FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,541 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,541 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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Suzan Salih-Rasool

Isabelle DI NARDO

Elodie Saurat

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Outstanding. Expert. Flexible. Brilliant explanation of setting/up and advice on use. Extremely nice individual. Deserves all the plaudits going! Jonathan Dimbleby.”

Helpful Report

Posted 2 years ago

“Excellent service from start to finish: from first visit in the showroom to delivery of our lovely new sofa bed. Helpful, friendly and knowledgable staff and a quality product. Its been a pleasure to buy from Furl.”

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Posted 3 days ago

“This is our second Furl bed, the first being purchased over 11 years ago and still in perfect order! The delivery and installation team were exceptional. Polite, efficient and so helpful. They relocated our original bed to another bedroom ensuring all screws etc were tightened. This is a great service available on request. Worth every penny! Thanks Furl team.”

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Posted 3 days ago

“I have just had the Max storage double bed delivered and I am pleased beyond words. Furl was recommended to my by my bedroom designer Claudia Dorsch and I am so glad she did. As soon as I walked into Furl King’s Road and met Monika, I felt at ease and confident. Monika is professional and knowledgeable and will give her opinion when asked, which was very valuable. The bed choices are great but I knew I wanted maximum storage. No other bed o had seen combined that kind of storage with this quality. I chose to have the bed frame fabric removable, so I paid a little extra. I wanted to choose a different fabric that matched my curtains and Monika made some excellent suggestions that I chose from. Delivery was 8 weeks exactly as promised. The delivery team were brilliant, respected my home, worked very quickly and cleanly, finished in about an hour and took all the packaging. They were also very knowledgeable about the bed mechanism and care and gave me good information and advice. I spent more than I was going to originally on the bed but it’s worth every penny and it would be hard to buy from anywhere else. Icing on the cake!!! Made in the UK. Brilliant quality and service, thank you team Furl”

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Posted 4 days ago

“Thank you for this gorgeous sofa, which we had been eagerly awaiting, and thank you to Fabio, who assembled it with expert skill and provided detailed explanations.”

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Posted 2 weeks ago

Thank you so much for your kind words. We’re delighted to hear you’re enjoying your new sofa and that Fabio made the experience smooth and reassuring. We’ll be sure to pass your thanks on to him – he’ll be thrilled to know his care and attention made a difference. Wishing you many happy, comfortable moments with your new sofa.

Posted 4 days ago

“Great product, wonderful delivery team who explained the mechanics of the sofa”

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Posted 3 weeks ago

“From start to finish, my experience with Furl has been flawless. The delivery was smooth and right on time, and the bed itself is absolutely stunning – beautifully designed and clearly built to last. The quality is outstanding, both in the bed frame and the mattress. It’s incredibly comfortable and feels like true luxury. I honestly couldn’t wish for anything better. Highly recommend Furl for anyone looking for top-tier service and exceptional craftsmanship.”

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Posted 3 weeks ago

Thank you, Elodie, for such a wonderful review. We’re thrilled to hear how much you’re enjoying your new bed and that the whole experience felt seamless from start to finish. Your kind words about the craftsmanship and comfort mean a lot to the team who design, build and deliver each piece with care. The photo looks fantastic – wishing you many restful nights ahead in your new Furl bed.

Posted 4 days ago

“Every aspect was great. The sofa is just what we expected, the showroom and salespeople were terrific and the delivery and installation was expert. A wonderful experience all around.”

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Posted 3 weeks ago

“The guys were fantastic - insanely quick, very kind and helpful. 12/10. Also the customer service pre delivery - I emailed last week as our estimated delivery date passed and we hadn’t heard anything. Being called back vs an anonymous email within a day or two, and then immediately offered a fast delivery date just 3-4 days later, was perfect.”

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Posted 4 weeks ago

Thank you for sharing this feedback. We’re so pleased our team could get everything sorted quickly and that the delivery experience felt smooth and friendly on the day. It’s great to hear our customer service team were able to respond promptly and arrange a convenient date for you too. We’ll make sure your kind words are passed on – they’ll really appreciate it.

Posted 4 days ago

“Sofa is fantastic and so comfortable, really easy to turn into a bed in a single action. Really great delivery team. Made sure sofa was built properly, very friendly and helpful with advice on care and use. The whole buying experience had been excellent.”

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Posted 1 month ago

“We recently purchased a sofa bed from FURL and couldn’t be happier with the experience. The quality is outstanding—sturdy frame, nice upholstery, and a comfortable mattress that rivals a standalone bed. The unfolding mechanism is a highlight: it’s smooth, intuitive, and takes just seconds to convert from sofa to bed with a simple pull of the fabric strap. Delivery was equally impressive—arrived on time, with professional, friendly staff who set it up perfectly and removed all packaging. Highly recommend FURL for a top-notch sofa bed!”

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Posted 1 month ago

“From ordering with the very efficient & knowledgeable Edward in Chelsea to a speedy delivery with Phil & Fab (?), Furl have been great & the storage bed is excellent. Can't believe how much I can hide!”

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Posted 1 month ago

Thank you for sharing your experience. We’re thrilled Edward made the ordering process so smooth, and that Phil and Fabio delivered and set up your bed with care. It’s wonderful to hear you’re enjoying the storage – it’s always surprising just how much can be tucked away.

Posted 4 days ago

“The delivery team were polite and efficient. Thanks.”

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Posted 1 month ago

“Furl distinguish themselves by designing furniture for city dwellers with smalll rooms. The furniture is of high quality withn a good range of finishes. My order was completed within the expected period. Delivery and assembly were very well organised and quick.”

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Posted 1 month ago

“The installation of the Max Storage Bed was excellent. The installers were very nice and did a great job, explained everything very clearly. 10 out of 10.”

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Posted 1 month ago

Thank you, Jesus! Delighted to hear our team made the installation smooth and clear. We’ll pass your 10/10 on to them – they’ll be so pleased.

Posted 4 days ago

“My furniture was delivered and assembled today in a seamless highly professional manner. The guys were efficient, patient and really helpful. They arrived on time and I’m thrilled with my sofa bed and table. Thank you”

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Posted 1 month ago

Thank you for your 5* review! We're pleased to hear that your delivery and assembly went smoothly and that our team made such a positive impression. It's wonderful to know you're thrilled with your new sofa bed and coffee table, what a great combo.

Posted 1 month ago

“Excellent sofa. Just what I need. And expertly delivered by very friendly and helpful team”

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Posted 1 month ago

Thank you so much for your glowing review! We're thrilled to hear that you found the perfect sofa and that our delivery team made the experience enjoyable. Wishing you countless cozy moments on your new sofa!

Posted 1 month ago

“We are one of many "ultimate reviews" as this is now our THIRD storage bed from The Storage Bed Company in 2010 and its successor FURL in 2016 and now 2025. Very satisfied with existing beds and look forward to enjoying this third.”

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Posted 1 month ago

Hi Steve, Thank you so much — we’re genuinely honoured to be part of your home again (and again!). It means so much to us that this is your third bed over 15 years, and we’re thrilled you’ve stayed with us all this time. Fun fact: across your three beds, you now have 3.15 cubic metres of storage space — that’s the equivalent of a small garden shed, quietly tucked away under your mattresses! We hope this latest one brings just as much calm and satisfaction as the last two. Thank you for being such a valued part of our brand.

Posted 1 month ago

“Everything was perfect from the first contact in the show room to delivery and assembly. Very happy with the product, service and delivery. Furl has outstanding beds and customer service. Thanks a lot”

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Posted 1 month ago

Hi Julija, Thank you so much for your wonderful feedback! We’re delighted to hear that your experience with us was perfect from start to finish. Our team works hard to ensure both our products and service meet the highest standards, and it’s great to know we succeeded in your case. We truly appreciate you choosing us and hope you enjoy your new bed for many restful nights to come.

Posted 1 month ago

“Excellent service from Fabio and Phil today. I got an early text, a phone call and they were on time. They were fast and friendly. A cut above!”

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Posted 1 month ago

Hi Martin, We're so happy that Fabio and Phil provided you with such excellent service (despite the heat!) . Timeliness and friendliness are core to our values, and it’s great to know our team delivered that for you. We appreciate your kind words and hope you enjoy your new purchase!

Posted 1 month ago

“The whole process from choosing my sofa bed to having it installed has been an absolute delight. The customer service from the sales consultants in Chelsea and Swiss Cottage to the delivery guys who came to install is above and beyond expectations. Monika was very patient with my need to see several different material samples at home to make my choice and informed me promptly of any potential delay with sourcing my final choice. The logistics team were superb managing to fit my delivery into a very tight timeframe on the day to help me out. They also gave detailed instructions on use and care of the furniture (particularly to be mindful of my cat when closing the bed away) and how to deal with any spills or accidents that might happen. It was very useful to discover from them that Furl also offers a service to dismantle and move the sofa bed to a new location and re-install if I wanted to move house at some point. I am extremely pleased with the Swan sofabed it is comfortable as a sofa and as a bed. It is the most comfortable bed of a sofabed I have ever had - I've had 3! I love not having to find spaces to put the cushions when I unfurl the bed. I also had the moving mechanism installed so now I can clean underneath easily too. I'm extremely happy. Thank you very much Furl!”

Helpful Report

Posted 1 month ago

Hi Sandra, Thank you so much for your glowing review! We're absolutely thrilled to hear that your entire experience, from selecting your sofa bed to the installation, was so delightful. It’s wonderful to know that Monika and our logistics team were able to assist you every step of the way. Your satisfaction with the Swan sofa bed truly warms our hearts, and we’re so glad it’s bringing you comfort both as a sofa and a bed. Thank you for being such a valued part of the Furl family!

Posted 1 month ago

FURL is rated 4.9 based on 1,541 reviews