Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 2,006 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Found website a little difficult to be sure I had right spares but contact@ very quick to respond with accurate info. Order then processed and delivered on time. Good that they continue to stock spares years after trampoline bought.”

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Posted 2 years ago

“Excellent customer service and a sturdy trampoline with great bounce. Perfect for my acro loving child”

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Posted 2 years ago

“Excellent customer service. TNT/FedEx were less than helpful with the delivery, but the Jumpking team sorted it with no fuss at all. A refreshingly helpful approach. Highly recommend. Oh, and the swing I bought is excellent quality. My daughter loves it.”

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Posted 2 years ago

“Called to check which replacement net we needed and felt it was slightly odd to be referred back to the website to order rather than the person just taking my order. Delivery was slower than hoped too.”

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Posted 2 years ago

“Pukka... honestly get 1👍”

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Posted 2 years ago

“Boy need an engineering degree to understand the instructions for assembly.”

Jumpking.eu 5 star review on 15th June 2023

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Posted 2 years ago

“Appalling customer service! When things go wrong you should ask to be judged on how you handle the situation not the cause. Order placed, email regarding Tuffnells administration received then no response to emails or phone calls. Two very disappointed children waiting for a very special present. Pick up your phones!”

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Posted 2 years ago

Hi Toni, We apologise for the delay in sending your trampoline. We, like many other companies were only told on Monday that Tuffnell's were going into administration. Our other couriers cannot take these heavy items. We are trying to get another courier to take our freight, this is out top priority. I can see that my colleague has emailed you. I will also call to you to discuss. Kind regards, Amanda Gowland

Posted 2 years ago

“Very prompt delivery, and cheaper buying direct than buying from Amazon.”

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Posted 2 years ago

“I purchased the UFO swing. It's great fun for the kids. Delivery was absolutely atrocious though. Not Jumpking's fault directly but their delivery partner FedEx are awful. Was accused of having received my parcel when infact It had been delivered elsewhere. Took me having to persuade their customer service that I had been contacted by someone over Facebook to tell me that the parcel (with my name and address on it) was with them instead. If it hadn't been for that person's honestly, I would have never known where my parcel was as FedEx were oblivious! Parcel ended up being very late which meant my children were disappointed. Has sadly put me off ordering the trampoline I had planned for my son's birthday.”

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Posted 2 years ago

“Sent an email on website,response was quick ,Very helpful lady good service .”

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Posted 2 years ago

“Great all round to deal with”

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Posted 2 years ago

“Good instructions but does take longer!!”

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Posted 2 years ago

“My first purchase with Jumpking and very impressed with my purchase and fast delivery, Extremely good communication via email with purchase order confirmation and despatch notification.”

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Posted 2 years ago

“So so so impressed the delivery was extremely quick instructions easy to read my girls are loving it everyone comments on the canopy looks like a fairy castle I would HIGHLY RECOMMEND JUMPKING 💕💕💕❤️❤️❤️❤️”

Jumpking.eu 5 star review on 4th June 2023

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Posted 2 years ago

“Excellent company - secure website for ordering and great communication prior to delivery. Excellent courier service used for delivery.”

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Posted 2 years ago

“Been trying to reach some one in customer service; the trampoline was delivered incomplete with only 3 of the 4 boxes being delivered. Have emailed and left voice messages no one has hot back. Delivery company requires sender to raise issues!”

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Posted 2 years ago

“Delivery kot received”

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Posted 2 years ago

“Arrived promptly, and we are very pleased with the trampoline. Relatively easy to assemble. Has kept the kids busy over half term.”

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Posted 2 years ago

“Superb service and great product”

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Posted 2 years ago

“Great service - fast and efficient delivery. Trampoline was easy to assemble and my two girls absolutely love it!!!”

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Posted 2 years ago

Jumpking.eu is rated 4.3 based on 2,006 reviews