Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,624 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,624 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very swift response very professional”

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Posted 2 weeks ago

“The product suited my need and staff were helpful in explaining relevant detail”

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Posted 1 month ago

Thank you, Ian.

Posted 1 month ago

“Easy to set up.”

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Posted 2 months ago

🙌💙💪

Posted 1 month ago

“xxxxxxxxxxxxxxx”

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Posted 2 months ago

That's a lot of kisses - we're feeling the love. Thank you, Andrew.

Posted 1 month ago

“I was pleased. However I never heard from my Account Executive - Holly Sayer - 01730 777620 - clientservices@stanhopeinsurance.co.uk, who is meant to be my dedicated Private Client Manage and when I tried I was not permitted to access https://portal.csr24.co.uk/mvc/1678172544/sub/4”

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Posted 2 months ago

Thank you, Penelope. We’re sorry you didn’t hear from Holly Sayer and that portal access wasn’t available. We’ll check this with your Account Executive and ensure you’re supported promptly.

Posted 4 weeks ago

“Easy to use and they found me a good policy at a realistic cost.”

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Posted 3 months ago

Thank you, Adrian. 💙

Posted 1 month ago

“I was initially told by Luke at Saffron Insurance that all of our details had been passed over to Stanhope for a quote. I thought that this helped with things and was very happy with the quote. I had mentioned to Emily at Stanhope that there were some rings included in the items I wanted cover for. After submitting recent valuation reports, which included photos of the rings, it transpired that I was the only person included in the quote and not my wife. When the 'wearing' limit was calculated, again I was the only one included! When my wife was added to the policy and the 'wearing' limit was adjusted for my wife and I, the quote became very significanty more! I'm not sure how this missunderstanding had come about, having been told that all of the information had been passed on, but I am really happy that I questioned the 'wearing' limit. I do think that Stanhope should ask more questions about who is going to be included in policies. I'm sure that I was not asked if I would be the only person covered by the policy and I think the rings included in the policy, which were to me very obviously women's rings, should have at least raised a question about who was going to be covered. I know that the customer is responsible for checking that the policy is correct and I am so pleased that I did this before paying for it.”

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Posted 4 months ago

Thank you for sharing your experience. We’re sorry for the confusion around who was included and the ‘wearing’ limit. We’ll review our process to ensure all policy holders are clearly accounted for and prompted appropriately in future. We’re glad you questioned the quote before payment.

Posted 4 weeks ago

“Very pleased with the service and understanding of our needs.”

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Posted 4 months ago

Thank you. 🤩

Posted 2 months ago

“The only company able to offer insurance.”

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Posted 4 months ago

Which is encouraging since it shows our ability to protect unique insurance risks.

Posted 2 months ago

“Website was easy to use. Transparency on charges. Good broker with good reputation”

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Posted 5 months ago

💙 Thank you, Julie!

Posted 4 months ago

“Good service so all good.”

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Posted 5 months ago

Just how high value home insurance should be. 🏘️

Posted 4 months ago

“was pleased it was hassle free”

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Posted 6 months ago

Superb! Thank you.

Posted 6 months ago

“A wonderful Positive interaction with a professional company”

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Posted 6 months ago

Thank you, Deborah. We're glad to have you part of the Stanhope community.

Posted 6 months ago

“Very efficient service”

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Posted 6 months ago

Thank you, John

Posted 6 months ago

“Responded well. Reasonable costs”

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Posted 6 months ago

Thank you!

Posted 6 months ago

“I thought Stanhope were very good and were accommodting when others were making insuring our property complicated.Stacey Sullivan handled our enquiry very professioally .The only slight problem was viewing and signing the Close Brothers Finance arrangement which couldnt be done digitally nor did I receivee a posted copy to sign as promised by Close Brothers.”

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Posted 6 months ago

Noted around Close Brothers. They usually email and text the agreement out. We'll need to take a look into the process - thanks for the feedback. That aside, Stacey is a wonderful lady who is very skilled in her work. We're delighted you experienced this first hand.

Posted 6 months ago

“Quick and simple questions.”

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Posted 7 months ago

💙

Posted 6 months ago

“Pretty easy to set up account.”

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Posted 7 months ago

Thank you, Mark.

Posted 6 months ago

“very helpful and quickly found cover at an acceptable price the lady who helped us was very kind and patient”

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Posted 7 months ago

Beth Almond looked after your insurance needs, Christopher, and she'll be encouraged by this, thank you. Kind and patient - such beautiful words!

Posted 7 months ago

“Useful helped in timely”

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Posted 7 months ago

Thank you!

Posted 7 months ago

Stanhope Insurance is rated 4.8 based on 2,624 reviews