Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,591 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,591 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I dealt with Holly who could not have been more helpful and efficient. Holly called me back exactly when she stated she would to put my mind at rest. I have no hesitation in recommending Stanhope but Holly in particular.”

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Posted 1 year ago

An excellent review thank you! It's always a delight to know that our hard work at finding the best solution for your needs is so appreciated. We have passed on your kind and encouraging words to Holly!

Posted 1 year ago

“Attentive, efficient service. Highly recommend.”

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Posted 1 year ago

Thank you for giving us a 5-star review. This means so much to us here at Stanhope

Posted 1 year ago

“Excellent service Donna was amazing she went over and above to sort our insurance cover,one of the best companies l have ever dealt with would fully recommend this company .”

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Posted 1 year ago

Donna is superb, thank you, and we're glad you experienced this first hand. We're delighted to have you within the Stanhope community and your recommendation is truly encouraging thank you.

Posted 1 year ago

“A pleasant team to work with. Thank you. All reccomended.”

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Posted 1 year ago

Thank you, Andrew. We appreciate you taking a moment to write a 5-star review.

Posted 1 year ago

“I had an excellent experience with the Stanhope Insurance team in arranging new buildings and contents cover with a good spread of options.”

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Posted 1 year ago

We're thrilled that you are happy with your experience and we hope to continue providing you with outstanding service and insurance solutions that fit your needs. Welcome to the Stanhope community!

Posted 1 year ago

“Telephone answered right away by a real and very professional and informed person who could help right away - a real breath of fresh in a world of customer service that is increasingly automated, ineffective and inhuman - a well deserved five stars for Stanhope”

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Posted 1 year ago

Your 5 star review is a breath of fresh air! Thank you! Everything you have shared is incredibly encouraging and ensures us that we are on the right track to be the UK's most trusted broker. It's a real pleasure to have you within the Stanhope Community.

Posted 1 year ago

“Very good customer service and very helpful team member who sorted us out with a good solution to our tricky problem Stacey was excellent 👌”

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Posted 1 year ago

We are delighted you had such a fantastic experience with us, thank you for sharing your kind words and 5 star review here.

Posted 1 year ago

“Very helpful staff when called, explained what was required and called back on receipt of info. Quickly provided a quote”

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Posted 1 year ago

Thank you for your review Roy. We are glad to receive your excellent feedback and to hear of your positive experience. Welcome to the Stanhope community.

Posted 1 year ago

“I was provided with a written quote for insuring an unoccupied property, which was valid for 30 days. Just before departing on holiday (about a week before the policy commencement date) I phoned to purchase the policy. However, due to an error by Stanhope, the policy they had quoted me for was not available and so they then offered me alternative policy which was £200 more expensive. As I was about to go on holiday I did not have the time to shop around for a more competitive quote and so had to accept the new, more expensive policy. As a token of goodwill they cancelled their admin fee but I am still seriously out of pocket.”

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Posted 1 year ago

We've had the chance to look into this file, and you've rightly given us a 1-star review. Here's an explanation of what happened: (1) We offered your insurance renewal with one option but needed to update the statement of fact due to a change in circumstances. (2) When updating the statement of fact, we put in the incorrect quotation date, which meant a product no longer available on the market quoted at a much lower rate. (3) We noticed this error and amended the quotation date, rendering the previous option redundant. As you rightly point out, the next available option was higher in cost. We are so sorry for our error; this is entirely on us. As you rightly point out, we picked up our fees, but we appreciate that this only partially absorbed the additional cost. Thank you for taking a moment to write the review. Matthew Ashton Director Stanhope

Posted 1 year ago

“Excellent service from Stanhope especially Andy Goodman and Alyson Farmer. Having had dealings with another extremely poor insurance company Stanhope were a breath of fresh air, achieving competitive quotes very quickly.”

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Posted 1 year ago

Thank you so much Jennifer for your 5 star rating! We're thrilled to have provided you with such brilliant service from start to finish. We really appreciate your kind words and your support.

Posted 1 year ago

“Great experience. Good speed. Competitive quote”

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Posted 1 year ago

Thanks for sharing your experience Chike. Your review is greatly appreciated.

Posted 1 year ago

“Really helpful when we had some queries about rhe renewal of our home insurance policy which Stanhope diligently investigated on our behalf.”

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Posted 1 year ago

Thank you for leaving a positive review of our service. It's great to hear that the team were helpful when arranging your renewal. Thank you for choosing Stanhope for another year.

Posted 1 year ago

“Stacey was very helpful and answered all my questions and was very helpful and knowledgeable”

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Posted 1 year ago

Thank you so much for this 5 star review. We value customers feedback and this is great to see. We do appreciate your kind comments for Stacey and we will make sure she receives your feedback.

Posted 1 year ago

“Very collaborative - took the time to help me figure out what excess I should set and verify this was the right cover.”

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Posted 1 year ago

Thank you for the 5-star review. Welcome to the Stanhope community.

Posted 1 year ago

“I have been dealing with car and home insurance brokers for 51 years and I can honestly say that the service I received from Jonathan Travers, Hugo Pollitt and no doubt their team in the background was by far the best and most outstanding customer service I've received in over half a century. I would like to thank everyone for this.”

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Posted 1 year ago

Thanks a million for your kind words and we're humbled by your five-star review. We are beyond delighted to hear how excellent your experience was with us. This has been shared with Jonathan, Hugo and the whole team, and we all really appreciate your kind words and your support. Welcome to the Stanhope community.

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Thanks for sharing your experience!

Posted 1 year ago

“Emily was brilliant, friendly ,efficient and proactive; she found us an excellent product at half the price of our previous home insurer; and a pleasure to do business with.”

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Posted 1 year ago

Thank you so much for the beautiful review of Emily and her work. So glad to have you with us. KR,

Posted 1 year ago

“Fantasic service as always!”

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Posted 1 year ago

Thank you for giving us a 5-star review. This means so much to us here at Stanhope

Posted 1 year ago

“Donna was so helpful. Thank you for setting up our new home insurance”

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Posted 1 year ago

We do appreciate your 5 star review and kind comments for Donna and we will make sure she receives your feedback.

Posted 1 year ago

“Donna Sankèy was very patient and efficient.She saved us a lot of money on our policy.”

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Posted 1 year ago

Thank you for your kind words Anthony, we're pleased we could help. We agree, Donna is a Stanhope superstar!

Posted 1 year ago

Stanhope Insurance is rated 4.8 based on 2,591 reviews