Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,074 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 3rd October 2025

889

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was a gift to my daughter. Price and delivery was good and so was packaging . I can not comment further as my daughter lives some distance from me.”

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Posted 1 year ago

“I received the game I ordered impressively quickly just before Christmas. The price was excellent compared with other online shops. The reason I haven’t given 5 stars is I have concerns about Zatu games sale prices - items not being genuinely reduced. See image below. I paid £49.95 just a couple of days before Christmas, but in the sale it is being sold for £63.95. I have commented on this on your Facebook page but have not received a reply. It is a pity as it has caused me to have some doubts.”

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Posted 1 year ago

“This was my first order from Zatu Games. Game not shrinkwrapped. I've bought around 125 games and never had a new one that wasn't shrink-wrapped. Contents seem new though. The delivery driver didn't deliver to my house but instead I had an email saying it had been left at the reception caravan? (There is a Reception but it's a large building. I had to hunt around and make several phone calls to track the game down. There was also part of the address missing (the road name) but my full name appeared twice (once where you'd expect and again where you'd expect the road name to be. So it's been entered wrong somewhere on Zatu's system.”

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Posted 1 year ago

“Purchased Prestige Scrabble. Disappointed with long delivery time, more than 3 weeks.”

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Posted 1 year ago

“I really can't review this item yet as it hasn't arrived yet. Once I do I will update my review.”

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Posted 1 year ago

“Unfortunately I have not received my order yet as it has been sitting with Yodel for 5 days at least now awaiting delivery.”

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Posted 1 year ago

“This is the first time that I have placed a preorder with Zatu. I fully understand that the items purchased release date were delayed by the manufacturer. However I didn't receive any communication from Zatu regarding this, there was no update on the order page. A little effort goes a long way.”

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Posted 1 year ago

“I have received 2 games and wish to return one waiting for label”

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Posted 1 year ago

“I ordered from Ireland and on my confirmation email was a UK contact phone number that was out of service and a contact form that wouldn't take my order number, which was really concerning. I needed to check the status of my order, and at this point I was worried I had been caught out by a scam website so I checked trust pilot which gave me a different email address and contact number for zatu games. I was able to contact customer services straight away who were helpful, the phone number also worked. It was a huge relief. However the contact details on the order confirmation need updating. The game came quickly enough, around a week.”

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Posted 1 year ago

“Great, prices and a real good vendor. I just had two issue 1. I order back in June and my order wasn't dispatched till 8 of December. 2. They mislabelled my order cost as 152.57 pound instead of euro. Causing there go be issues with custom charges for me that I currently waiting to get fixed”

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Posted 1 year ago

“Good website experience, package didn’t arrive as it is in customs clearance since 11-12”

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Posted 1 year ago

“Prices are fantastic, customer service does the job, but shipments are so delayed and Yodel is an absolute nightmare. Have had this problem before but currently have missing packages which are impossible to resolve; they’re very deceptive/false with tracking & deliver attempts. I used to only shop at Zatu and now I only do if the price warrants the frustration.”

Helpful Report

Posted 1 year ago

“Items themselves good price and all okay. The issue was with the delivery service. It took two weeks to arrive, which thankfully wasn’t a problem as they were gifts and I ordered with plenty of time. However, it is that the website showed everything in stock, and that they aim to dispatch in 24 hours. When I checked several days later they said they had to get one item from another warehouse and to check again in another 3-5 days if it hadn’t been dispatched by then. I don’t mind the delay it’s the fact I had to check, rather than receiving anything from the company to advise that there was a wait. Would be good if communication improves. So overall, alright, but I won’t rush to use them again unless I know I have a good couple weeks before the items are needed.”

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Posted 1 year ago

“Great selection! And great customer support, takes a few days between each response though..”

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Posted 1 year ago

“Well, currently I had an order that was supposed to be delivered by Yodel that was "received" by someone who doesn't work in our building. I let Zatu know and I ordered a replacement item immediately and that, too, was "received" (according to Yodel) by a different person that, also, is not within our building. Basically, Zatu are fine, but their delivery company has, at best, mis-delivered two packages in a week which meant that I have a claim going through for reimbursement of two non-delivered items (the same item was ordered twice as it was supposed to be a gift). Zatu - fine Delivery company (Yodel) - terrible (Yodel says their driver's GPS was not working (on BOITH occasions) and they can't see where the driver actually delivered the two items. I have a claim going through them regarding the non-delivery)”

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Posted 1 year ago

“Prices and products were fine, but dispatch was slow and items were not packed very carefuly.”

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Posted 1 year ago

“Still waiting for the shipping”

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Posted 1 year ago

“Not as good as previously. Usually experience great, swift delivery. Had to be chased on this occasion and the product arrived too late for a birthday gift when ordered 10 days ahead.”

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Posted 1 year ago

“My last order has been a disaster. The game was too big so the shipping fees I originally paid were not enough. My order has been put on hold. No message from Zatu to tell me it was put on hold. I had to check my orders and contact Zatu. After several mail exchange, I paid the extra fees. After paying, all the messages I sent haven’t been replied, the chat I had with Zatu was inefficient and my order was finally sent after one week of begging.”

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Posted 1 year ago

“Christmas presents so unable to review”

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Posted 1 year ago

Zatu Games is rated 4.8 based on 44,074 reviews