Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,591 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,591 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and informative, my experience was straightforward and hassle free, would recommend”

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Posted 2 years ago

Life has enough stress; insurance doesn't need to be one of them! Thank you.

Posted 2 years ago

“Very helpful over the last few months. Great service.”

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Posted 2 years ago

Very kind of you to comment, offering us a 5-star review. Thank you, Geoff.

Posted 2 years ago

“Previously we dealt with Danielle. She is on mat leave and her colleague dealt with us this time. It was incredibly transactional. Literally just wanted our money, no niceties. Not what I’m used too. Bit put off using you in the future when I pay £50 admin fee and that’s what I get”

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Posted 2 years ago

We have looked into your account. Naturally, we're disappointed to read a 1-star review. Still, after further investigation, I find this review a little harsh, as one of our newer advisors did their best to help with your renewal. We've picked this up offline.

Posted 2 years ago

“Efficient, friendly service. Thank you.”

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Posted 2 years ago

Thank you for leaving us a 5-star review. Very kind!

Posted 2 years ago

“Did not highlight the pros and cons of two wildly different offers.”

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Posted 2 years ago

Thank you for the honest feedback. On the face of it, your previous premium shot up to over £2,000 and we were able to find an alternative for £1,000 at renewal. Your account manager has done an excellent job in keeping the premium low but, as your feedback suggests, we should follow this up with clear communications about the reason. Thank you for renewing with us alongside the forthcoming appraisal of telephone quality.

Posted 2 years ago

“Ryan was the complete professional and delivered the required result - which wasn't in any way straightforward.”

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Posted 2 years ago

Fantastic review of Ryan and his work. Thank you, Simon.

Posted 2 years ago

“Efficient, responsive and delightful to do business with. Very reasonable and knowledgeable.”

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Posted 2 years ago

Thank you, Jean-Ann.

Posted 2 years ago

“Excellent truly customer focused service. Competitive quote. Lorna was brilliant.”

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Posted 2 years ago

Thank you, Edith. We'll ensure to encourage Lorna with this 5-star feedback.

Posted 2 years ago

“Excellent service Declan was really helpful and knowledgeable and followed through Very good indeed”

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Posted 2 years ago

Yes, Declan is one of our top advisors. We're pleased you were able to experience this first-hand. Thank you for taking a moment to write the review.

Posted 2 years ago

“Excellent service listened to my needs”

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Posted 2 years ago

Pleased to hear; thank you, Mark, for the 5-star review.

Posted 2 years ago

“Very efficient and professional service. Stanhope arranged alternative home insurance at an extremely competitive rate.”

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Posted 2 years ago

Superb! Thank you, Anthony, for taking a moment to write the review.

Posted 2 years ago

“Very good communication and very helpful”

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Posted 2 years ago

Thank you, Dave. We take pride in coaching our teams to be effective with clear communication. Encouraging to know it's paying dividends.

Posted 2 years ago

“Excellent level of cover offered and exceptional customer service”

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Posted 2 years ago

Thank you for the 5-star review, Peter.

Posted 2 years ago

“The agent showed little interest beyond taking the payment.”

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Posted 2 years ago

Phillip, I'm sorry to read about your experience. It would appear an advisor interacted with you whilst not in the best form. We can only apologise. That said, we're thankful for the transparent feedback - we need such feedback should we want to continue to improve our services.

Posted 2 years ago

“needed to arrange insurance for my new build property which is a higher value property. many online companies were simply not prepapred to quote for that especially given i dont have building regs sign off yet. Stanhope very quickly and efficiently put together a quote for me which was very reasonably priced.”

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Posted 2 years ago

Thank you, Mohammad. A great review which demonstrates our ability to be flexible with non-standard home insurance options.

Posted 2 years ago

“Our communication from our account manage was poor the policy was renewed very last minute with a long time between being told we were due to renew and the quotes”

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Posted 2 years ago

Hayley, thank you for the review and for affording us a few days to investigate before responding. We've looked into the matter with your account manager. The critical lesson for us was, at the point the existing insurer asked for more information, to start looking for alternatives at that point rather than waiting for their outcome. We could have anticipated the current insurer's eventual response and conducted our market research then. Delaying this caused a delay in the process and made it all feel last minute. We appreciate the candid feedback; we have taken it to heart and used it to sharpen the team.

Posted 2 years ago

“Generally helpful but the personnel change year on year. Failed to find travel insurance for a 76 year old at a competitive rate”

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Posted 2 years ago

Thank you for taking the time to provide your 4 star rating of Stanhope Insurance! We appreciate your feedback, especially regarding the personnel changes - we will always strive to provide a consistent dedicated account handler. Of course, this cannot always be controlled and we appreciate your feedback. LW

Posted 2 years ago

“Great working with Stanhope. Helped find us the right insurance. Great communication and always available if we had questions.”

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Posted 2 years ago

Thank you so much for giving us a 5 star rating! We are so pleased to hear that you had a great experience working with Stanhope Insurance. LW

Posted 2 years ago

“Andy and Hugo have been helpful and quickly resolved queries I had on recent insurance policy renewals.”

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Posted 2 years ago

Thank you, John, for your 5 star rating of Stanhope Insurance! We're glad to hear that Andy and Hugo have been so helpful. LW

Posted 2 years ago

“Friendly and helpful stafff”

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Posted 2 years ago

Thank you for the 5 star rating, Jane! We are delighted to hear about our friendly and helpful staff. We appreciate your kind feedback and thank you for choosing Stanhope Insurance! LW

Posted 2 years ago

Stanhope Insurance is rated 4.8 based on 2,591 reviews