Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,498 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,498 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 14th March 2026

2111

Anonymous

Anonymous // 01/01/2019

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“Order arrived promptly , good price”

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Posted 2 years ago

Aways great to hear Jane! Thank you so much for your review and for choosing Mountain Dog.

Posted 2 years ago

“I love this harness, after trying numerous harnesses this is the only one that fits my standard wire haired dachshund properly thanks”

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Posted 2 years ago

Wonderful to hear the Front Range harness works so well for your dachshund! Thank you so much for your lovely review Pamela and for supporting our small business.

Posted 2 years ago

“Quality product and fast delivery.”

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Posted 2 years ago

Wonderful! Great to hear your pleased with the MDOG Air Tag holder. Thank you so much for your review and for choosing Mountain Dog.

Posted 2 years ago

“Excellent service as ever with fast postage. Highly recommend Mountain Dog for all your canine kit needs.”

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Posted 2 years ago

Thank you so much for your kind words Rebecca. Our hard working team aim to give the best service and experience we can. We look forward to seeing you again online soon.

Posted 2 years ago

“The shoes I bought are excellent. They're flexible yet strong, withstanding the dragging my arthritic Golden Retriever does on her back legs. The velcro is also very strong and they're easy to put on and take off.”

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Posted 2 years ago

Thank you so much for your lovely review Sarah! Great to hear the Hi & Light Shoes work so well for your dog. Thank you for supporting our small business.

Posted 2 years ago

“I purchased some boots for my dog in a panic, as I thought they would help him walk. So I emailed to say I needed them urgently. Order was placed in an evening, boots were posted out the next morning and arrived the next day. I had an email to say they would do their best, and they certainly did! This was in-between Christmas and New Year too. Excellent customer service.”

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Posted 2 years ago

So pleased our team could help you Nichole great to hear the boots arrived so quickly! Thank you so much for your lovely words, its a pleasure to pass these on to the team for you!

Posted 2 years ago

“Excellent company - very quick turnaround, and very helpful and friendly when I ordered the wrong size. I received the replacement within two days. I can highly recommend this company.”

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Posted 2 years ago

Thank you so much for your lovely review Glenda! Our small hard working team aim to give the best service we can. Enjoy your new gear!

Posted 2 years ago

“Found website while browsing, as the sale was on would have been rude not to buy, and had never seen the DNA kit before. Even happier on arrival to see its British made. Fast and efficient service I'm sure I'll be buying kit again from them”

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Posted 2 years ago

Excellent to hear that you're so pleased with the DNA brand kit Tim. Thank you so much for your positive review and for supporting our small business. Enjoy your new gear!

Posted 2 years ago

“Quick service and very pleased with items, apart from one had to be returned, not so easy when I don't have a printer.”

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Posted 2 years ago

Thank you so much for your review and feedback Sandra. Our small business really appreciates your support.

Posted 2 years ago

“Excellent all round service, easy company to deal with.”

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Posted 2 years ago

Great to hear Ian! Thank you so much for your kind words and for supporting our small business.

Posted 2 years ago

“Lovely company to deal with, quick to help with queries, super fast delivery. Would definitely use again.”

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Posted 2 years ago

Such lovely feedback for our hard working team, it's a real pleasure to pass this onto them. Thank you so much for your review and for supporting our small business.

Posted 2 years ago

“It is a fantastic bye for dogs 🐕”

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Posted 2 years ago

Wonderful to hear you're pleased with the Web Master Harness Brian! Thank you so much for your review and for supporting our small business.

Posted 2 years ago

“Brillianr lead, stong very adaptable having links and catches on end”

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Posted 2 years ago

Lovely to hear your so pleased with the DNA Training lead! Thank you so much for your review and for supporting our small business.

Posted 2 years ago

“Purchased the 1.2m bunjee lead, great quality lead, the bunjee is tough, great all round service.”

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Posted 2 years ago

Wonderful to hear Deb! Thank you so much for your review and for supporting our small business.

Posted 2 years ago

“I always receive good, fast service from Mountain Dog but my latest order was dispatched within 20 minutes from ordering and arrived the next morning before lunch, despite not being dispatched until mid afternoon!! Absolutely amazing service (hats off to Royal Mail too) and top quality products.”

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Posted 2 years ago

So lovely to hear Amy, our hard working team aim to give the best service we can, its wonderful that Royal Mail did their bit so well too! Thank you so much for your kind words, its a real pleasure to pass them onto your team. Thank you so much for supporting our small business.

Posted 2 years ago

“Love this wee shop, great kit and a good deal.”

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Posted 2 years ago

We're delighted to hear you love our shop Hannah! Thank you so much for your lovely review!

Posted 2 years ago

“If there was an "excellent" option I would tick this without hesitation - 6 Star !! I have used Mountain Dog several times for my two - working cocker and a labradoodle - and have always been totally satisfied with their superb and speedy service. Their product range is top class and I highly recommend”

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Posted 2 years ago

Thank you Lynne for your lovely review! We're delighted to hear that you have had such a positive experience with us for your working cocker and labradoodle. We're thrilled to hear that if there was an "excellent" option you would tick this without hesitation - 6 Star! Thank you so much!

Posted 2 years ago

“Order came on time, love the colour ! Very pleased.”

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Posted 2 years ago

Thank you so much for your review Kim! We really appreciate your feedback and we're so glad to hear that you're happy with the order and you love the colour! :)

Posted 2 years ago

“The coat I bought for our giant Schnauzer was a different brand he usually wears so came up a little short in depth...Returned without any problems..”

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Posted 2 years ago

Good to hear our returns worked well for you, we aim to make this as straightforward and speedy as we can. Thank you so much for your positive words.

Posted 2 years ago

“Great dog gear, good discounts, no fuss website, good updates on order, item recieved very quickly despite the christmas holidays”

Mountain Dog 5 star review on 3rd January 2024

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Posted 2 years ago

Wonderful to hear Niki! Thank you so much for your lovely review and for sharing your lovely photos!

Posted 2 years ago

Mountain Dog is rated 4.9 based on 6,498 reviews