Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,591 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,591 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The team at Stanhope are exceptional, their attention to detail and drive to understand what insurance cover we needed for our life and lifestyle is second to none and i cannot recommend them highly enough. we wouldnt use anyone else”

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Posted 1 year ago

Thank you Gail for taking the time to share your experience with us. We really appreciate your kind words and your support, and your priceless feedback will be sent onwards to that dedicated team.

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Thank you for trusting Stanhope, we are so pleased you had a 5 star experience.

Posted 1 year ago

“Fantastic”

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Posted 1 year ago

Thank you, Kelly, for the 5-star review. Welcome to the Stanhope community.

Posted 1 year ago

“I did find a couple of errors on the property description which were rectified. Otherwise it was a simple renewal process.”

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Posted 1 year ago

Thank you Graham for your 5 star review. At Stanhope, we strive to ensure our clients are totally satisfied, and when we didn't quite hit the mark we were pleased to have had the opportunity to resolve it.

Posted 1 year ago

“Excellent service, Sam was very helpful in arranging our family home insurance. Thank you”

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Posted 1 year ago

Thank you for the 5 Star review. We do appreciate your kind comments for Sam and we will make sure she receives your feedback.

Posted 1 year ago

“Very responsive and helpful in getting policy terms settled. Been a pleasure to deal with.”

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Posted 1 year ago

Thank you, Tim. We appreciate you taking a moment to write this review.

Posted 1 year ago

“Straightforward service Holly deserves a pay rise!”

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Posted 1 year ago

Great review, Ian. However, we're not sure we should share this with Holly, as she'll use it as ammunition during the end-of-year review.

Posted 1 year ago

“Couldn't be more pleased with the great service I received from Holly this week! I put in a request on Sunday evening for a quote and received a phone call at 9.07am on Monday. Holly couldn't have been more helpful. It's such a relief to talk to a real person who actually understands your requirements! I had the policy details sent to me at 9.30am and when I emailed a little later with a query, I received a reply three minutes later!! It makes such a refreshing change from my usual insurance company, which more recently involves chat boxes with people who don't understand you or your questions. Highly recommend! Thank you Holly :)”

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Posted 1 year ago

Amazing review, thank you. We're about to release a blog (keep an eye on the website and LinkedIn) that is committed to being AI-free in all our content and interactions. Everything we do at Stanhope is brought about by 100% free-range, organic human beings.

Posted 1 year ago

“Lady from Stanhope very kindly looked into possible options for this upcoming year insurance of my house and found great solution. I was extremely grateful. The process was very efficient and experience from telephone encounter pleasant.”

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Posted 1 year ago

Thank you, Kamila. Sophie handheld your renewal, and we'll pass this feedback on to her.

Posted 1 year ago

“It was a very straightforward and attentive process from start to finish and made me feel that it is possible for the insurance business to be humanised!”

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Posted 1 year ago

Life is too short to have insurance complicated! Thank you so much for the review, Sarah.

Posted 1 year ago

“Professional and helpful. Highly recommended”

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Posted 1 year ago

Kind of you to write a review, thank you Paul.

Posted 1 year ago

“Jonathan Travers is simply outstanding, he never fails to respond even when he’s on holiday. An extraordinary asset.”

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Posted 1 year ago

Yes, to a fault, Jonathan cannot switch off! Thanks for the 5-star review Mr and Mrs Holland.

Posted 1 year ago

“I was very impressed by the Stanhope. Matt Burridge went out of his way to secure the best home insurance for us. He got us the best deal. I am glad we moved from our previous brokers and would highly recommend Stanhope.”

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Posted 1 year ago

Thanks, Peggy. Yes, Matt is brilliant, we're blessed to have him with us!

Posted 1 year ago

“Policy renewal documents issued 4 weeks ahead of renewal date and follow up call allowed plenty of time to review. Comprehensive note covering all aspects of the policy and market conditions, would recommend Stanhope.”

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Posted 1 year ago

Yes! It's always encouraging to see our renewal plan in action.

Posted 1 year ago

“Great to deal with!”

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Posted 1 year ago

Thanks, Lorriane. Welcome to the Stanhope community.

Posted 1 year ago

“Disappointed that our insurance has gone up so much but understand that Stanhope offer the best cover in the current climate”

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Posted 1 year ago

We share your disappointment, Paul. Reduced options for clients these days, caused by different market factors (we write about this on our website, www.stanhopeinsurance.co.uk), have increased premiums. Rest assured, we keep one eye on the horizon and continually look for product options for the benefit of our customers.

Posted 1 year ago

“Donna Sankey was very helpful and understood our insurance needs and provided the best policy for this.”

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Posted 1 year ago

Donna is a superstar, for sure! Thanks for reviewing your experience with us.

Posted 1 year ago

“Very helpful and responsive team.”

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Posted 1 year ago

Bellissima! Encouraging to read, thank you David.

Posted 1 year ago

“This is the first time I have used the services of Stanhope Insurance and was very impressed. The person I dealt with was Stacey Sullivan who was fantastic - informative, knowledgable efficient and prompt in her responses. Couldn't have asked for better!”

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Posted 1 year ago

Alkarim - a touching review, thank you. We want to be market-leading in our industry, and your feedback encourages us that we're on the right track.

Posted 1 year ago

“Stanhope are extremely efficient and very pleasant to deal with especially Megan Creagan, many thanks for your service.”

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Posted 1 year ago

Thank you so much for your awesome 5-star rating! We're glad you enjoyed the experience of working with Megan. We really appreciate your kind words and your support.

Posted 1 year ago

Stanhope Insurance is rated 4.8 based on 2,591 reviews