Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,562 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,562 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 300,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kong, Non-stop dogwear, K9 Sport Sack, ChuckIt! and more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 7th June 2026

2116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Isla loves stepping out in her new Mountain dog harness”

Helpful Report

Posted 5 years ago

Thank you for your review - I'm sure Isla looks very snazzy! :)

Posted 5 years ago

“Great products and really helpful website!”

Helpful Report

Posted 5 years ago

Thank you so much! We pride ourselves on our service, and the quality of our product range.

Posted 5 years ago

“I purchased the Ruffwear front range harness for my dog to support with pulling whilst on the lead. This harness has been fantastic and now walks are much more enjoyable. The harness is also very comfortable for my dog. Excellent service and delivery also from Mountain Dog.”

Helpful Report

Posted 5 years ago

Thank you for your review! I'm glad our delivery and service was excellent - we hope to be able to continue that in the future! :)

Posted 5 years ago

“Very quick delivery of a Ruffwear jacket for our whippet puppy. Very pleased indeed.”

Helpful Report

Posted 5 years ago

Thanks for your kind review :) I'm glad our dispatch and delivery was nice and speedy!

Posted 5 years ago

“Good fit harness and my dog appears comfortable wearing it. I haven't tried the camera fittings yet but it's very sturdy, so don't doubt the the metal plates will support one. Fast delivery and easy to use website.”

Mountain Dog 5 star review on 31st January 2021

Helpful Report

Posted 5 years ago

Thanks for the review Katy! We can't wait to see the results of a camera being pinned to the back of your pooch (via the harness of course!)

Posted 5 years ago

“Speedy service. Order arrived sooner than advised.”

Helpful Report

Posted 5 years ago

Thank you so much for your review! Those harnesses look fab on your huskamutes!

Posted 5 years ago

“I purchased a ruffwear harness and the process of buying was very easy and the delivery was so fast! I would definitely go through Mountain Dog again!”

Helpful Report

Posted 5 years ago

Thank you for your review Alex - I'm so glad the Front Range harness fits your Staffy so well! We hope to see you soon for another order! :)

Posted 5 years ago

“On pre-order then dealt with very efficiently. Arrived quickly and well packed. Very pleased with the results on using Mushers on my dog's feet.”

Helpful Report

Posted 5 years ago

Thanks for your kind review! For any pre-order products, we know how hard it is to wait patiently so we do our best to get them in and out as quick as possible!

Posted 5 years ago

“Really pleased with the dog jacket, Rory the Labrador is very proud to wear it, he is very poorly and has not grown a proper winter coat this year, he is feeling the cold so it just adds a little help to keep the chill off him in the cold and windy days of winter. The service was excellent, I phone and talked to their customer service before ordering, the coat arrived within 48hrs of ordering despite being low on stock. Will use them again if we need to.”

Helpful Report

Posted 5 years ago

Thank you for your review Carolyn! I'm so sorry to hear about Rory being poorly - I'm glad that his new jacket is helping to keep him warm while he recovers! Thanks for your kind words about our customer service too - Rachel is a whizz and we love having her on the team!

Posted 5 years ago

“quick service about to send one harness back though as despite measuring and going with recommendations of larger size for 'in-between' dogs it's huge on her. will leave another review post returns! so far would happily go to Mountain Dog for future purchases.”

Helpful Report

Posted 5 years ago

Thank you for your review Laura! I'm so glad you're happy with our service and can't wait to receive any future orders from you :)

Posted 5 years ago

“Super fast delivery, couldn't be happier with the service received.”

Helpful Report

Posted 5 years ago

Thank you for your review Claire :) I'm so glad we were top notch! We hope to see you again soon!

Posted 5 years ago

“Ordered items online, received them within a couple of days. Fast and efficient.”

Mountain Dog 5 star review on 30th January 2021

Helpful Report

Posted 5 years ago

Thank you so much for your review Teleri! Your pack of pugs look so cosy in those Expedition Parkas! Thank you :)

Posted 5 years ago

“Thank you to the lovely lady who discussed size for me to buy the right coat for my dog. It is spot on. It is a very good quality. Arrived promptly. I will buy other items from this company.”

Helpful Report

Posted 5 years ago

Thank you for this review Jane! Rachel on our customer service team is an expert at sizing, and we're thrilled she was able to help you! We can't wait to receive a future order from you.

Posted 5 years ago

“Really pleased with Tom’s new harness which is great on both walks and trail runs. Would definitely recommend it. Thanks Mountain Dog!”

Helpful Report

Posted 5 years ago

Thank you for your review Andrew! I'm glad you're so happy with Tom's new harness :)

Posted 5 years ago

“Easy ordering and quick delivery of high quality ruffware products. Thank you!”

Helpful Report

Posted 5 years ago

Thank you for this review! We love being a supplier of Ruffwear products and I'm so glad you like the quality!

Posted 5 years ago

“Easy to order, fast delivery and good product Thank you!”

Helpful Report

Posted 5 years ago

Thank you so much for this kind review Tonii :)

Posted 5 years ago

“Why don't you publish negative reviews?”

Helpful Report

Posted 5 years ago

All verified reviews are published. We are not sure why you reviewed our company 1 out of 5, we always want to help just contact us at bark@mountaindog.uk

Posted 5 years ago

“I love my new harness it is super adjustable and comfy and doesn’t rub, I have tried it on a few long walks now. My folks say Mountain Dog are great the harness arrived quickly and the size and fit were just as stated. Bryn (dog)”

Mountain Dog 5 star review on 29th January 2021

Helpful Report

Posted 5 years ago

Hi Bryn! Thanks for this lovely review - I'm so glad you like your new Ruffwear harness so much - that Campfire Orange looks beautiful on your lovely black fur! Say thank you to your pawrents for saying we're great - we think they're great too! Happy adventuring little pup!

Posted 5 years ago

“After lots of investigation work looking for a new rain coat for my golden retriever I decided on purchasing the Hurter Monsoon coat. Molly only weighs 23kg but has a long body. Having read previous reviews about sizing I decided to ring Mountain Dog, I spoke to a lovely lady who couldn’t have been more helpful she asked me to measure Molly while we were on the phone. Molly was in between sizes but I decided to go for the larger one. We only used the coat for the first time yesterday. It is slightly long but due to the design we were able to tighten around her tummy and pull up around her neck. We loved the fact we didn’t have to wash her fully down when we came home, only her paws 🐾 . Molly however wasn’t sure about her new coat and we had the most stubborn walk ever!! If we try anything new with Molly we always have a stubborn walk 🤪. The coat is well designed and can be altered to fit different sized dogs in 3 different places. It was also packaged well. I would highly recommend Mountain Dog customer service and the Hurtta coat.”

Helpful Report

Posted 5 years ago

Hi Gina-Marie! Thank you so much for this super kind review. We also love the Hurtta Monsoon coats, and we love Rachel on our customer service line too! I'm so glad she could help you get the right fit for Molly! We'd love to see her modelling her new coat (stubborn or not!), so feel free to send us some pictures via Facebook or our email - bark@mountaindog.uk

Posted 5 years ago

“Easy on-line ordering and speedy delivery.”

Helpful Report

Posted 5 years ago

Thanks for this kind review Ian!

Posted 5 years ago

Mountain Dog is rated 4.9 based on 6,562 reviews