Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 44,998 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 44,998 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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374

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful to handle the issues with shipment. Communication was good.”

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Posted 2 hours ago

“Not too bad, first time using a broker website to find someone. Had to do a fair amount of screening, and some companies raised some massive red flags, but what can you expect from a website with a business that you will pay thousands of dollars for a service. But once I found a company, I'm glad I found a trustworthy one”

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Posted 3 hours ago

“Guten Tag, unser Quadro ist geliefert worden, gerade eben, es hat etwas gedauert, aber Richard hatte keine geeigneten Fahrten. Diese Bewertung ist absolut positiv Mit freundlichen Grüßen Gudrun Karrenberg”

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Posted 3 hours ago

“Parece que es una broma, pero me cobraron 200€ por llevar la moto desde Avilés a cabra más 150€ por asegurarla por 4000€. Me parece muy bien de precio”

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Posted 7 hours ago

“From start to finish the service was great. Easy to book, collected and delivered within 2days. Much faster than other quotes I received. The delivery men were lovely, really efficient letting me know when they were arriving and dropping off. Highly recommend!”

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Posted 11 hours ago

“MikeJ1975 is a brilliant and a helpful person. Really appreciate and recommend his services.”

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Posted 11 hours ago

“Easy to use, would recommend to friends.”

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Posted 20 hours ago

“Great communication and service”

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Posted 21 hours ago

“Super easy to use. Will use again.”

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Posted 23 hours ago

“Load Master “I want to give a big shoutout to James for his exceptional service! I was extremely satisfied with the entire process. My car was picked up and dropped off at a convenient location, and the communication throughout was outstanding—especially thanks to James, who was always quick to respond to my questions and provided clear updates on what was going on. Overall, I couldn’t be happier. My car was shipped safely and arrived on time. I would 100% recommend this service!”

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Posted 1 day ago

“Un buen servicio”

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Posted 1 day ago

“Shipped fast and all in one piece, did a good job”

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Posted 1 day ago

“so far so good”

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Posted 1 day ago

“Hat alles so geklappt wie beschrieben”

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Posted 1 day ago

“Great Job”

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Posted 1 day ago

“I used Shiply on 3 April to return a brand new bathtub. It arrived damaged during transit, which meant I couldn't get a refund from the retailer. To make things worse, the courier (DMVManVan) repeatedly threatened me over an “outstanding” fee, despite the fact the damage happened in his care. I paid in the end, as he had my full address and was being incredibly aggressive. Shiply has been no help whatsoever. I’ve had to open multiple support tickets just to get a single reply. After weeks of chasing, I finally accepted an insurance claim offer on 30 April. It's now 13 May, and I still haven’t seen a penny. The whole experience has been nothing short of stressful and exhausting. Shiply has shown a complete lack of responsibility and customer care. I wouldn’t recommend them to anyone.”

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Posted 1 day ago

Hi Judy, I'm very sorry to hear how stressful this experience has been, and we completely understand your frustration. To confirm, your Shiply Protection Plan claim was accepted on 30 April, and the funds have now been successfully transferred to your account. We're glad to see that the payment has been received. We also want to acknowledge your concerns regarding the courier’s behaviour. DMVManVan has been flagged and suspended from the platform due to multiple complaints. We do not tolerate any threatening or unprofessional behaviour from providers using our service. We're truly sorry for the distress this caused, and we appreciate your patience throughout the process. If there’s anything else we can assist you with, please don’t hesitate to contact us at support@shiply.com. Kind Regards, Megan

Posted 5 hours ago

“Perfect if you move a lot in other countries.”

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Posted 1 day ago

“We hire a van to move our stuff from Spain to Germany. All good 👌🏻”

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Posted 1 day ago

“Grs098 provided a seamless service. Great communicator, fabulous price, polite and friendly, treating my delivery with care, and a speedy-same day pick up/ delivery. Couldn't have asked for more.”

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Posted 1 day ago

“They responded to all my questions very quickly! I will use them again!”

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Posted 2 days ago

Shiply is rated 4.5 based on 44,998 reviews