Stanhope Insurance Reviews

4.9 Rating 762 Reviews

99 %

of reviewers recommend Stanhope Insurance

Company Reviews

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About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

Location:

Cedar Court5 College StreetPetersfieldHampshire, ,

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Stanhope Insurance 4 star review on 8th July 2021

Anthony Bone

Stanhope Insurance 5 star review on 10th December 2020

Anonymous

Stanhope Insurance 5 star review on 18th August 2020

Deborah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although Sonny C turned around the policy quickly, he said "the system" could not print KEY terms on the Midas Policy Schedule and this caused a major hassle with our solicitors, and untold number of emails wasting everyone's time. Specifically, exceptions to the policy which were explained verbally were "not able" to be converted onto the Schedule.”

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Posted 5 months ago

Matthew, We appreciate the honest review. We have taken a look into the matter and can confirm we could have shown, in full, the variable endorsements (exceptions) on our policy documents where the insurer was struggling to do so. This would have saved any wasted time! We have also alerted the insurer to this system error and hope to have a resolution very soon. Finally, Sophie Stewart, our Operations Coach, has called and emailed today to discuss, and apologise, for the service received. Again, thanks for the honest feedback.

Posted 5 months ago

“Was Told someone would contact me about taking Payment - Nothing - Had to call and pay - Was told someone would call me Back after taking payment - Nothing - Personal Service not looking too good at the moment”

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Posted 7 months ago

Gary, thanks for taking my call just now. Your review is spot on as we did not deliver on our usually high standards with your onboarding into the Stanhope family. Thank you for this feedback. Whilst we could offer a host of excuses as to why, we wont. We'll take it on the chin, discuss it as a team and ensure to improve as a result.

Posted 7 months ago

“A very mixed experience. Everyone I spoke to was pleasant and on the face helpful, but I was far more involved in the actual process than I wanted to be. I had to review detailed policy documents and found several issues that needed to be addressed, including a product that was recommended not being suitable due to exclusions. So we got there in the end, but it took > 2 months and was far more stressful and involved from my perspective than it should have been.”

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Posted 11 months ago

Gareth, we appreciate the honest and open review. We welcome such feedback as it will help us to improve. It appears we did not understand 'the brief' as well as we could (should!) have and this showed in the quality of our service. Naturally, we're thankful for your custom (it is not taken for granted) and we'll ensure to improve following your comments.

Posted 11 months ago

“Phone calls not returned by Stuart and no policy documents!”

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Posted 1 year ago

Gregory, thank you for leaving the honest feedback. Naturally it's disappointing that we fell short of our high standards. We'll take it on the chin and look to improve. We've since been in contact, thanked you personally for your patience with us and have ensured document have been issued accordingly.

Posted 1 year ago

Stanhope Insurance is rated 4.89 based on 762 reviews