Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,562 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,562 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 300,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kong, Non-stop dogwear, K9 Sport Sack, ChuckIt! and more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 7th June 2026

2116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased I found you, competitive prices, excellent products, wonderful customer service delivering my order so quickly and carefully packed. It's much better to support independent business. I will recommend you to all my dog loving friends.”

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Posted 5 years ago

Thank you for this kind review! We're all so thankful that you chose to support a small business and your recommendation means a lot :)

Posted 5 years ago

“Love my dog's purple harness with the added reflectors, my son picked it out for me.I also use it in the car. Great product with plenty of room for growth. Would highly recommend you will not be disappointed.”

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Posted 5 years ago

“Excellent quality, larger size much better fit for our Labrador. The orange colour is lovely for a chocolate Labrador.”

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Posted 5 years ago

“Website was easy to use, quick ddlivery”

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Posted 5 years ago

Thank you for your review! I'm glad you found our website easy to use - we're constantly trying to improve its layout to make things easy for everyone :)

Posted 5 years ago

“Really fast and efficient order / delivery service.”

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Posted 5 years ago

Thank you so much for your review Esther! I'm glad our service was top notch for you :)

Posted 5 years ago

“dog coats were of good quality but none of the 4 coats fitted our cookapoos so had to send them all back at oue expense”

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Posted 5 years ago

Hi John, thank you for your review. I'm glad you think the coats you ordered were of good quality, and I'm so sorry you couldn't find the right fit for your cockapoos. We do ask that returned items are posted at the customer's expense, however, we do offer free postage for exchanges in the first instance. I hope this issues don't put you off ordering with us again in the future - if you do ever have any questions surrounding ordering with us, please get in touch via email - bark@mountaindog.uk

Posted 5 years ago

“Great! It was difficult training and having to carry dish/bag of treats around. Puppy always distracted. I clip this to my belt loop and have complete freedom so walk around. Leash training much easier. So easy to dip into.”

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Posted 5 years ago

“Web site good . product very good Happy with my purchase and Nika our 4 year old Malamute is now in training with her backpack”

Mountain Dog 5 star review on 24th January 2021

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Posted 5 years ago

Thanks for your review Kim! The Approach Pack looks fantastic on Nika :)

Posted 5 years ago

“I am really impressed with the service from Mountain Dog, I had to order and send back various sizes of the coats and they were really accommodating. They even included some treats with my order which my dog loved needless to say!”

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Posted 5 years ago

Thanks for your review Hannah :) I'm so glad our returns process was nice and easy for you, and that you got the right fit!

Posted 5 years ago

“Nice a quick delivery no issues.”

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Posted 5 years ago

Thanks for your review! That coat looks lovely and cosy :)

Posted 5 years ago

“Great service great product thank you”

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Posted 5 years ago

Thanks for your review Denise :)

Posted 5 years ago

“Superb help and customer service when I purchased the wrong size of dog coat! I was helped very quickly and an exchange made and delivered in just a couple days!”

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Posted 5 years ago

Thanks for your review Ruth! I'm so glad our customer service team was top notch for you :)

Posted 5 years ago

“Excellent service!We ordered collars and leads - very well made, light and tough + lovely colours. Thank you Mountain Dog 🤗”

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Posted 5 years ago

Thanks for your review Tereza! I'm so glad you like the new collars and leads :)

Posted 5 years ago

“Good service and quality goods. I love these collars for my dogs. They are very active goldies who love a swim and this collar means their necks get dry quickly.”

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Posted 5 years ago

Thanks for your review Rosemary! I'm glad your new collars do the job! :)

Posted 5 years ago

“We have be looking for a coat for our Red Setter Riley for years. Being larger thn most it was proving impossible. Came across Mountain Dog and took a leap of faith. A bit pricey but BINGO, fits him so well and stays in place. Would highly recommend. Well worth it in the end to keep him dry and warm during long walks. Sincere thanks.”

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Posted 5 years ago

“Good service, and the collars we ordered seem really good so far. Nicely made, look tough, and lovely colours.”

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Posted 5 years ago

Thanks for your review Richard :) I'm glad you like the style and quality of the collars :)

Posted 5 years ago

“Trouble free on line purchase that arrived very promptly.”

Mountain Dog 5 star review on 23rd January 2021

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Posted 5 years ago

Thank you for your review! The Front Range Harness looks fantastic on :)

Posted 5 years ago

“Botha pair of medium for my two Cockers. Great fit and style.”

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Posted 5 years ago

Thanks for your review Mark!

Posted 5 years ago

“Used Mushers Secret for my Mountain Rescue Search Dog a few years ago to protect her pads during an exercise on rough sharp rock. Mushers Secret really worked well protecting her pads. Would highly recommend it. I have just about used the old Mushers Secret and so obtained some more from Mountain Dog at a really good price and it was delivered very quickly. Very satisfied with their service.”

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Posted 5 years ago

Hi Andrew Thanks so much for your review! I'm so glad you love Mushers Secret so much you chose us to purchase a new tub from! :)

Posted 5 years ago

“Very good warm jacket, would be better if it was fully waterproof”

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Posted 5 years ago

Mountain Dog is rated 4.9 based on 6,562 reviews