FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,542 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,542 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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Suzan Salih-Rasool

Isabelle DI NARDO

Elodie Saurat

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The delivery team were fantastic. They called ahead to let me know when they would arrive and were right on time. They assembled the sofa bed quickly and showed me how to use it. Truly wonderful people – kind, professional, and efficient. I'm extremely satisfied with Furl’s service from start to finish.”

Helpful Report

Posted 5 months ago

“Furl’s customer service has been deeply disappointing, with a complete lack of accountability for faulty assembly. Despite multiple emails, they continue to deflect responsibility rather than provide a practical solution. The issue stems from their own installers, who failed to properly secure key bolts during the original assembly. Yet, instead of acknowledging this, Furl has repeatedly suggested that our movers were at fault, despite clear evidence to the contrary. Their responses have been slow and unhelpful, leaving us waiting for weeks with no resolution. Even after promising to provide further information, they have failed to follow through in a timely manner. A company that prides itself on quality should stand by its work, yet Furl has shown little regard for post-purchase support. We cannot recommend them based on this experience and would urge others to be cautious before purchasing.”

Helpful Report

Posted 5 months ago

Hello Amiel, We installed your bed over 6 years ago, and we understand that you recently moved, and upon re-installation of your bed, have discovered some screws/bolts that need replacing. We will be pleased to replace these screws and have made contact with you to try and resolve this. Apologies for our slow response and attention to this.

Posted 5 months ago

“The delivery was excellent and very professional”

Helpful Report

Posted 5 months ago

“There was some miscommunication with the sales team regarding the delivery date, but we resolved it professionally. It is clear that they delivered the product in a professional manner. I truly appreciate the delivery team—they were attentive, knowledgeable, and provided excellent service. They took the time to ensure I understood how to operate the mechanism and maximize its usage. They definitely deserve more than just one 'LIKE'!”

Helpful Report

Posted 5 months ago

“I bought an oak, extra deep storage bed. They’re expensive, but you get what you pay for, and this is probably the best storage bed I’ve found. It’s well designed, well made and facilitates the storage of a lot of stuff. My communications with Furl were characterised by knowledgeable and helpful staff and the installation team were efficient and friendly. I’d heartily recommend this company if you’re looking for a quality storage bed.”

Helpful Report

Posted 5 months ago

“Very helpful staff in Swiss cottage, had fabric that was very close to our existing sofa so when our new sofabed arrived it matched very well. High quality finish and excellent delivery service. Thank you!”

Helpful Report

Posted 5 months ago

“I am absolutely delighted with my new sofa. Love the colour, style and sturdiness. It was delivered within the time frame given when I ordered it. The delivery and installation were quick. Lovely staff.”

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Posted 5 months ago

“Brilliant service - from our visit to the shop, communications through the ordering process and arranging delivery. Delivery and assembly faultless. A really fab looking and comfortable sofa and bed in one. Thank you.”

Helpful Report

Posted 5 months ago

“It’s a big decision to spend nearly £4000 on a bed but it came today and I’m over the moon with it and think it’s worth every penny. It’s their biggest storage bed and the storage space was one of the key things for me having moved to a small flat where storage is at a premium, and it’s so much bigger than any other storage bed I’ve had. Also part of why it cost a lot was the electric motor for raising and lowering it which for me will be well worth it as getting older I have been struggling with manually lifting my old storage bed. My husband is delighted with the high padded headboard as he reads a lot in bed. It’s very stylish and modern looking ( not like the old fashioned padded headboards with buttons)Watching the bed being put together you can see how all the materials and workmanship are first class. The indigo colour of the fabric goes perfectly in the room. The customer service has been excellent from beginning to end. Phones are always answered. I live too far away to go to a showroom so Monika organised a Zoom tour of the bed I wanted in the showroom. She always answered Email questions promptly, and I had a lot as I was nervous buying a bed I hadn’t seen. Booking delivery was straightforward and accommodating to a date that worked for me. It takes a long time from order to delivery because each bed is individually made but the wait has been worth it. Lyubo Delivered and assembled it and he was great. In touch on the journey so I knew exactly when he would arrive, efficient in assembling the bed and clear in his explanation of how it all worked. He also helped me put the mattress on , which I had bought locally, and took all the rubbish away. It’s always a bit of a risk using a company you don’t know and have just found on google but I would without hesitation use them again and recommend to anyone wanting a top quality bed. You will not be disappointed”

Helpful Report

Posted 5 months ago

“The installation and delivery team were excellent. Fabio and Phil were friendly and efficient - especially given our third floor flat has no lift!”

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Posted 5 months ago

“Very pleased with our purchase of the metro sofa bed. The delivery team was excellent: friendly, experienced and very efficient. It was a joy, so a big shout out to them.”

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Posted 6 months ago

“The sofa is beautiful and very sturdy. The team - via email and in the shop have all been helpful and pleasant. The delivery team were brilliant, prompt, managed some unexpected roadworks outside and completed the job in a cheerful and efficient manner. Thank you.”

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Posted 7 months ago

“The shopping experience was super quick and easy from start to finish. The bed order arrived as scheduled and the delivery service was flawless, efficient assembly and polite handlers.”

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Posted 7 months ago

“We are exceptionally happy with our recent purchase of a classic sofa bed from Furl. The entire process from visiting the showroom & selecting the right product (and finishing), through to ordering and delivery was handled with absolute dedication from the whole team. The product is extremely well designed & the manufacture of the sofa is of such great quality that it will clearly last us many years. Best of all, the sofa bed is extremely comfortable to sleep on! Many thanks for creating such a stylish & functional product!”

Helpful Report

Posted 7 months ago

“All was amazing. Especially the delivery which is the last part of the service and what stays with you. It's seamless, quick, the team took me through how to operate the sofabed. Really impressive. To be honest that's part of the reason we keep buying furniture from you.”

Helpful Report

Posted 7 months ago

“Purchasing and store great. The delivery was ok - received email on 3/1 where I provided all required information - my request for information regarding potential delivery times was ignored - had I been aware that the delivery may have been as early as 07:30 I would have got up earlier ( annual leave) Fortunately they were a little late”

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Posted 7 months ago

“Great team super helpful”

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Posted 8 months ago

“Great guys. The job was nice and quick.”

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Posted 8 months ago

“The guys that delivered and installed were great. Very friendly, considerate and helpful. Very impressed! Thank you Alex”

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Posted 8 months ago

“From start to finish the service from the Furl team has been excellent. Delighted with my new storage bed. Thank you”

Helpful Report

Posted 8 months ago

FURL is rated 4.9 based on 1,542 reviews