Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,992 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Purchased replacements parts for trampoline following storm Eunice! (one lower enclosure bar and replacement foam poles for all poles) Excellent quality for all items. The trampoline in itself is at least 6 years old but still going strong so relieved to be able to still get replacements parts. I previously replaced the net enclosure 2 years ago also with Jumpking and very pleased with that too. Quick delivery.”

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Posted 3 years ago

“Absolutely excellent service, diligent staff and very quick order turnaround”

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Posted 3 years ago

“I ordered the wrong pole & dont know how to send it back”

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Posted 3 years ago

“Amazing customer service from Amy. Super friendly and helpful. Needed replacement parts after damage from the storm. Used online chat forum and she solved the problem quick.”

Jumpking.eu 5 star review on 21st March 2022

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Posted 3 years ago

“The phone call received to check my order was very helpful as I had infact ordered slightly the wrong replacement poles, not realising that they came in two separate sections. It may therefore be worth making this apparent online so that others do not repeat my mistake. In my case though, thank you very much for verifying and amending my order.”

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Posted 3 years ago

“I ordered the wrong poles and can't seem to get through to customer service to return/ exchange. Which is a shame because the price, dispatch time and delivery were brilliant.”

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Posted 3 years ago

“Great service would recommend great product”

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Posted 3 years ago

“I cannot praise Jumpking enough. I made an error in my order. I rang and spoke to very helpful lady, who quickly resolved my error and replacement poles were received the next day. I will definitely use them again. Thank you so much.”

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Posted 3 years ago

“Needed some replacement frame poles after the trampoline had tested its own ability to bounce. Perfectly described on the site, £12 each and delivered in a couple of days, faultless service”

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Posted 3 years ago

“Our autistic son loves his Jumpking trampoline and after 5 years of service and despite being carried over our neighbours fence by Storm Eunice, the trampoline in a good serviceable state. This would not be possible, if it wasn't for your vast range of spares stock and your extremely helpful sales team in identifying parts (rare springs on my last interaction. Really impressed with the level of support and I'd like to say thank you to your team.”

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Posted 3 years ago

“Easy to order and arrived quickly”

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Posted 3 years ago

“Fantastic tent purchase, what a bargain. Grandchildren love it . Unfortunately tent has gone back up in price , wish I’d bought 2 at the same time !”

Jumpking.eu 5 star review on 24th February 2022

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Posted 3 years ago

“Purchased 2 play tents. Have only put together one so far which is the dolls small play house. Very happy with the quality of this and the size is perfect. Customer service has also been excellent, answering my queries promptly.”

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Posted 3 years ago

“Great customer service - phoned me as I'd ordered incompatible spare parts for our trampoline. Checked my actual requirements and changed order accordingly saving me time and money...”

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Posted 3 years ago

“Happy customer.”

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Posted 3 years ago

“Easy to order on the website.”

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Posted 3 years ago

“excellent trampoline tent, the price was amazing, many thanks my grandchildren love it”

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Posted 3 years ago

“Purchased the 14ft v 17ft Oval JumpPod with Circus Canopy, Tie Down kit and Cover and Shoe Bag. Easy to order and received some great promotional prices on the accessories with a free ladder included with the trampoline. The trampoline was dispatched quickly. Unfortunately the courier struggled to get the trampoline out of the lorry (which did not have a tail lift) and meant that I had to get the trampoline boxes off the lorry myself. The boxes were delivered in fantastic condition. We had to wait a few weeks for dry weather before assembling the trampoline. You definitely need at least two people to assemble this trampoline. The instructions are easy to follow. It is a challenge putting the springs on and it is vital you follow the order of installing the springs otherwise the springs become extremely difficult to attach (my husband learned the hard way on this!). The netting was also tricky to thread the rods through and click together particularly when you have to attach the two assembled parts of the rods together. The canopy was perhaps the hardest thing to install as you have to lay out the canopy on the ground to make sure you have the right length poles in the right place. The canopy we were initially sent had some faults but Jumpking's customer service was outstanding and they quickly arranged a replacement canopy which was perfect. Although you need to set aside a good 1-2 hours to put this up the trampoline is fantastic quality once assembled. It is absolutely massive and my children love the fact that they have enough room to safely do gymnastic acrobatics/tumbling on it. They also use it as a play den when friends are over. We had some high winds shortly after assembling so took down the canopy. The tie down kit was excellent as the trampoline did not budge. This is a very strudy trampoline. It is very easy to cover/uncover the trampoline base and pads with the waterproof protective cover. Definitely fantastic value for money and would not hesitate to recommend this trampoline.”

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Posted 3 years ago

“Got this for my sons 6th birthday witch is on the 14 February so haven’t opened it yet but delivery was quick”

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Posted 3 years ago

“The trampoline arrived earlier than expected which was great!”

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Posted 3 years ago

Jumpking.eu is rated 4.3 based on 1,992 reviews