FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,553 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,553 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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FURL 5 star review on 2nd September 2025

Anonymous

Andrea, London

Suzan Salih-Rasool

165

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Outstanding. Expert. Flexible. Brilliant explanation of setting/up and advice on use. Extremely nice individual. Deserves all the plaudits going! Jonathan Dimbleby.”

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Posted 2 years ago

“I placed an order with Furl and paid an extra £100 for express delivery, so I could receive my order by 20 October instead of November. After payment, I received confirmation of both the order and the delivery upgrade. About a week before the scheduled delivery, I started calling Furl to confirm the delivery details — but no one answered the phone for four days. I also sent them an email asking for an update on my order status, but never received a reply. Eventually, I tried contacting them via the chat on their website — again, no response. Then I opened the chat from another laptop and, just to test, asked a question about a different product. This time they replied immediately. Once I mentioned my existing order, they told me to wait half a day as someone would “definitely get back to me.” Of course, by the end of the business day, no one did. I called again several times, and on the third attempt a woman finally answered. She said there were some “issues with parts” and that the delivery would be delayed by another 4–5 weeks. I asked to cancel my order since I no longer wanted to deal with such an unreliable company. She said her manager would call me the next day, but I politely refused and asked her to just cancel the order. She still insisted on the call. So not only did they fail to inform me about the delay — even though I paid extra for express delivery, clearly indicating the delivery date was important to me — but they also completely ignored my messages and calls. The fact that they responded instantly when I asked about another product in a different chat clearly shows they were choosing to ignore existing customers. And only when I decided to cancel the order did they suddenly become eager to contact me. I wonder what their managers were doing during the previous four days when no one was answering emails or picking up the phone.”

Helpful Report

Posted 5 days ago

It always saddens me to receive comments like this — as a team we work so very hard to exceed expectations, so feedback like this understandably hurts. I am very sorry for the frustration we are causing you right now. Your product will be ready within the stated delivery time frame you paid for, and the remaining part of your order will follow as soon as it’s available. We could have communicated better, and I take full responsibility for that. I’ll be reviewing every part of this process to ensure it’s avoided in future. We’ve tried to reach you by phone and have left messages — please do call us back when convenient so we can get this resolved quickly and ensure everything is delivered as expected. David Norman DIrector @ Furl

Posted 5 days ago

“An authority on the importance of good service as an Air Hostess with BOAC in the 60's, I commend the Manager MJ at your Showroom in Fairfax Road for just that. The service was outstanding, and resulted in a quick sale! Will comment on the product following delivery.”

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Posted 1 week ago

“Great customer service from start to finish. Spent 2 hours in showroom deciding on the right sofa bed. Kept informed during manufacturing process and at the end helpful and knowledgeable delivery service.”

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Posted 2 weeks ago

“The air storage bed is an excellent product and the installer was extremely good. There is a long day lay between order and delivery because everything is made by hand to order but it was worth the wait.”

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Posted 2 weeks ago

“It was , smooth all the way from ordering to delivery and assembly. No sign of stress at any stage. I would recommend to my friends.”

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Posted 3 weeks ago

“Furl is fabulous - quality products and workmanship, innovative design, excellent service and delivery and very professional installation. Worth the investment.”

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Posted 1 month ago

Thank you, Christine. Since your first Furl bed back in 2016, it’s been a pleasure to help furnish your home with our beds and sofa bed. We’re delighted you continue to enjoy the quality, design, and service, and we truly value your ongoing trust in Furl.

Posted 3 weeks ago

“After a disappointing experience with another bed maker, we decided to browse for beds at Furl. To our delight, Furl was a refreshing change. Monika from Swiss Cottage helped me over the phone with my bed requirements and found quick delivery options. Fortunately, we found an item in the showroom that we wanted and were able to get our bed in just two days. The delivery team was also highly commendable – they were very polite and ensured everything was fitted perfectly in our master bedroom.”

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Posted 1 month ago

Thank you, Mark. We’re so pleased Monika at our Swiss Cottage showroom could help you find the right bed and arrange such a quick turnaround. It’s wonderful to hear your Max bed in our beautiful house Alpaka Porcelain with the Cloud headboard has settled in perfectly, and that our delivery team made the installation smooth. We really appreciate your trust in Furl after your previous experience, and hope you’ll enjoy your new bed for many years.

Posted 3 weeks ago

“Incredibly happy with my Furl Sofabed. From the store experience to the delivery, everything was excellent. The sofa itself is perfect, by far the best sofa bed I've experienced. I tested sleeping on it for the last few nights and have been loving it.”

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Posted 1 month ago

Thank you, Theresa. We’re delighted to hear how much you’re enjoying your new sofa bed — and that it’s already given you such a great night’s sleep. It’s wonderful to know the whole journey, from showroom to delivery, felt seamless. We hope you continue to love it for many years to come.

Posted 3 weeks ago

“Delivery weas on time and the driver was very efficient and pleasant. He gave us a good talk about aftercare. The sofa-bed looks fantastic!”

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Posted 1 month ago

Thanks, John. Great to hear your delivery went smoothly and that our driver could walk you through the aftercare. We’re so pleased you’re enjoying how your new sofa bed looks in your home.

Posted 3 weeks ago

“OMG the best sofa bed i have ever laid on! The mattress is so comfortable! It is so easy to operate too - just a matter of pulling a cord and it neatly unfolds. No need to take cushions off - they stack neatly under the mattress. Genius!!!! Colour and style are just stunning too!”

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Posted 1 month ago

We love this, thank you! It’s brilliant to hear your sofa bed has wowed you — from the comfort of the mattress to the one-pull mechanism and neat cushion storage. And we’re so glad the colour and style look just as stunning in your home. Enjoy every moment with it!

Posted 3 weeks ago

“The delivery process was excellent - the team called in the morning and were extremely accommodating when I requested a later delivery slot which was hugely appreciated. They were friendly and efficient, and the bed looks great.”

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Posted 1 month ago

Thank you, Matthew. We’re so pleased our delivery team could adjust the timing for you and make everything run smoothly. It’s great to hear they were friendly and efficient — and that your new bed looks fantastic in place.

Posted 3 weeks ago

“As a Design and Build company it is very improtant for us to collaborate with companies that understand how to work with professionals in the Construction and Design industry. Furl from the start have been rgeat, from visiting the showroom with our client and designer to their team handling all the details, orders and delivery. Their delivery team were excellent, efficient, skilled and very careful of our Clay Plaster walls! All in all, anytime a client asks us to recommend a furniture supplier, Furl will be towards the top of that list!”

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Posted 1 month ago

Thank you for your feedback. We know how important it is for design and build professionals to work with suppliers who understand the process, so it’s a pleasure to hear our team delivered the level of care and detail you expect. From showroom collaboration with your client to careful installation on site, we’re committed to making your projects run smoothly. We greatly value your recommendation and look forward to supporting more of your future schemes.

Posted 3 weeks ago

“Excellent service from start to finish: from first visit in the showroom to delivery of our lovely new sofa bed. Helpful, friendly and knowledgable staff and a quality product. Its been a pleasure to buy from Furl.”

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Posted 1 month ago

Thank you, Tom. We’re so pleased your journey from showroom visit through to delivery has been such a positive one, and that you’re enjoying your new sofa bed back in Edinburgh. It’s wonderful to hear our team’s knowledge and friendliness made the process a pleasure — and we’re glad the trip to see us was worthwhile. We hope it brings you many comfortable nights ahead.

Posted 3 weeks ago

“This is our second Furl bed, the first being purchased over 11 years ago and still in perfect order! The delivery and installation team were exceptional. Polite, efficient and so helpful. They relocated our original bed to another bedroom ensuring all screws etc were tightened. This is a great service available on request. Worth every penny! Thanks Furl team.”

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Posted 1 month ago

Rebecca, it means so much to know your first bed from over 11 years ago is still in perfect order — and that you’ve now chosen us again for a second. We’ll pass on your kind words to the delivery and installation team — they’ll be so pleased their care and attention made the process seamless, including moving your original bed. We truly appreciate your loyalty and hope both beds bring you comfort for many more years.

Posted 3 weeks ago

“I have just had the Max storage double bed delivered and I am pleased beyond words. Furl was recommended to my by my bedroom designer Claudia Dorsch and I am so glad she did. As soon as I walked into Furl King’s Road and met Monika, I felt at ease and confident. Monika is professional and knowledgeable and will give her opinion when asked, which was very valuable. The bed choices are great but I knew I wanted maximum storage. No other bed o had seen combined that kind of storage with this quality. I chose to have the bed frame fabric removable, so I paid a little extra. I wanted to choose a different fabric that matched my curtains and Monika made some excellent suggestions that I chose from. Delivery was 8 weeks exactly as promised. The delivery team were brilliant, respected my home, worked very quickly and cleanly, finished in about an hour and took all the packaging. They were also very knowledgeable about the bed mechanism and care and gave me good information and advice. I spent more than I was going to originally on the bed but it’s worth every penny and it would be hard to buy from anywhere else. Icing on the cake!!! Made in the UK. Brilliant quality and service, thank you team Furl”

Helpful Report

Posted 1 month ago

“Thank you for this gorgeous sofa, which we had been eagerly awaiting, and thank you to Fabio, who assembled it with expert skill and provided detailed explanations.”

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Posted 2 months ago

Thank you so much for your kind words. We’re delighted to hear you’re enjoying your new sofa and that Fabio made the experience smooth and reassuring. We’ll be sure to pass your thanks on to him – he’ll be thrilled to know his care and attention made a difference. Wishing you many happy, comfortable moments with your new sofa.

Posted 1 month ago

“Great product, wonderful delivery team who explained the mechanics of the sofa”

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Posted 2 months ago

“From start to finish, my experience with Furl has been flawless. The delivery was smooth and right on time, and the bed itself is absolutely stunning – beautifully designed and clearly built to last. The quality is outstanding, both in the bed frame and the mattress. It’s incredibly comfortable and feels like true luxury. I honestly couldn’t wish for anything better. Highly recommend Furl for anyone looking for top-tier service and exceptional craftsmanship.”

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Posted 2 months ago

Thank you, Elodie, for such a wonderful review. We’re thrilled to hear how much you’re enjoying your new bed and that the whole experience felt seamless from start to finish. Your kind words about the craftsmanship and comfort mean a lot to the team who design, build and deliver each piece with care. The photo looks fantastic – wishing you many restful nights ahead in your new Furl bed.

Posted 1 month ago

“Every aspect was great. The sofa is just what we expected, the showroom and salespeople were terrific and the delivery and installation was expert. A wonderful experience all around.”

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Posted 2 months ago

“The guys were fantastic - insanely quick, very kind and helpful. 12/10. Also the customer service pre delivery - I emailed last week as our estimated delivery date passed and we hadn’t heard anything. Being called back vs an anonymous email within a day or two, and then immediately offered a fast delivery date just 3-4 days later, was perfect.”

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Posted 2 months ago

Thank you for sharing this feedback. We’re so pleased our team could get everything sorted quickly and that the delivery experience felt smooth and friendly on the day. It’s great to hear our customer service team were able to respond promptly and arrange a convenient date for you too. We’ll make sure your kind words are passed on – they’ll really appreciate it.

Posted 1 month ago

FURL is rated 4.9 based on 1,553 reviews