Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,498 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,498 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 14th March 2026

2111

Anonymous

Anonymous // 01/01/2019

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“Got a dog with a sore paw? Get the boots great protection and let’s your fur baby get out and about. We would definitely recommend.”

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Posted 3 years ago

Hello Helen, Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

“FANTASTIC SERVICE”

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Posted 3 years ago

Hello Lawrence, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Can’t fault a thing, will definitely be on website again. Excellent twin harness for our staffs, strong and great price.”

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Posted 3 years ago

Hello Nigel, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“They have an easy-to-use selection and ordering system with fast delivery.”

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Posted 3 years ago

Hello Leslie, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Fantastic website - lots of great quality brands. Quick delivery too. Would recommend!”

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Posted 3 years ago

Hello Nathan, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“My dog Luca is a cross Bichon/Westie with a long body & short legs & it is difficult to find a coat that fits.I like him to have legs in his coats as he is off white & gets very muddy.He also only has a single coat so needs something warm for winter. I saw this coat & followed measuring instructions but when the advised size arrived it was far too long in the leg.I contacted Mountain Dog & they quickly exchanged it for the next size down which fits perfectly. It has a fleece lining & is very wl made,I'm sure it will last a long time.”

Mountain Dog 5 star review on 6th October 2022

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Posted 3 years ago

Hello Maureen, Thanks so much for sharing this fantastic photo of your pup! Seeing delighted dogs is one of the best parts of the job 😊

Posted 3 years ago

“Response quickly and great useful product delivered as promised”

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Posted 3 years ago

Hello Polly, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Super fast service and delivery, brilliant.”

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Posted 3 years ago

Hello Ryan, Thanks for leaving us such a lovely review! We hope you and your doggo have many happy adventures with your new backpack. We hope to see you again soon :)

Posted 3 years ago

“Such great quality and the size guide is super accurate!”

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Posted 3 years ago

Hello, Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

“Bought 3 of these for my furry tribe, really pleased with how they fit and how adjustable they are. Dogs seem happy wearing them and I would recommend.”

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Posted 3 years ago

Hello Wendy, Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

“Good service, delivery was fast.”

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Posted 3 years ago

Hello James, Thanks so much for sharing this fantastic photo of your pup! Seeing delighted dogs is one of the best parts of the job 😊

Posted 3 years ago

“I am really pleased with the dog collar. It very soft and comfortable for my dog .”

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Posted 3 years ago

Hello Brenda, Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

“Excellent quality, great customer service & very quick delivery. Would definitely recommend”

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Posted 3 years ago

Hi Rachel, Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

“I’m not impressed with the cl”

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Posted 3 years ago

Thank you for your review. We are sorry to hear you were not 100% satisfied with your recent order - this is never what we want to hear! Feel free to contact our customer service team via email at basecamp@mountaindog.uk or our online chat between 9AM and 4.00PM.

Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

Hello Ruth, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Excellent service, good price, quickly delivered.”

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Posted 3 years ago

Hi Patricia, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Very pleased with the service from Mountain Dog and so happy I found their website - a fantastic range of really premium products that is so refreshing from your typical Amazon experience. Very happy with my first purchase and the speed of their returns for the additional size I ordered and am looking forward to picking up more products in the future.”

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Posted 3 years ago

Hello Michael, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Everything was delivered quickly and with care. Will be ordering again”

Mountain Dog 5 star review on 5th October 2022

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Posted 3 years ago

Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

“I AM yet to receive my order”

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Posted 3 years ago

Hi Lynne, Thanks for taking the team to leave a review - I'm sorry to see you've decided to leave only 1 star for our company. With your order being placed on Saturday the 1st of October, it unfortunately didn't leave us until Monday the 3rd of October, due to the Royal Mail strikes. Based on the tracking for your order, which was emailed to you on Monday morning, this will be delivered to you today, the 5th of October (within our SLA of 1-2 working days for speedy shipping.) Best wishes, The Mountain Dog Team

Posted 3 years ago

“Speedy delivery, great product, the Hurtta Weekend Warrior collar for my dog is strong but soft as he has sensitive skin.”

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Posted 3 years ago

Hello Sue, Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

Mountain Dog is rated 4.9 based on 6,498 reviews