Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,591 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,591 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is responsive and client focused, but when we encountered a problem the response from the Stanhope team was binary and didn't demonstrate the imagination to come up with a solution until I proposed it.”

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Posted 1 year ago

Thank you for taking a moment to write the review. Naturally we're disappointed that your experience afterwards fell short of our usual standards. We apologise, it's on us and no excuses. We appreciate you bringing this to our attention and valuing us enough to feedback accordingly. We have taken it to heart and used it to sharpen the team.

Posted 1 year ago

“Excellent professional bespoke service.”

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Posted 1 year ago

Thank you very much for leaving a 5-star review, we appreciate it!

Posted 1 year ago

“Excellent, efficient, professional service rovided by broker Pete Living.”

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Posted 1 year ago

Thank you for taking your time to share your experience with us. Your priceless feedback will be sent onwards to Pete.

Posted 1 year ago

“Friendly ,efficient and helpful staff, best offer of insurance available for the type of house insurance we require. Second year renewal straightforward .”

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Posted 1 year ago

Thank you for your 5 star rating of Stanhope! It's great to hear that we were able to find the best solution for your home insurance for another year running. We appreciate you remaining part of the Stanhope community.

Posted 1 year ago

“Excellent support from Donna, who sorted everything out for me and was approachable and engaging. Really pleased with the service I received.”

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Posted 1 year ago

An excellent review thank you! It's always a delight to know that Donna's hard work at finding the best solution for your needs is so appreciated.

Posted 1 year ago

“Helpful. Friendly. Solved the brief quickly and to meet all our needs.”

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Posted 1 year ago

A wonderful review thank you. We're truly grateful for the trust you, and all our customers, put in us 💙

Posted 1 year ago

“I received a polite, efficient service and felt valued as a new customer. Thank you Emily!”

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Posted 1 year ago

Thank you, Gary. We love Emily; she is a Stanhope superstar for many reasons. As a people focused business, our relationships and connections - not only with our clients, but each other - form the cornerstone of our identity and we're delighted that you experienced that first hand. Welcome to the Stanhope community.

Posted 1 year ago

“Excellent communication keeping me informed at all times. Very personable and easy to work with responding to all me enquiries.”

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Posted 1 year ago

Richard, a wonderful read thank you. We're glad you enjoyed the experience of working with our team and we really appreciate the kind words.

Posted 1 year ago

“Simple, easy, friendly and knowledgeable. Great service from Emily, extremely easy to cut through the red tape and get the policy I required. Emily fully understood my requirements and sourced the product I need. Would highly recommend to others.”

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Posted 1 year ago

Thank you so much James for your 5 star rating! We're thrilled to hear that Emily provided you with such a brilliant service from start to finish. We really appreciate your kind words and your recommendation.

Posted 1 year ago

“Very professional and thorough”

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Posted 1 year ago

Thank you, Nigel, for the 5-star review. Welcome to the Stanhope community.

Posted 1 year ago

“Stanhope are a very knowledgeable, courteous and positive company to deal with. I wouldn't hesitate to recommend them to friends and family”

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Posted 1 year ago

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Posted 1 year ago

“The lady I dealt with was very friendly and helpful. It was very quick and easy to obtain a quote and action it. I would recommend this company.”

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Posted 1 year ago

Thank you so much for this 5 star review. We value customers feedback and this is great to see.

Posted 1 year ago

“Jonathan and his team were unbelieveably helpful! Couldn't have been more hands on and offering honest and sound advice! I have already reccomended them to others.”

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Posted 1 year ago

Thank you for taking the time to share your fantastic feedback with us. At Stanhope, honesty and transparency are core values, and we're committed to delivering on our promises. Your recommendations are priceless, thank you and welcome to the Stanhope community.

Posted 1 year ago

“I felt overwhelmed by the on line comparison sites and various different ways to find suitable insurance, especially as I seemed to have some requirements that were outside of the standard polices. I came across Stanhope and in one day Stacey listened attentively to the things I was looking for, guided me through my many questions and came back to me with a suitable policy to match all the needs I had. I was relieved to have the help and expertise and delighted to finally have the insurance in place.”

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Posted 1 year ago

Thanks a million Lisa for your kind words and we're humbled by your 5 star review. We understand that searching for insurance can be confusing and overwhelming, so we are thrilled to hear that you found your experience with Stacey so positive and hassle-free. Welcome to the Stanhope Community

Posted 1 year ago

“happy with all aspects so far”

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Posted 1 year ago

Thank you for the 5 star review Sue!

Posted 1 year ago

“Excellent service, easy to set up”

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Posted 1 year ago

It is great to hear that you found the service to be professional and efficient. Thank you for taking the time to leave your review Abigail.

Posted 1 year ago

“Donna was very nice and understood my needs and Supplied an insurance cover that we are very satisfied with.”

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Posted 1 year ago

Thank you for your kind words Maria, we're pleased that Donna could help find the ideal solution for you.

Posted 1 year ago

“very expensive”

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Posted 1 year ago

Thank you Alan for your rating. We understand your disappointment and as explained during the renewal process, the insurer we placed you with before unfortunately no longer insures thatched properties. This has led to a higher renewal premium with an insurer that does meet your requirements. Please reach out to us anytime if you need anything, and we'll be happy to help.

Posted 1 year ago

“I wish that your sales people could convince me that buying my insurance through a broker represents good value, but sadly they don't. It seems the only way to prevent the insurance industry from ripping me off is to go through the tedious business of "negotiating" with your supplier every year at renewal time. The broker really should be doing this for me but I doubt if that is happening.”

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Posted 1 year ago

Thanks for not holding back with the review. Due to the nature of the feedback, we've taken a deep look into the file. It's clear we explained the increased cost is due to the cost of materials and claims, leading to insurers' prices increasing. We conducted a full market research exercise before issuing the renewal invitation this year and had no other competitive options compared to your existing provider. We respectfully challenge your notion that we do not negotiate on your behalf. Please do not doubt our background work. Thank you for renewing with us. Our takeaway from your feedback is to continue to improve our communications, communicating the work we do to keep a client's business. Many thanks, Matthew Ashton Director

Posted 1 year ago

“Stanhope were very responsive and helpful when setting up the insurance. It felt like they were really interested in understanding my needs and getting the best insurance for me. They clearly presented the alternatives and frankly discussed the pros and cons of each potential policy. A week later and I'm still waiting promised call backs from some of the other firms I contacted !!”

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Posted 1 year ago

Thank you so much Lawrence for your 5 star rating! We're thrilled to have provided you with such brilliant service from start to finish. We really appreciate your kind words and your support, welcome to the Stanhope community

Posted 1 year ago

Stanhope Insurance is rated 4.8 based on 2,591 reviews