Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,591 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,591 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, very straightforward and clear.”

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Posted 1 year ago

Thank you for the 5-star review. Welcome to the Stanhope community.

Posted 1 year ago

“Very pleased.”

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Posted 1 year ago

Thanks for sharing your experience Mr & Mrs Travers

Posted 1 year ago

“Generally very helpful and prompt to respond to questions throughout the renewal process.”

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Posted 1 year ago

Thank you so much for sharing another positive experience with us. We are delighted to have found you the best option for another year in a row.

Posted 1 year ago

“I received a top class service from Heather at Stanhope and would highly recommend them if you are looking for a more bespoke service. Very friendly and most professional.”

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Posted 1 year ago

Heather really is superb at problem finding and we're pleased you experienced this first hand. We're glad to have you within the Stanhope community.

Posted 1 year ago

“Emily was a pleasure to talk to, she was exceptionally patient and clear. She was able to talk me through the policy with clarity and Stanhope were able to be extremely competitive with policy pricing, compared with my previous cover.”

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Posted 1 year ago

Thank you so much for your 5 star rating! We're thrilled to have provided you with such brilliant service from start to finish. We really appreciate your kind words and your support, all of which we will pass onto Emily and the team.

Posted 1 year ago

“Increase of 35% was not expected and I find it hard to justify.”

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Posted 1 year ago

Thanks for the review, Bruce. Sadly, your premium increase is not an aberration. Considering index linking, BCIS rebuild cost index, consumer price indexing (CPI) and other contributing factors, certain products are seeing significant increases. We've written about it in detail here: https://www.stanhopeinsurance.co.uk/blog/blog/home-insurance-premiums-on-the-rise/. I hope the team explained this to you respectfully, empathetically, and kindly.

Posted 1 year ago

“I was sent a reminder email, which was followed by a telephone call. This made everything so simple as I could just renew my policy there and then, without even initiating the call.”

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Posted 1 year ago

Thank you for your review Charlotte. We are glad to receive your positive feedback and happy to know that you had a straightforward experience.

Posted 1 year ago

“Thank you Vicky for getting me a competitive quote.”

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Posted 1 year ago

Superb to read. We're pleased to have you part of the Stanhope community!

Posted 1 year ago

“Quick and efficient renewal.”

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Posted 1 year ago

Thanks for sharing your experience, welcome again to Stanhope.

Posted 1 year ago

“really helpful and professional from beginning to end”

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Posted 1 year ago

Thank you for the 5-star review! Welcome to the Stanhope community.

Posted 1 year ago

“I found the renewal process straightforward and, as last year, the quote competitive.”

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Posted 1 year ago

Thank you Christine for your review. We are glad to receive your positive feedback and happy to know that you had a straightforward experience.

Posted 1 year ago

“Stanhope have been very informative. They are also the only insurers who contacted me to advise on my insurance. This gave me confidence when selecting them as my insurance provider.”

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Posted 1 year ago

Robin, what a wonderful review thank you! Please remember that we are here for all-year-round support, so if there is ever anything you wish to discuss please do not hesitate to contact us. Welcome to the Stanhope community.

Posted 1 year ago

“Stanhope, efficient, proactive and (unusual in my experience) they actually give advice!!!! I would recommend them, particulalry if your requirements are a bit unusual. Thanks Stanhope.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Stanhope! It's important to us every one of our clients is reassured about the process as well as the product they are purchasing. We want to be market-leading in our industry, and your feedback encourages us that we're on the right track.

Posted 1 year ago

“I spoke with Stuart, he was very professional and made sure I got all the information required. I was happy with the policy Only one mistake was although policy was in correct name the accompanying letter called me Cynthia.”

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Posted 1 year ago

Thank you, Christine. We appreciate you taking a moment to write a 5-star review, even though we didn't get it quite right with your covering letter.

Posted 1 year ago

“Personal service received was excellent.”

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Posted 1 year ago

Thank you for trusting Stanhope and we are pleased you had a good experience.

Posted 1 year ago

“Very Happy. Steph Duffy worked really hard at getting us a reasonable quote for our thatched cottage. Thank you.”

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Posted 1 year ago

An excellent review thank you! It's always a delight to know that our hard work at finding the best solution for your needs is so appreciated.

Posted 1 year ago

“Excellent service. Sophie could not have been more helpful.”

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Posted 1 year ago

Thanks for sharing your experience, Sophie really is a Stanhope superstar!

Posted 1 year ago

“We were notified in good time before renewal and were talked through the options, costs and process. Everything was managed well.”

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Posted 1 year ago

We are delighted that you had such a fantastic renewal experience with us, thank you for sharing your kind words here.

Posted 1 year ago

“Hugo is very good and keeps us apprised of everything and we have confidence that he is looking out for our best interests.”

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Posted 1 year ago

Wonderful read thank you, and that sounds very much like our Hugo, thank you for taking a moment to encourage him and the team.

Posted 1 year ago

“Very refreshing to deal with someone who knows their stuff, answers questions patiently and thoroughly, is available to talk to with minimal wait times whenever I called and, most importantly of all, getting me the contents insurance I needed at a competitive price. Also as a bonus I can pay for the new policy monthly without interest charges. Very satisfied.”

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Posted 1 year ago

Wow! Thank you Peter, these are some amazing comments.

Posted 1 year ago

Stanhope Insurance is rated 4.8 based on 2,591 reviews