs.)So it's upsetting trying to reason with doctors etc. So when we decided to go with 1st Line we thought after initiall interview that everything would be fine and if there were any issues then they would contact us straight away to solve it. But I was wrong unless we pestered about the the progress there as not been any contact. If I had not rang them last week how long would this have gone on before they decided to get back to us. It's so ridiculous. I'm in two mind to ask for my money back and go elsewhere. I'm thinking also to contact Which Legal Services to ask there advice as it should not have taken this long. * Are they just waiting till we have finished paying then wash there hands of us that's how it feels. Advertisements on the telly is false representation. Marjorie Topping”

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Posted 4 days ago

“Mercia was very helpful.”

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Posted 1 year ago

Thank you for your lovely review Allan. I am so pleased that you are happy with the service Mercia provided for you. Thank you for awarding us with 2 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 1 year ago

“Haven’t had any paperwork sent to me to sign.but still taking payments.”

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Posted 2 years ago

“Pathetic... couldn't even find me anything what a joke... .”

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Posted 2 years ago

“I received a one4all gift card today but I was promised love to shop vouchers. I do not use any of the shops that are on the list I was hoping to use them for food shopping Yours Sincerely Mrs Susan Coates Flat1/64 Inglefield Road, Stechford, Birmingham B33 8DE”

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Posted 5 years ago

Thank you Susan for your wonderful review. I am so pleased to hear that James R was able to assist you so well. I am glad to hear that he explained everything in detail including setting your son's mind at ease. We pride ourselves, as a company, in assisting others in the same manner as we have you. If you would like to recommend a friend or relative we are offering a £50 shopping voucher. Please email your recommendation to hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you

Posted 5 years ago

1st Line Future Planning is rated 5.0 based on 2,663 reviews