Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,591 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,591 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“best quote for my needs”

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Posted 2 years ago

Thank you, Bob, for your 5-star rating of Stanhope Insurance. We truly appreciate your loyalty and are grateful for the feedback. LW

Posted 2 years ago

“Jon Travers is absolutely excellent.”

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Posted 2 years ago

Thank you so much for your positive rating of Stanhope Insurance--we really appreciate it. We take our customer service very seriously, and we're so happy you had a 5 star experience with Jon. LW

Posted 2 years ago

“plz call back when you say you will plz check your staff are in the office and not on holiday rather than assume they are in a meeting plz advise when existing contacts leave your organisation and inform who the new contact will be”

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Posted 2 years ago

Thank you for your feedback on Stanhope Insurance. We are so sorry that you had a negative experience with us. We appreciate you taking the time to let us know. We know that we didn't reach the high standards our clients expect of us on this occasion and we will ensure we take learnings from this and improve our processes in maintaining consistent communications. If you wish to discuss any further, please don't hesitate to reach out to us. LW

Posted 2 years ago

“Great service and help to renew house insurance by the team who are extremely helpful. Many thanks”

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Posted 2 years ago

Thank you, Peter for your 5 star rating of Stanhope Insurance! We appreciate your feedback and it's so reassuring to hear that our team was extremely helpful. It's customers like you that make us proud to provide outstanding service. Thank you for your loyalty. LW

Posted 2 years ago

“A simple experience although the cost is always a concern, especially as we have not made a claim for many years.”

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Posted 2 years ago

Thank you for your 4 star rating of Stanhope Insurance! We are pleased to hear that you had an excellent experience with us, although we appreciate cost is always a primary concern. LW

Posted 2 years ago

“Excellent, prompt and professional advice to a prospective new client with relatively complex requirements. We were happy to proceed as recommended.”

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Posted 2 years ago

Thank you so much for your 5 star rating! We are delighted to hear that your experience was so good. We appreciate your kind words and are thrilled that our advice was so well received. LW

Posted 2 years ago

“My first contact with Stanhope,was by telephone,and Stuart Knight.After a good chat with Stuart I was convinced that I could do business with Stanhope.The location of the office in Petersfield was fairly close to where my wife and I were buying a house.This is important,because I am a "face to face " person and if necessary I could arrange to call at the office.”

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Posted 2 years ago

Thank you so much for your 5-star rating, Peter - it really means a lot to us. We're so glad to hear that you had such a positive experience with Stuart. We completely understand how important it is to have a face-to-face meeting option. LW

Posted 2 years ago

“Very helpful and found new providers for our home insurances when our previous insurers increased their rates significantly.”

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Posted 2 years ago

Thank you so much for giving Stanhope Insurance a 5-star rating! We are so pleased to hear how impressed you were with our services and really appreciate you taking the time to leave your review. LW

Posted 2 years ago

“Very good service when we renewed our home insurance policy. Prompt and efficient.”

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Posted 2 years ago

Thank you, Graeme, for taking the time to provide us with a five-star rating. We truly appreciate your loyalty. LW

Posted 2 years ago

“Very helpful and professional in finding alternative Insurers to handle the type of policy I needed.”

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Posted 2 years ago

Thank you so much for your positive review of Stanhope Insurance. We are delighted to know that our team was so helpful in meeting your needs. We truly appreciate you taking the time to give us a 5-star rating. LW

Posted 2 years ago

“Just to say a big thank you to Aimee Davis who set up a house and contents policy for me. It was quite a complex policy and Aimee made it very easy for me I found her to be very professional and informative and her knowledge was spot on. Thank you”

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Posted 2 years ago

Thank you so much for your 5-star rating! We're delighted that Aimee was able to make the process so stress-free for you. We really appreciate your kind words - Aimee's expertise certainly made the difference. LW

Posted 2 years ago

“Easy to deal with. Responsive.”

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Posted 2 years ago

Thank you for the 4 star rating, Paul. We are so pleased to hear such positive words. We truly appreciate your feedback! LW

Posted 2 years ago

“This is my 3rd renewal via Stanhope. Whilst the service is generally pleasant once you engage with the people what is really annoying is their complete and total failure to read the file before writing emails requesting information that is already in their possession and has been since the beginning of my relationship with them. I have provided mountains of information via email, including copies of the building survey, and I continually have to caveat my approval of the insurance submission documents by referencing the information I have provided over the years - often for good reason since I have subsequently found that information provided has not been reflected in the insurance paperwork. Altogether an ok experience but one where their attention to detail and thoroughness is often woeful.”

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Posted 2 years ago

Thank you for this honest and frank feedback. One of our Directors, Matthew Ashton, has looked into the matter with the team. Essentially, a communication breakdown between us and the insurers led to your frustrating experience. Whilst the feedback is hard to stomach we're grateful you took the time.

Posted 2 years ago

“Responded quickly and came up with a better solution than our previous broker”

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Posted 2 years ago

Thank you so much for your 5 star rating of Stanhope Insurance! We are so pleased we could help you and we really appreciate your positive review. LW

Posted 2 years ago

“Efficient, straightforward, well priced. Helpful and proactive attitude.”

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Posted 2 years ago

Thank you so much for your 5-star rating of Stanhope Insurance! We are so glad to hear that you found our services to be so positive. We really appreciate your kind words! LW

Posted 2 years ago

“What I wanted.”

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Posted 2 years ago

Thank you so much, David, for your 5 star rating of Stanhope Insurance! It's customers like you who make what we do every day worthwhile. LW

Posted 2 years ago

“Very easy to deal with and very prompt. Recommended.”

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Posted 2 years ago

Thank you so much for your 5 star rating of Stanhope Insurance. We are so grateful for your kind recommendation. LW

Posted 2 years ago

“I've scored 3* because the proof of the quality of the policy I was recommended will come if and when I make a claim. Hopefully it will increase to 5*”

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Posted 2 years ago

Thank you for your rating. Your feedback motivates us to continue our mission of providing excellent customer service and ensuring our customers' satisfaction. We strive to ensure our clients are taken care of and have the coverage they need. Please reach out to us anytime if you need anything, and we'll be happy to help. LW

Posted 2 years ago

“Very professional, explained policy to the best of my understanding.”

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Posted 2 years ago

Thank you so much for your 5 star rating of Stanhope Insurance. We are thrilled you had such a positive experience and really appreciate your kind words! LW

Posted 2 years ago

“excellent service - on top of the detail and a great to deal with plus a great deal.”

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Posted 2 years ago

Thank you so much for giving Stanhope Insurance 5 stars. It's great to hear that you had a good experience. Thanks again for your rating! LW

Posted 2 years ago

Stanhope Insurance is rated 4.8 based on 2,591 reviews