Name: 1st Line Future Planning
Address: The CourthouseMargaret StreetAmmanford, The CourthouseMargaret StreetAmmanford, Ammanford
Rating: 4.95

“Don’t touch this company with a barge pole! After buying and paying in full for the whole package on the day 13 months ago we still don’t have the paperwork for putting the property into a trust. The wills and LPAs I had to chase endlessly and now after the past fortnight of them promising to send the paperwork out for the Trust they are not returning my calls as promised. You never know how good a company and its promises are until you really need them to step up to the mark. This Company doesn’t deliver but like to take your money.”

Helpful Report

Posted 1 week ago

We’re sincerely sorry to hear about your experience. What you've described falls short of the standards we set for ourselves, and we completely understand your frustration, especially after placing your trust in us. Please know that this appears to be an isolated case among the many clients we’ve proudly supported over the years, and we would like the opportunity to make things right. As the review is anonymous, we’re unable to reach out directly. We kindly ask that you send a formal complaint to our Client Care Team at client.care@1stlinefutureplanning.com. Once we have your details, we will investigate your case as a priority and work to resolve any outstanding issues promptly. We’re committed to learning from all feedback and ensuring that every client receives the service and follow-through they deserve. Kind regards, 1st Line Future Planning

Posted 4 days ago

“We are very satisfied and happy with the service provided by Sue Renna ,she was very professional and explained everything very cleary.”

Helpful Report

Posted 1 month ago

“Susan (sue) started at the first steps went through the process perfectly easy understanding ,then asked any questions so far,provided in depth about what the company are about went very well ,Sue is an asset to the company very pleasant young lady perfect.”

Helpful Report

Posted 1 month ago

Thank you for your lovely review Robert. I am so pleased that you are happy with the service Susan provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 1 month ago

“Very informative and we felt we mattered. We were listened to and our questions were answered well.”

Helpful Report

Posted 1 month ago

Thank you for your lovely review Graham. I am so pleased that you are happy with the service Leslie provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 1 month ago

“Told me want to do and explained want would happen if I did not do a will .listen to want I wanted did not try to change my mind on things and helped sort out to pay it”

Helpful Report

Posted 1 month ago

Thank you for your lovely review Cheryl. I am so pleased that you are happy with the service Susan provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 1 month ago

“Kerry was super professional and answered any questions we had. She also made both myself and my wife feel very at ease, taking interest in both our questions and any concerns we had. In a few simple words .... She is a credit to your company. Thank her for her time”

Helpful Report

Posted 1 month ago

Thank you for your lovely review David. I am so pleased that you are happy with the service Kerry provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 1 month ago

“Les and Catrin were excellent start to finish. Recommended Les to family members”

Helpful Report

Posted 1 month ago

Thank you for your lovely review. I am so pleased that you are happy with the service Leslie and Catrin provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 1 month ago

“Very happy with service. Received documents within a few weeks.”

Helpful Report

Posted 1 month ago

“Susan , showed great understanding and thoughtfulness in our initial talks about my reasons and needs for the booking of this appointment. She presented a very thorough picture of the advantages in moving forward with a complete package of revised Will ,Lasting Power of Attorney and living trust which will give me and my family the security I have been seeking .”

Helpful Report

Posted 2 months ago

Thank you for your lovely review Peter. I am so pleased that you are happy with the service Susan provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 1 month ago

“Romania was really helpful with the information I understand she thought the time will me going over it with her”

Helpful Report

Posted 2 months ago

Thank you for your lovely review Leona. I am so pleased that you are happy with the service Rowenna provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 1 month ago

“The consultant who interviewed me was excellent. She explained my position with a view to having a simple will very easy to understand. I wasn’t aware of my property being able to be held in trust which I am considering. I felt pleased that I had booked the appointment.”

Helpful Report

Posted 2 months ago

Thank you for your lovely review Anne. I am so pleased that you are happy with the service Kerry provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 1 month ago

“From the phone call I received and the meeting me and my wife had with Leslie Davies everything was explained very well and put our minds at rest with the plans for our estate I would recommend to everyone of my family and friends to do there estate planning”

Helpful Report

Posted 2 months ago

Thank you for your lovely review Simon. I am so pleased that you are happy with the service Leslie provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 1 month ago

“Kerry was very thoughtful and most helpful”

Helpful Report

Posted 2 months ago

Thank you for your lovely review Evelyn. I am so pleased that you are happy with the service Kerry provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 2 months ago

“Joanne was a lovely lady answered my questions, got the deal done I'm very happy I've done this for me and my family”

Helpful Report

Posted 2 months ago

Thank you for your lovely review Betty. I am so pleased that you are happy with the service Joanne provided for you. Thank you for awarding us with 4 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 2 months ago

“Very helpful especially Ian Cooper made us feel at home questions answered perfectly”

Helpful Report

Posted 2 months ago

Thank you for your lovely review. I am so pleased that you are happy with the service Ian Cooper provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 2 months ago

“Sue explained everything that I needed to know. She was very friendly and made me feel at ease and guided me through the package that I required. Very happy to be a part of 1st line future”

Helpful Report

Posted 2 months ago

Thank you for your lovely review Audra. I am so pleased that you are happy with the service Sue provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 2 months ago

“Ian cooper came to us yesterday after a chat x cuppa he told us all we needed to know about lpa x wills very helpfull very nice person thanks ian x”

Helpful Report

Posted 2 months ago

Thank you for your lovely review Anne. I am so pleased that you are happy with the service Ian Cooper provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 2 months ago

“Ian Cooper was an excellent consultant explaining the information we needed in a way we could understand nothing everything. we asked him he took the time and to explain”

Helpful Report

Posted 2 months ago

Thank you for your lovely review Hazel. I am so pleased that you are happy with the service Ian Cooper provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 2 months ago

“Very happy with conversation I had with Rowenna today regarding a will etc , explained everything very well and it was easy to understand everything she said to me.”

Helpful Report

Posted 2 months ago

Thank you for your lovely review Paul. I am so pleased that you are happy with the service Rowenna provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 2 months ago

“Rowenna is very professional, and it was a pleasure to speak to her. Thank you for all your help Rowenna. N l Bell”

Helpful Report

Posted 2 months ago

Thank you for your lovely review Norman. I am so pleased that you are happy with the service Rowenna provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

1st Line Future Planning Reviews