1st Line Funeral Care Reviews - Read 1,948 Genuine Customer Reviews


Customer Service
Communication Channels	Telephone

“Sam was the most helpful customer service rep I have ever spoken to. She ensured that I understood everything, and was not a hard seller at all. I spoke to her several times before going ahead, and never felt the slightest bit pressured. Thanks for your help with all of my questions Sam. Great customer service without the hard sell. Brilliant!”

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Posted 1 week ago

Thank you for your lovely review, Lisa. I am so pleased that you are happy with the service Sam provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s

Posted 11 hours ago

“I found this company to be very caring and understanding of my needs the person I was talking to was called Samantha she was very polite and friendly and I was able to ask questions which were answered making me realise the silver plan was exactly what I needed. She has been allocated to me after all the paperwork was signed and sealed so if I needed any further help she will be there to help me I now no longer worry about my children or relatives having to worry about picking up the huge bill to cremate me. I would definitely recommend this company”

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Posted 2 weeks ago

Thank you for your lovely review, Kay. I am so pleased that you are happy with the service Samantha provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s

Posted 2 weeks ago

“Ian was very friendly and kind. He explained everything thoroughly and made the whole experience more comfortable to talk about. Thank you.”

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Posted 2 weeks ago

Thank you for your lovely review, Marie. I am so pleased that you are happy with the service Ian provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s

Posted 2 weeks ago

“Excellent service from first contact. I can’t remember the guys names on original calls but both very helpful. Leslie Davies very punctual, smart, very knowledgeable and helpful and gave excellent advice. Definitely recommend.”

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Posted 2 weeks ago

Thank you for your lovely review, Malcolm. I am so pleased that you are happy with the service Les provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s

Posted 2 weeks ago

“Absolutely lovely people to deal with pleasant and friendly and explained everything so clearly”

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Posted 2 weeks ago

Thank you for your lovely review, Karen. I am so pleased that you are happy with the service Chloe provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s

Posted 2 weeks ago

“Sara was very polite and helpful she explained everything to me”

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Posted 2 weeks ago

Thank you for your lovely review, Joyce. I am so pleased that you are happy with the service Sara provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s

Posted 2 weeks ago

“Very helpful, providing all info, professional, friendly service”

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Posted 2 weeks ago

Thank you for your lovely review, Laura. I am so pleased that you are happy with the service Les provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s

Posted 2 weeks ago

“Lovely lady and easy to talk to 🤩”

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Posted 2 weeks ago

“Excellent service, very professional and friendly”

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Posted 2 weeks ago

Thank you for your lovely review, Laura. I am so pleased that you are happy with the service Les provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s

Posted 2 weeks ago

“Samantha was very good and helpful.”

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Posted 2 weeks ago

Thank you for your lovely review, Janet. I am so pleased that you are happy with the service Sam provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s

Posted 2 weeks ago

“They were every helpful with that I wanted”

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Posted 2 weeks ago

“First class friendly professional service, and nothing is to much trouble and an excellent aftercare service which is second to none,A five star company and prices that are very reasonable, Best thing I ever done. Kind regards Mr David Patten.”

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Posted 2 weeks ago

Thank you for your lovely review, David. I am so pleased that you are happy with the service Tricia provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s

Posted 2 weeks ago

“Kevin came to my home and was such understanding and explained everything to me No Hard Sale at all so Very Pleased and Such a peace of Mind to me Thank you”

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Posted 2 weeks ago

Thank you for your lovely review, Fiona. I am so pleased that you are happy with the service Kevin provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s

Posted 2 weeks ago

“Very helpful and understanding”

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Posted 2 weeks ago

“I would like to thank Sara for her being so kind and honest when she rang,Nothing was to little or to big for her very pleasant and knowledgeable with what she was saying about the plan.We stuck up a humorous banter between ourselves and it was all good fun I would highly recommend her to any of my family and friends.👏👏👏”

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Posted 2 weeks ago

Thank you for your lovely review, Lewis. I am so pleased that you are happy with the service Sara provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s

Posted 2 weeks ago

“Sam was very helpful with helping me with a new plan that was very helpful as the amount I will pay will not go up as at will just stay at the amount that I was told all I will pay every mouth will be the same. Thank-you Paul.”

Helpful Report

Posted 2 weeks ago

Thank you for your lovely review, Paul. I am so pleased that you are happy with the service Sam provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s

Posted 2 weeks ago

“Yes they are really good and they are so friendly”

Helpful Report

Posted 2 weeks ago

Thank you for your lovely review, Helena. I am so pleased that you are happy with the service Les provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s

Posted 2 weeks ago

“Great service from both people involved INever knew how much you can save again lots of thanks David Myatt”

1st Line Funeral Care 5 star review on 26th July 2022

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Posted 2 weeks ago

“Thank you so much Chris for helping us”

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Posted 2 weeks ago

Thank you for your lovely review, Wendy. I am so pleased that you are happy with the service Chris provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s

Posted 2 weeks ago

“Chris did a wonderful job in sorting out our request many thanks dm”

Helpful Report

Posted 2 weeks ago

Thank you for your lovely review, David. I am so pleased that you are happy with the service Chris provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you. To stay updated, please give us a follow on social media. Facebook: Funeral1st Instagram: Funeral1st Twitter: Funeral1s

Posted 2 weeks ago