Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,502 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,502 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 8th April 2026

2113

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the service from Mountain Dog and so happy I found their website - a fantastic range of really premium products that is so refreshing from your typical Amazon experience. Very happy with my first purchase and the speed of their returns for the additional size I ordered and am looking forward to picking up more products in the future.”

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Posted 3 years ago

Hello Michael, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Everything was delivered quickly and with care. Will be ordering again”

Mountain Dog 5 star review on 5th October 2022

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Posted 3 years ago

Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

“I AM yet to receive my order”

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Posted 3 years ago

Hi Lynne, Thanks for taking the team to leave a review - I'm sorry to see you've decided to leave only 1 star for our company. With your order being placed on Saturday the 1st of October, it unfortunately didn't leave us until Monday the 3rd of October, due to the Royal Mail strikes. Based on the tracking for your order, which was emailed to you on Monday morning, this will be delivered to you today, the 5th of October (within our SLA of 1-2 working days for speedy shipping.) Best wishes, The Mountain Dog Team

Posted 3 years ago

“Speedy delivery, great product, the Hurtta Weekend Warrior collar for my dog is strong but soft as he has sensitive skin.”

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Posted 3 years ago

Hello Sue, Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

“Good service”

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Posted 3 years ago

Thank you for the 5* review!

Posted 3 years ago

“Quick delivery and a decent quality product; selected from one of the broadest product ranges I’ve seen. I bought the Rukka thermal which fits my (rescue) 42kg Doberman perfectly. It’s not cold enough for him to wear but we go hiking and mountaineering during the winter when with wind chill it gets down to minus 20°C. These thermals are for him to sleep in under his down blanket (on top of a thermal mattress) as he has an alternative to wear when he is active. In confident that he’ll be much more comfortable in the tent this winter whilst wearing his new thermal outfit.”

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Posted 3 years ago

Hello Chris, Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊 Hope you have many happy adventures with your pup!

Posted 3 years ago

“Have purchased several items over the years from Mountain Dog, they have always been helpful particularly with an issue I had with payment - just couldn't get it through - which was my fault and they helped me through the process. Their service and delivery is excellent and products are quality.”

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Posted 3 years ago

Hello Sue, Thanks so much for leaving us such a great review! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us.

Posted 3 years ago

“Brilliant training vest big pockets useful for big hands The large pocket at the back brilliant for large dog toys”

Mountain Dog 5 star review on 3rd October 2022

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Posted 3 years ago

Hello Rachel, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Good selection, easy to use website and super prompt delivery. Thank you!”

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Posted 3 years ago

Hello Caroline, Thank you for reviewing the Tugz Monkey. These are a favourite of some of our in-house doggos too. 😊 We hope to see you again soon!

Posted 3 years ago

“Excellent service and of course product. This is the second harness ( ruffwear)I purchased for Margot, my Airedale. Margot would manage to rid herself of her harness by pulling ( backward) with the harnesses we originally purchased. Well, eventually, I discovered Ruffwear and ever since, Margot has never been able to extricate herself from this “Houdini proof” harness. I strongly recommend this product.”

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Posted 3 years ago

Hello Danielle, Thank you for the fantastic review! Ruffwear is a fan-favourite of ours here at Mountain Dog HQ - we're so glad to hear you and your pup love it too! Best Wishes, Mountain Dog

Posted 3 years ago

“Dog coat was exactly as described and fitted our dog well.”

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Posted 3 years ago

Hello David, Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

“A good selection of dog harnesses with everything you need to know about harness selection and fitting. Arrived in 2 working days of order. Great service.”

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Posted 3 years ago

Hello David, Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

“Very good service. Item posted very quickly and received in perfect condition. Price was even cheaper than Amazon.”

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Posted 3 years ago

Hello Alan, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“I purchased a Ruffwear Web Master Harness as I needed an escape proof harness. The transaction was very swift and I received the harness very quickly. The harness is excellent quality and a perfect fit. I feel very happy that my dog cannot try and pull out of the harness and she looks great in it.”

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Posted 3 years ago

Hi, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Great company with a very helpful team who were able to give advice on the various harness we were looking into for trail running with our dog. Can't wait to use the products more as we go into the winter!”

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Posted 3 years ago

Hello Oliver, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“I dud not keep the coat because it sized to large for my chihuahua but it is clearly a very warm coat and of excellent quality”

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Posted 3 years ago

Thanks so much for leaving us such a great review! If you contact our customer service team, they will be more than happy to assist you in finding a coat for your pup! We hope to see you again in the future.

Posted 3 years ago

“Quick and easy delivery!”

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Posted 3 years ago

Hello Harriet, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. Best wishes, Mountain Dog

Posted 3 years ago

“I bought a short Ruffwear lead from Mountain Dog. The product arrived in good order, as advised by them with all the usual emails. Thank you. Cannot remember the delivery details, could have been posted by RM, but I did purchase a rapid delivery service.”

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Posted 3 years ago

Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Really impressed with the speed of ordering and delivery and also the quick exchange service. Excellent!”

Mountain Dog 5 star review on 2nd October 2022

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Posted 3 years ago

Hello Mandy, Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

“Great shop, fast delivery and amazing support. Always go to Mountaindog before any other retailer.”

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Posted 3 years ago

Hello Charlie, Thanks so much for sharing this fantastic photo of your pup! Seeing delighted dogs is one of the best parts of the job 😊 Keep an eye out on our social media – your pup will be making a guest appearance 😉

Posted 3 years ago

Mountain Dog is rated 4.9 based on 6,502 reviews