Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 43,001 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 43,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 1st August 2025

876

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prices, quick delivery however packaging was very poor. I was suprised the items were not broken on arrival.”

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Posted 1 year ago

“Zatu Games offers an extensive collection of board games, featuring competitive prices, user-friendly website, and excellent customer service.”

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Posted 1 year ago

“Box wasa little damaged and your courier Yodel just left a huge box outside my front door then left. Get a better provider”

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Posted 1 year ago

“They are OK not the cheapest and not the fastest but have a reasonable range of games.”

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Posted 1 year ago

“Great packing from the top, bottom and sides were not so good, one corner of board game box was slighlty injured.”

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Posted 1 year ago

“While happy with the cost and product, the delivery was unfortunately delayed. I had paid extra for this to arrive on 02/01/2024, however it was held up and did not arrive until 05/01/2024. This was intended to be a birthday present, but unfortunately did not arrive in time.”

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Posted 1 year ago

“Box for the frost punk game 2022 immediately broke upon opening, for the price of the game i expected a higher level of quality.”

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Posted 1 year ago

“Great selection of products and normally prompt delivery. Still waiting for a response to a missing product bought for Xmas on 13th December that hasn’t been resolved”

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Posted 1 year ago

“Great order and delivered to time but..... missing pieces from the game.”

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Posted 1 year ago

“This was a gift to my daughter. Price and delivery was good and so was packaging . I can not comment further as my daughter lives some distance from me.”

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Posted 1 year ago

“I received the game I ordered impressively quickly just before Christmas. The price was excellent compared with other online shops. The reason I haven’t given 5 stars is I have concerns about Zatu games sale prices - items not being genuinely reduced. See image below. I paid £49.95 just a couple of days before Christmas, but in the sale it is being sold for £63.95. I have commented on this on your Facebook page but have not received a reply. It is a pity as it has caused me to have some doubts.”

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Posted 1 year ago

“This was my first order from Zatu Games. Game not shrinkwrapped. I've bought around 125 games and never had a new one that wasn't shrink-wrapped. Contents seem new though. The delivery driver didn't deliver to my house but instead I had an email saying it had been left at the reception caravan? (There is a Reception but it's a large building. I had to hunt around and make several phone calls to track the game down. There was also part of the address missing (the road name) but my full name appeared twice (once where you'd expect and again where you'd expect the road name to be. So it's been entered wrong somewhere on Zatu's system.”

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Posted 1 year ago

“Purchased Prestige Scrabble. Disappointed with long delivery time, more than 3 weeks.”

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Posted 1 year ago

“I really can't review this item yet as it hasn't arrived yet. Once I do I will update my review.”

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Posted 1 year ago

“Unfortunately I have not received my order yet as it has been sitting with Yodel for 5 days at least now awaiting delivery.”

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Posted 1 year ago

“This is the first time that I have placed a preorder with Zatu. I fully understand that the items purchased release date were delayed by the manufacturer. However I didn't receive any communication from Zatu regarding this, there was no update on the order page. A little effort goes a long way.”

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Posted 1 year ago

“I have received 2 games and wish to return one waiting for label”

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Posted 1 year ago

“I ordered from Ireland and on my confirmation email was a UK contact phone number that was out of service and a contact form that wouldn't take my order number, which was really concerning. I needed to check the status of my order, and at this point I was worried I had been caught out by a scam website so I checked trust pilot which gave me a different email address and contact number for zatu games. I was able to contact customer services straight away who were helpful, the phone number also worked. It was a huge relief. However the contact details on the order confirmation need updating. The game came quickly enough, around a week.”

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Posted 1 year ago

“Great, prices and a real good vendor. I just had two issue 1. I order back in June and my order wasn't dispatched till 8 of December. 2. They mislabelled my order cost as 152.57 pound instead of euro. Causing there go be issues with custom charges for me that I currently waiting to get fixed”

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Posted 1 year ago

“Good website experience, package didn’t arrive as it is in customs clearance since 11-12”

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Posted 1 year ago

Zatu Games is rated 4.8 based on 43,001 reviews