Name: 1st Line Future Planning
Address: The CourthouseMargaret StreetAmmanford, The CourthouseMargaret StreetAmmanford, Ammanford
Rating: 4.95

“Take money. Scam. Phone you 10 tx a day. When they get money they are gone. Mombie has had me again”

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Posted 4 months ago

“This has to be the worst company I have ever dealt with. They took 2k of my Mum's money back in Jan 2023 and still have not come up with the trust. I have been chasing them every few weeks with a promise of a call-back and nothing. Even the MD got involved and asked me not to leave a negative review until he had time to look into my complaint and promised me a call back - again nothing. As it stands, Mum has lost 2k and this company is not responding to me. I have asked for Mum's money back but again, nothing. I would warn anyone from using this company as I don't believe all their positive reviews are legitimate. They are a cowboy set-up for sure.”

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Posted 6 months ago

“Pathetic... couldn't even find me anything what a joke... .”

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Posted 1 year ago

“Interesting mind blowing, I found the whole experience costly.”

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Posted 1 month ago

“Was due a telephone meeting but had a family crisis, called the number listed on emails and it didn’t even connect, emailed someone I had a contact for to say I couldn’t make the meeting yet I was still contacted. When I explained I couldn’t talk then they started to go on about rearranging the appointment there and then. Poor. No empathy, just wanted my business.”

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Posted 7 months ago

“Professional, well thought out, comprehensive”

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Posted 8 months ago

Thank you for your lovely review, Hazel. I am so pleased that you are happy with the service Leslie provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 8 months ago

“Very happy with the price and ian”

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Posted 1 year ago

Thank you for your lovely review, Richard. I am so pleased that you are happy with the service Ian provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 1 year ago

“Excellent Joanne was brilliant really helpfull”

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Posted 1 year ago

Thank you for your lovely review, Peter. I am so pleased that you are happy with the service Joanne provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 1 year ago

“Lovely man Chris explained everything even when I was asking silly question took his time very polite and patient”

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Posted 1 year ago

Thank you for your lovely review, Leslie. I am so pleased that you are happy with the service Chris provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s

Posted 1 year ago

“Never had so much fun talking about my funeral arrangements,Ian gave me so much information and at a speed I could understand and at the same time made me laugh my head off ,I felt as if I had known him years ,what a pleasant informative caring person he is ,I had been let's say misled in the plan I used to have ,but after speaking with Ian he told me everything I needed to know about my policy and yes I would recommend this company to anyone who hasn't got a plan in place and those who have to check their policy to make sure you have the right information about your plan because I thought I had until this man IAN called me and told me after going through it I didn't have the plan I thought I had and saved myself and my kids quite a bit of money Cheers Ian what a pleasure buddy Keith”

1st Line Future Planning 5 star review on 31st May 2022

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Posted 1 year ago

Thank you for your lovely review, Keith. I am so pleased that you are happy with the service Ian provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s

Posted 1 year ago

“Kelvin knew exactly what he was talking about and sorted a plan for me that included everything I wanted at a reasonable monthly cost ..a wealth of knowledge thankyou”

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Posted 1 year ago

Thank you for your lovely review, Sallyann. I am so pleased that you are happy with the service Kelvin provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s

Posted 1 year ago

“trish was amazing im very happy thanks trish”

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Posted 2 years ago

Thank you for your lovely review, John. I am so pleased that you are happy with the service Trish provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s

Posted 1 year ago

“If you are offered Abbey Family Funerals DONT TAKE IT. I did then cancelled as none of the telephone numbers linked you to that company and the same number on their website do not belong to them. STAY CLEAR”

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Posted 2 years ago

“The lady I spoke too was very helpful and explain very well her name is Samantha”

1st Line Future Planning 5 star review on 11th April 2022

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Posted 2 years ago

Thank you for your lovely review, Deborah. I am so pleased that you are happy with the service Samantha provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s

Posted 1 year ago

“Very happy with what I have Callum Davis supper man he is a star”

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Posted 2 years ago

Thank you for your lovely review Tracey. I am so pleased that you are happy with the service Callum provided for you. Thank you for awarding us with 5 stars. We love to help people in the same manner we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494.Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s

Posted 2 years ago

“Very happy with the service rhys davies was very helpful and explained everythin in detail 5 star service”

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Posted 2 years ago

Thank you for your lovely review Karen. I am so pleased that you are happy with the service Rhys provided for you. Thank you for awarding us with 5 stars. We love to help people in the same manner we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494.Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1st

Posted 2 years ago

“I received advice that was both appropriate and valuable. The advisor was very knowledgeable and friendly I could not have asked for better service”

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Posted 3 years ago

Thank you for your lovely review Pamela. I am so pleased that you are happy with the service James and Cameron provided for you. Thank you for awarding us with 5 stars. We love to help people in the same manner we have assisted you. Therefore if you wish to recommend a friend of relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you To stay updated, please give us a follow on social media. Facebook https://www.facebook.com/Funeral1st/ Instagram https://www.instagram.com/funeral1st/ Twitter https://twitter.com/Funeral1st

Posted 3 years ago

“Lady was most helpful thank you”

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Posted 3 years ago

Thank you George Davies for your lovely review. I am pleased that Sian was so helpful and able to provide you with great service. We love to help people in the same manner we have assisted you. Therefore if you wish to recommend a friend of relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you To stay updated, please give us a follow on social media. Facebook https://www.facebook.com/Funeral1st/ Instagram https://www.instagram.com/funeral1st/ Twitter https://twitter.com/Funeral1st

Posted 3 years ago

“The sales man called james was polite”

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Posted 3 years ago

Thank you Carole Allan for your great review. I am pleased that James was polite and helpful during your call and helped you set up your Plan with ease. As a company we value your custom and would like to assist others in the same manner. If you recommend any family or friends to 1st Line Funeral Care, we're offering £50 in High Street shopping vouchers. If you wish to recommend someone you know, please contact us below; Email - hello@1stlinefuneralcare.com Phone - 0800 009 6494 Kind Regards, 1st Line Funeral Care

Posted 3 years ago

“we where very happy with James Wolfe he was very polite and helpful if we had a issue he would stop and go back to explain many thanks”

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Posted 3 years ago

Thank you Geoffrey and Linda for your excellent review. I am pleased to hear that James was very polite and helpful and that he explained all your choices in detail for you. We value your custom and wish to help as many other people in the same way too. As a result, we're offering £50 High Street vouchers for any family or friends that you recommend to 1st Line Funeral Care. If you know of anyone that we can help in the same way as we've helped you. Contact us below; Email - hello@1stlinefuneralcare.com Phone - 0800 009 6494 Kind Regards, 1st Line Funeral Care

Posted 3 years ago


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

1st Line Future Planning Reviews