Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court5 College StreetPetersfieldHampshire, ,, Petersfield
Rating: 4.87

4.9 Rating 1,688 Reviews

98 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.9

Based on 1,688 reviews


Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

Location:

Cedar Court5 College StreetPetersfieldHampshire, ,
Petersfield
GU31 4AE

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Stanhope Insurance 5 star review on 5th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Previously we dealt with Danielle. She is on mat leave and her colleague dealt with us this time. It was incredibly transactional. Literally just wanted our money, no niceties. Not what I’m used too. Bit put off using you in the future when I pay £50 admin fee and that’s what I get”

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Posted 5 months ago

We have looked into your account. Naturally, we're disappointed to read a 1-star review. Still, after further investigation, I find this review a little harsh, as one of our newer advisors did their best to help with your renewal. We've picked this up offline.

Posted 4 months ago

“Advisor left and while contact was made to assist renewal this was only after I reached out. Eventually we renewed when my wife contacted supplier direct (it was quicker) and negotiated a renewal discount.”

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Posted 7 months ago

Hi Mark, thank you for the honest feedback, and we apologise for the inconvienience. We'll take this on the chin and pull up the socks.

Posted 7 months ago

“Just got told by this company that my quote was declined. I am a 49 year old gas technition with a perfect 999 experian and 1000 clear score rating and no history of claims. I have been discriminated as woking a a gas installer. My son who is also 25 years of age and has a Masters degree in physics has also been declined because he is under 30. Absolute joke and a waste of time”

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Posted 8 months ago

Thank you for the honest feedback. Having a clear aim and vision means that, sometimes, we will not align with a prospect. We are inclusive, anyone can make an enquiry with us, but we're also exclusive in terms of who we arrange insurance for. It's our mandate that everyone feels welcomed when talking with us, further, it's paramount that each person we interact with is treated with respect and kindness, even if the outcome is not favourable. Regretfully, we couldn't help you today but thank you for the enquiry,

Posted 8 months ago

“Stanhope only gave me 4 days in which to consider their renewal notice. Their recommended insurer had raised my premium by 22% and was 60% more expensive than the alternative quote which another broker found for me, with equivalent cover.”

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Posted 1 year ago

Mrs Court, yes, we have recently struggled with getting some insurance renewals out on time. Particularly with a couple of difficult insurance products we have on our panel. That said, it is 100% our responsibility to ensure you have enough time to make an informed decision at renewal stage. Whilst it offers no immediate consolation to you, we have made every effort to consolidate our insurance panel to ensure greater controls are in place. We're grateful for your honest review, despite being disappointed to have put you in this position in the first place.

Posted 1 year ago

“Too expensive”

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Posted 2 years ago

Thank you for leaving your honest review Alan. Our Operations Coach Emily has just spoken to you on the phone regarding your renewal and the reason why the premium has increased. At Stanhope, our values are important to us and the insurer we had placed you with before didn't line up with them which is why we made the decision to cease trading with them. This lead to a higher renewal premium with an insurer that truly reflects our values and therefore would be a better insurer to place you with. We are sorry you chose not to renew with us this year, but we trust you understand the reasons why.

Posted 2 years ago

“Very poor service. Didn’t Send any documents. No phone number to call agent who I originally spoke to . I know we are in strange times but you were quick enough to take my money with no follow up call /email to see if everything was in order! Good job I never needed to make a claim !! I emailed but had no reply, did no one working from home keep their eye on a business email. Wouldn’t recommend.”

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Posted 3 years ago

We are sorry to hear the service received fell short of the standard we set ourselves. One of the directors will be in touch first thing tomorrow to discuss the matter in detail. As you'll notice from the other reviews, this is not the normal experience received by our customers. Again, apologies and we'll be in touch tomorrow.

Posted 3 years ago

Stanhope Insurance is rated 4.9 based on 1,688 reviews