FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,553 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,553 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

Write Your review

Tell us how FURL made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FURL 5 star review on 2nd September 2025

Anonymous

Andrea, London

Suzan Salih-Rasool

165

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Spenny, but high-quality stuff. The bed’s worth it—solid, comfy, and customisable.”

Helpful Report

Posted 4 months ago

“Great communication and delivery service.”

Helpful Report

Posted 4 months ago

“Very pleased with our Tokyo sofa bed, most comfortable sofa bed we've ever had. The whole experience was good, from the welcome we received from Marcin at the Swiss Cottage showroom and all his help to find us the best option, to Lyubo, who delivered and assembled our sofa. Lyubo was meticulous, courteous and explained everything we needed to know about our new purchase. We're now looking forward to taking delivery of our Max ottoman bed!”

Helpful Report

Posted 4 months ago

It's one of our best selling sofa beds for a reason! Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying it and that Marcin and Lyubo provided you with such great service. It's always our goal to ensure a smooth and satisfactory experience for our customers. We're excited for your upcoming delivery of the Max ottoman bed, we know you'll be just as happy.

Posted 3 months ago

“I had a fantastic experience with this company. From start to finish, their team was incredibly professional, efficient, and easy to work with. The bed they built exceeded my expectations—both in terms of quality and craftsmanship. They communicated clearly throughout the process and delivered exactly what was promised, on time. I wouldn’t hesitate to recommend them to anyone looking for reliable, high-quality work.”

Helpful Report

Posted 4 months ago

Thank you so much for your wonderful feedback James, We're glad to hear you had a fantastic experience with our team and that you love the quality and craftsmanship of your bed. Clear communication is key for us, and we're glad it made a difference in your experience.

Posted 3 months ago

“Excellant and clear help with my choice of sofa bed and the delivery was great. Given lots of info remtheir arrival. Supermquickmand efficiant at assembling. Removed every scrap of rubbish abd took it away. Such a very nice pair- who gave me a great demo with helpful tips on how the sofambed comes out. Very delighted happy customer.”

Helpful Report

Posted 4 months ago

We're so glad to hear you had a wonderful experience with your sofa bed purchase! It's great to know that our delivery team made the process smooth and enjoyable and that you found the demo helpful, thats all part of our 5* service.

Posted 3 months ago

“I visited your showrooms at Barbican and Kings Road, where your staff were unfailingly pleasant and helpful, providing detailed information, demonstrations and prompt provision of fabric samples. Confirmation of my order and updates about delivery were prompt and precise. Delivery was on time and the two operatives efficient and unfazed by some problems of access, as well as being meticulous in demonstrating and providing details of the sofa-bed's function. I am delighted with its appearance and so far have spent a very comfortable evening sitting on it. I am definitely recommending Furl to friends and neighbours for their range of furniture and excellent customer assistance.”

Helpful Report

Posted 4 months ago

“The Tokyo is exactly as we expected and of good quality. Both the delivery driver and his assistant were professional, efficient and tidy throughout the installation and we are pleased with the whole experience.”

Helpful Report

Posted 4 months ago

“Really pleased with the bed, well constructed, great storage, very comfy. Great service for delivery and assembly as well”

Helpful Report

Posted 4 months ago

“First class service from start to finish. We visited the Swiss Cottage showroom and the team there were really helpful and also knowledgeable about the beds and matresses, and helped us choose a low profile storage bed for our loft bedroom. The bed was built to order and delivered within a few weeks. The delivery guys, Fabio and Lubo, were absolutely brilliant and managed to get everything up the rather narrow staircase and assembled the bed on site within an hour. Again they were really knowledgeable about the product, they gave a run down on how the bed worked, guarantee details etc - more than just delivery men! Would recommend furl to anyone looking for a new bed or space saving furniture.”

Helpful Report

Posted 5 months ago

“All good, helpful installers - great job and good communication updates”

Helpful Report

Posted 5 months ago

“Fantastic storage beds and a great delivery team.They assembled the beds in no time at all and demonstrated the electric operating system before going.Friendly and helpful service from the whole Furl team from showroom (Reon)to delivery.”

Helpful Report

Posted 5 months ago

“Very good delivery and installation of our bed the two guys was very professional. Very happy with the work and service Reza”

Helpful Report

Posted 5 months ago

“Throughout the process, our experience of Furl has been excellent. This includes sales at the Swiss Cottage branch, the updates during the production process, and the first class delivery and installation. Delivery was rearranged to suit our availability and on the day Fabian and Phil on delivery were on time, knowledgeable, helpful and quick.”

Helpful Report

Posted 5 months ago

“Excellent service throughout, very pleased with new sofabed! Edward in the Kings Road showroom was really helpful in deciding the style and colour, and Fabian and Phil were great with the delivery and assembly. Would highly recommend”

Helpful Report

Posted 5 months ago

“This is our second storage bed and once again we are very pleased with our new bed. The delivery and fitting was carried out by the really friendly Watford crew in good time and a professional manner with advice on safety, some maintenance and support if needed. Well done to both of them. Thank you.”

Helpful Report

Posted 5 months ago

“Great / arrived on time and assembled very quickly and showed me how to use, all very simple.”

Helpful Report

Posted 5 months ago

“Seamless process from website to delivery. Prompt, professional and knowledgeable delivery team. Couldn’t be happier!”

Helpful Report

Posted 5 months ago

“We had bed delivered yesterday. A bit early to review bed - it looks great - but delivery service was excellent.”

Helpful Report

Posted 5 months ago

“Exceptional service from start to finish! From meeting Edward in the Chelsea showroom, email communication and of course the team who delivered and assembled my max storage bed, Fabio and Phil. Edward was knowledgeable, patient and helpful whilst I made my choice. Fabio and Phil on delivery day were professional, courteous, tidy, clean, very knowledgeable and clearly passionate about what they do. I could not be happier with my new bed (which I have looked for for years!), the storage is more impressive than I anticipated. The overall customer service from start to finish makes Furl stand out. Fabio and Phil were very patient on delivery day answering all of my questions and ensuring I was happy before they left. They were courteous in asking if they were required to remove their shoes (which they did with no bother at all), tidy whilst assembling and removed all packaging upon leaving. Friendly and professional. I can’t recommend Furl enough!! Plus being able to view products in a physical showroom was a big tick for me. Thank you to all at Furl.”

Helpful Report

Posted 6 months ago

“A great experience from start to finish. Team in store very helpful. Fantastic product. It's comfortable and looks great. Team doing install very efficient and quick. The whole process very quick”

Helpful Report

Posted 6 months ago

FURL is rated 4.9 based on 1,553 reviews