This is my 3rd renewal via Stanhope. Whilst the service is generally pleasant once you engage with the people what is really annoying is their complete and total failure to read the file before writing emails requesting information that is already in their possession and has been since the beginning of my relationship with them. I have provided mountains of information via email, including copies of the building survey, and I continually have to caveat my approval of the insurance submission documents by referencing the information I have provided over the years - often for good reason since I have subsequently found that information provided has not been reflected in the insurance paperwork. Altogether an ok experience but one where their attention to detail and thoroughness is often woeful.