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Zatu Games Reviews

4.8 Rating 34,548 Reviews

95 %

of reviewers recommend Zatu Games

Company Reviews

Product Reviews

4.8

Based on 34,548 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

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Zatu Games 5 star review on 15th May 2024

Zatu Games 5 star review on 14th May 2024

Zatu Games 5 star review on 11th May 2024

Zatu Games 5 star review on 11th May 2024

Zatu Games 5 star review on 11th May 2024

Zatu Games 5 star review on 10th May 2024

Zatu Games 5 star review on 10th May 2024

714

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst the staff I have spoken to have been lovely, the mere fact that I have had to contact the company so many times is not. I preordered a game which (due to no fault of zatu) has had its release date pushed multiple times, however there has never been a communication from zatu about this, I have had to call them numerous times to get updates and new release dates. Additionally when the game was finally dispatched (4months late) it arrived later than the delivery information specified and also no tracking information ever arrived so bar making yet another phone call I could not chase where my delivery was. Apart from these unfortunate things I was impressed by the staff, they were friendly and helpful and very apologetic! And i cannot fault the price I paid for my preordered game.”

Posted 1 year ago

“a bit longer shipping time than expected, otherwise fine service.”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Zatu Games

Posted 1 year ago

“Great prices on games and quickish delivery. Unfortunately when my game arrived it had a sticker right down the side of it and when I tried to remove it it bought up some of the actual box art . I put in a message to the company but have had no response yet, game and everything was all in tact apart from that but might put me off from buying here again as I like my games displayed.”

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Zatu Games

Posted 1 year ago

“Got my product and it’s great however I had to email them to dispatch it as it had been over 2 weeks since my purchase confirmation. Item arrived quickly after however.”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. I'm glad this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Zatu Games

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Zatu Games

Posted 1 year ago

“Well packed and a decent price, but they don't honour cashback.”

Posted 1 year ago

“Every time I go to visit their Norwich store, they're closed! It baffles me that Saturday they're closed. They must be losing quite a bit of business due to this”

Posted 1 year ago

Hey there, Sorry to hear that there was an issue when you arrived at our store. We are open Wednesday, Friday and Saturday from 8:30am to 5pm. We do have a new sign on the door with these hours : ) We hope to see you soon. Zatu Games

Posted 1 year ago

“There was one piece missing from the box which is annoying as it affects game play”

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you haven't already and we will do our best to resolve this for you. We hope you'll give us another chance. Zatu Games

Posted 1 year ago

“The order was despatched very promptly, unfortunately the delivery has taken significantly longer to reach me than expected”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 1 year ago

“My order was a time sensitive gift that I wanted to send with someone going overseas. The checkout promised next day (date specified) for a premium price, even though the order was after 18h00. This was the only reason I placed the order. 2 Days later my order arrived, too late. My email query went unanswered.”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Zatu Games

Posted 1 year ago

“Order system fine but no despatch after 3days even though items were in stock. Had to send reminder email then items were despatched. Box items arrived in was far too large with little packing but items were not damaged fortunately.”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Zatu Games

Posted 1 year ago

“Book arrived on time but part of the packaging was ripped and could see slight damage to the corners of the book.”

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Zatu Games

Posted 1 year ago

“Hello! Price was very nice, but unfortunately one box arrived with half-thumb sized hole, which is sad. Hope it won't happen again P.S. This review of #1002492250 order”

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Zatu Games

Posted 1 year ago

“I wanted to modify the shipping address immediately after making an order, but the mail was read after dispatching the order”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 1 year ago

“The delivery was on time however the board game itself was missing a key component of the game, there was no ‘calendar board’ and therefor the game is unplayable. I have emailed back to Zatu but yet to get a response. Appreciate this probably isn’t Zatu games fault directly as they are not the manufacturers however it is still extremely frustrating”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with pieces missing from this order. I can see that this has been passed on to our Individual pieces team and your replacement piece should be despatched very shortly for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 1 year ago

“I love Zatu games. Great prices, swift postage and good selection. Unfortunately, this time my game wasn't packaged that well and was damaged in transit. It won't stop me from purchasing from here again though.”

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Kieran Zatu Games

Posted 1 year ago

“Packing arrived very bashed and the box of the game had some dents and squished corners.”

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Kieran Zatu Games

Posted 1 year ago

“Bought a game at a really decent price. 2day Yodel delivery it said, awesome I'll get it well in time for my son's birthday then. 7 days later I had to call them to be told it was being sent to them from another warehouse. Finally arrived 10 days after purchase. (The day before bday, phew). There was no proactive communication to me about the delay before I contacted them myself. Will recommend these guys if you can wait 2 weeks for your purchase and don't mind ring ghosted.”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 1 year ago

“My game didn't arrive yet and i'm having trouble tracking it, but i don't think its zatu's fault, but the Royal mail that isn't updating the tracking. So, when the game arrives i'll change my review if possible.”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes and Royal Mail cyber-attack have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 1 year ago

“I ordered at a weekend payed extra for delivery but took a week to come because apperntly one of items was coming from somewhere else if knew that I wouldn’t of ordered this extra item but everything else was ok”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 1 year ago

“Game came in good condition. However when it came to delivery. 48 hours turned into 120 hours, so would say the delivery isn’t exactly value for money. Also took ages to actually dispatch it, when looking at tracker it was still waiting to be sent to carrier.”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. I can see that this was despatched on 02/02 and should have arrived with you sooner. We will be Investigating with our courier to prevent issues like this from affecting our customers in the future. We hope you'll give us another chance. Kieran Zatu Games

Posted 1 year ago

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Zatu Games is rated 4.8 based on 34,548 reviews