Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,502 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,502 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 8th April 2026

2113

Anonymous

Anonymous // 01/01/2019

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“If there was an "excellent" option I would tick this without hesitation - 6 Star !! I have used Mountain Dog several times for my two - working cocker and a labradoodle - and have always been totally satisfied with their superb and speedy service. Their product range is top class and I highly recommend”

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Posted 2 years ago

Thank you Lynne for your lovely review! We're delighted to hear that you have had such a positive experience with us for your working cocker and labradoodle. We're thrilled to hear that if there was an "excellent" option you would tick this without hesitation - 6 Star! Thank you so much!

Posted 2 years ago

“Order came on time, love the colour ! Very pleased.”

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Posted 2 years ago

Thank you so much for your review Kim! We really appreciate your feedback and we're so glad to hear that you're happy with the order and you love the colour! :)

Posted 2 years ago

“The coat I bought for our giant Schnauzer was a different brand he usually wears so came up a little short in depth...Returned without any problems..”

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Posted 2 years ago

Good to hear our returns worked well for you, we aim to make this as straightforward and speedy as we can. Thank you so much for your positive words.

Posted 2 years ago

“Great dog gear, good discounts, no fuss website, good updates on order, item recieved very quickly despite the christmas holidays”

Mountain Dog 5 star review on 3rd January 2024

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Posted 2 years ago

Wonderful to hear Niki! Thank you so much for your lovely review and for sharing your lovely photos!

Posted 2 years ago

“My "go to" place for Ruffwear harnesses, ££ are a bit easier on the pocket, and reliable too so far. The only thing that's really annoying are the constant email reminders that something is in your basket and you've not checked out yet??? I KNOW!!! I PUT IT THERE!!!”

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Posted 2 years ago

Thank you for your kind review, David! We are thrilled to hear that you find our prices "a bit easier on the pocket" and that our products are reliable. We appreciate your loyalty and your feedback, our system likes to try and be over helpful sometimes.

Posted 2 years ago

“Delivered quickly and managed to purchase a few bargains.”

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Posted 2 years ago

Thank you so much for your review Jo! It's so great to hear that you received your order quickly and managed to snag a few bargains. We really appreciate your support!

Posted 2 years ago

“Great products. Have Recommended to friends and family. Definitely will be buying more products in the future”

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Posted 2 years ago

Wonderful to hear Catherine! Thank you so much for your lovely review. We look forward to seeing you again online soon!

Posted 2 years ago

“i found the website very easy to use and the price for the dog coat was very good. Delivery was fast and straight forward. Would use again in future”

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Posted 2 years ago

So pleased everything worked well for you with fast straight forward delivery. Thank you so much for your review James, we look forward to seeing you again online soon.

Posted 2 years ago

“These fitted great on a cavapoo and lassorise And easy to get on and off Look cool as well thank you”

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Posted 2 years ago

So pleased the Midlayer Coat works so well for your dogs Kenneth. Thank you so much for your review and for choosing Mountain Dog.

Posted 2 years ago

“Great customer service. Bought the wrong size but sending back was easy and the refund was issued quickly. Nice product at a very good price in the sale.”

Mountain Dog 5 star review on 30th December 2023

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Posted 2 years ago

Thank you so much for your kind words and for sharing your lovely photo!

Posted 2 years ago

“Easy website, quality goods and quick and efficient delivery”

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Posted 2 years ago

Wonderful to hear Diane! Thank you so much for your review and for choosing Mountain Dog. Enjoy your new gear!

Posted 2 years ago

“So pleased to find this online shop. Bought harness and long line for our Spinone and over the moon with customer service and quality of products. Will definitely be purchasing again.”

Mountain Dog 5 star review on 29th December 2023

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Posted 2 years ago

Thank you so much for your lovely review and sharing your wonderful photo! We look forward to seeing you again online soon.

Posted 2 years ago

“Great product quality and service”

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Posted 2 years ago

Lovely to hear you're pleased with the DNA lead and our service. Thank you so much for your review and for choosing Mountain Dog.

Posted 2 years ago

“Very pleased with the coat. Everything as promised and an exchange was dealt with quickly and efficiently, especially appreciated as it was Christmas week.”

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Posted 2 years ago

Wonderful to hear our exchange service worked well for you especially Christmas week! Thank you so much for your review and for choosing Mountain Dog.

Posted 2 years ago

“All good. Dispatched almost immediately.”

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Posted 2 years ago

Wonderful! Our hard working team aim to give the best service we can. Thank you so much for your review and for choosing Mountain Dog.

Posted 2 years ago

“Bertie’s lead snapped a few days before Xmas whilst chasing a squirrel Not only was the new flexi lead I ordered a bargain price but it arrived safely in 2 days. Fab!”

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Posted 2 years ago

Great to hear we had the lead you needed for Bertie at a bargain price Margaret! Thank you so much for your review and for choosing Mountain Dog.

Posted 2 years ago

“Ordered for Xmas. Just arrived today 27th. Not the best delivery. But that could have been the time of year. Product wise. It looks to be just what I wanted. A rechargeable light for my dogs collar.”

Mountain Dog 3 star review on 27th December 2023

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Posted 2 years ago

Hi Andy, Thank you for taking the time to leave us a review. I can see that your order, placed on the 19th of December, was despatched the very next day on the 20th. Good news, with the chosen 3-5 working day shipping, your order has arrived in good time, being delivered 3 working days after your order was placed. Thank you, Mountain Dog

Posted 2 years ago

“Ordered 1 day, delivered the next. Great communication and competitive price”

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Posted 2 years ago

Lovely to hear Tracey! Our hard working team aim to give the best service we can. Thank you so much for your review and for choosing Mountain Dog.

Posted 2 years ago

“Really good items I got in the sale for absolute bargain prices. They shipped my items really fast and we are really pleased. Will definitely be using mountain dog again!”

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Posted 2 years ago

So lovely to hear Emily! Thank you so much for your kind words, enjoy your new gear and we look forward to seeing you again soon!

Posted 2 years ago

“Fab products Super speedy service Highly recommend”

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Posted 2 years ago

So pleased to hear Tracey! Our hard working team aim to give the best service and experience we can. Thank you so much for your lovely review and for choosing Mountain Dog.

Posted 2 years ago

Mountain Dog is rated 4.9 based on 6,502 reviews