Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,591 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,591 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service when due to circumstances beyond our control we were struggling to find insurance cover. Vicky was brilliant and we couldn’t be more happy with the outcome and cover finally provided.”

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Posted 1 year ago

Thank you so much for your awesome 5-star rating! We're glad you enjoyed the experience of working with Vicky, this will bring her a lot of encouragement!

Posted 1 year ago

“Very disappointed of exclusion of flood cover”

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Posted 1 year ago

Thank you for taking a moment to write the review. Naturally we're disappointed that despite our hard work behind the scenes, and trying everything we could, we were unable to find a complete solution. As explained, the challenge stems from your outstanding flood claim from January this year. We'd be happy to talk through the work which goes on behind the scenes, demonstrating our commitment to ensuring you're with the best product.

Posted 1 year ago

“Outstanding customer service is paramount to me. Despite my demanding work schedule, I am readily accessible via email about 90% of the time. Emily Phillips recognized and accommodated this, promptly processing my insurance request via email. Thus far, I am thoroughly impressed with the level of customer service provided and the reasonable insurance coverage offered.”

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Posted 1 year ago

Zubair- a touching review. Emily is a Stanhope superstar and we're delighted that you experienced it first hand. We want to be market-leading in our industry, and your feedback encourages us that we're on the right track. We are here for your all-year round support, so please do not hesitate to get in touch should you require any further assistance.

Posted 1 year ago

“Excellent customer service from Holly Leng who provided a competitive insurance quotation.”

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Posted 1 year ago

Richard, we are delighted you had such a fantastic experience with Holly, thank you for sharing your kind words here.

Posted 1 year ago

“It's fine. They offer a relatively hard to find service at a relatively high price”

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Posted 1 year ago

Thank you for your review, Charles. Although just the three stars, highlighting 'hard to find service' is a testament to how hard the team work at successfully insuring the more specialist requirements. Your feedback motivates us to continue our mission of providing solutions where others may not be able to, striving to ensure our clients are taken care of and have the coverage they need. Please reach out to us anytime if you need anything, and we'll be happy to help.

Posted 1 year ago

“I was help where others said no .”

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Posted 1 year ago

Thank you, Vida, for the 5-star review. Welcome to the Stanhope community.

Posted 1 year ago

“great service, v helpful”

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Posted 1 year ago

We’re thrilled to hear you enjoyed your experience, thank you!

Posted 1 year ago

“Rang Declan at Stanhope in a panic as previous insurers said no longer able to insure listed properties and agent they recommended had quoted enormous sum. Declan speedily came back with quote a third of the other agents and with better cover, insured by end of day, very happy.”

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Posted 1 year ago

That sounds very much like our Declan, he really is superb at problem finding and we're pleased you experienced this first hand. We're glad to have you within the Stanhope community.

Posted 1 year ago

“Stacey Sullivan (the advisor I dealt with) was great. She took the time to understand our specific needs and was able to come up with a quote that was half of that offered by the other broker we dealt with.”

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Posted 1 year ago

Thank you Martin, we are so pleased that you rated your experience highly, it means a great deal. Thank you for the five stars.

Posted 1 year ago

“Good and responsive. Found me good high-value insurance cover at short notice when my previous insurance provider decided to withdraw from that sector of the market.”

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Posted 1 year ago

Thank you for your review William. We have passed on your compliments to our hard working team. Welcome to the Stanhope Community

Posted 1 year ago

“Excellent service. Everything was explained clearly, and better value for money compared to other leading brands. I would recommend Stanhope.”

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Posted 1 year ago

An excellent review, Jane thank you! It's always a delight to know that our hard work at finding the best solution for your needs is so appreciated.

Posted 1 year ago

“Clear, timely service executed in a business - friendly manner”

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Posted 1 year ago

Thank you, Brian. We appreciate you taking a moment to write a 5-star review.

Posted 1 year ago

“Vicky took me through the forms and then kept us well informed as the matter progressed in a highly professional but calm and thoughtful manner and we were very pleased with the cover she found for us.”

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Posted 1 year ago

We are thrilled to hear of your positive experience with Vicky. Your priceless feedback will be sent onwards and greatly appreciated.

Posted 1 year ago

“Very polite staff. Good communication and instant answers to queries.”

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Posted 1 year ago

We are so pleased that you rated your experience highly. Thank you for the five stars.

Posted 1 year ago

“Fantastic service would recommend this company”

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Posted 1 year ago

Thank you for your kind words Jane, we're pleased we could help!

Posted 1 year ago

“Excellent professional service.”

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Posted 1 year ago

Thank you so much for your 5-star review. We very much appreciate this!

Posted 1 year ago

“My recent experience was excellent. I dealt with Stewart Knight who was very helpful, swift & efficient.”

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Posted 1 year ago

That sounds very much like our Stuart, thank you for taking a moment to encourage him and the team.

Posted 1 year ago

“Great service, such nice people.”

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Posted 1 year ago

Superb to read. Thank you for your 5 star review

Posted 1 year ago

“Heather was so helpful, patient and professional - a delight to deal with and a real asset to Stanhope.”

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Posted 1 year ago

Thank you, Kate. We appreciate you taking a moment to write a 5-star review.

Posted 1 year ago

“A very good first experience thank you”

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Posted 1 year ago

Thank you for your kind words Conrad, we're pleased we could help

Posted 1 year ago

Stanhope Insurance is rated 4.8 based on 2,591 reviews