Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,591 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,591 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Acceptable as I felt not enough work went into finding me the best deal. The reason I stayed was I didn't want to go through every single thing with another insurance company. I did look and they were more competitive. But to list the whole lot again was a pain.”

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Posted 2 years ago

Thank you so much for your honest feedback on our services at Stanhope Insurance. At Stanhope, we strive to ensure our customers are totally satisfied, and we didn't quite hit the mark on this occasion. We are dedicated to providing the best care and service for our customers. We'd be happy to talk through the work which goes on behind the scenes, demonstrating our commitment to ensuring you're with the correct product.

Posted 2 years ago

“Ryan was very intentive and wnated to ensure he got all the info on my refirbishment insurance. Very happy with theservice i received. Worthy of a 5* reveiw.”

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Posted 2 years ago

Thank you, Russell, for your 5-star review! We are pleased to hear Ryan was attentive and delighted you were very happy with the service received.

Posted 2 years ago

“Good service”

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Posted 2 years ago

Thank you, Matthew

Posted 2 years ago

“Helpful, no nonsense , advice. My early impressions are very favourable”

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Posted 2 years ago

Thank you, Alistair, for the 5-Star Review.

Posted 2 years ago

“I can't fault the service and good is my best score unless there was a reason to use the insurance and at that point had outstanding assistance. Then an Excellent would be appropriate.”

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Posted 2 years ago

Thank you John for 5-star review.

Posted 2 years ago

“Excellent service from advisor...highly recommend”

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Posted 2 years ago

Thank you so much for giving Stanhope Insurance a 4 star rating, Raymond! It's really appreciated. We are so pleased to hear that you received excellent service from us. LW

Posted 2 years ago

“Just renewed my home insurance for the 3rd time with this company. I find the staff very helpful and obliging to help with all queries. Very friendly service who are very professional.”

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Posted 2 years ago

Thank you so much for the 5 star rating! We really appreciate the feedback. We are so glad to hear that you have been pleased with our service during your renewals, and that you find our staff so helpful and friendly. Thanks again! LW

Posted 2 years ago

“I have been pleased with the help and advice given this year. Sadly last year the renewal process was a shambles. If there had been any sign of a repeat of last year's nonsense, I would have looked elsewhere. Thank goodness, someone has clearly made major improvements. .”

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Posted 2 years ago

Thank you, Nickolas, for the honest feedback. We changed our existing business process last year, with each client assigned an account manager when previously it was a team looking after an account. We're pleased you've experienced the improvement we've been hoping for.

Posted 2 years ago

“I had specific needs and some confusion with a previous renewal. The team treated Me with respect and were incredibly helpful”

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Posted 2 years ago

Thank you so much for your positive review and for being a loyal customer. We are really pleased that we were able to meet your needs and make the renewal process easier for you. We really appreciate that you took the time to share your experience with us. LW

Posted 2 years ago

“Very efficient, professional, informative and friendly service.”

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Posted 2 years ago

Thank you so much, Douglas, for your 5 star rating of Stanhope Insurance! We are thrilled to read how happy you are with our level of service. We truly appreciate your kind words! LW

Posted 2 years ago

“Listen to my needs, and provide appropriate solutions in a timely and efficient manner.”

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Posted 2 years ago

Thank you so much, Ian. We are so pleased to hear that you value the services we provide here at Stanhope Insurance and we met your expectations. Thank you again! LW

Posted 2 years ago

“Good service”

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Posted 2 years ago

Thank you, David, for your 4-star rating of Stanhope Insurance. We strive to provide excellent customer service and we are delighted to hear that your experience was a positive one. LW

Posted 2 years ago

“Nice Human connection”

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Posted 2 years ago

Thanks for your great review, Johnathon! We're so glad to have earned your five-star rating for Stanhope Insurance. We strive to ensure that all our customers have an outstanding experience every time! LW

Posted 2 years ago

“Invited for my renewal of insurance which was cheaper than all other enquiries. Have not had to make a claim so cannot comment on how they would rate on that aspect but from all the dealings I have had so far I am very satisfied.”

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Posted 2 years ago

Thank you Joanne, for your 5 star rating of Stanhope Insurance! We are so glad to hear that you had a great experience with us! LW

Posted 2 years ago

“I have held my PLI insurance with them for many years. It's quite a complex insurance for my business and the account manager has always been excellent and responsive to our changing needs.”

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Posted 2 years ago

Thank you so much for giving Stanhope Insurance a five star rating! We are so pleased to have you as a customer and are glad you have had such a positive experience over the years. We appreciate you noting how helpful Carl has been in helping you with the complexity of your business insurance! LW

Posted 2 years ago

“Very good”

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Posted 2 years ago

Thank you very much for your 5 star rating of Stanhope Insurance! We are very pleased to hear that you had a such a good experience. Thank you! LW

Posted 2 years ago

“What a breath of fresh air. Actually treated like a valued customer. So glad I moved from my other insurance company.”

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Posted 2 years ago

Thank you, Ranald, for the 5-star rating! We truly appreciate it and are glad that you feel so valued due to the service Stuart provided. LW

Posted 2 years ago

“Very responsive, helpful and prices were competitive”

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Posted 2 years ago

Thank you very much, Michael, for giving Stanhope Insurance a 5-star rating. We strive to provide excellent customer service and it means a lot to hear that was accomplished in your case. LW

Posted 2 years ago

“Helpful and efficient, offering good advice and prompt service. Can't comment on claims procedure as not yet used, but as a broker I can heartily recommend.”

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Posted 2 years ago

Thank you, Simon, for your kind words and the 5 star rating of Stanhope Insurance. We strive to provide helpful advice and efficient service to all of our clients. LW

Posted 2 years ago

“Vicky was so helpful walking me through all the particulars of home insurance for a listed property - all of which was a godsend considering other brokers can have difficulty dealing with listed properties. Great communication and follow-up, very competent, kind and professional service.”

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Posted 2 years ago

Thank you so much for your 5 star rating of Stanhope Insurance! We are delighted to hear that Vicky provided you with such helpful advice. We are grateful for your positive feedback and appreciate your continued support. LW

Posted 2 years ago

Stanhope Insurance is rated 4.8 based on 2,591 reviews