Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,562 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,562 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 300,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kong, Non-stop dogwear, K9 Sport Sack, ChuckIt! and more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 7th June 2026

2116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love this collar it’s the best one I’ve had for my large dog. Arrived quickly too. I will be buying more the rest of my gang.”

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Posted 5 years ago

Thank you for the review Sandie! The collar is looking great :)

Posted 5 years ago

“Great service - quick, efficient and high quality products. I really trust them!”

Mountain Dog 5 star review on 21st January 2021

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Posted 5 years ago

Thank you so much for the review Carol! I'm thrilled you'd put your trust in us as a business - it means so much to the whole team! :)

Posted 5 years ago

“Excellent service cream perfect”

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Posted 5 years ago

“Cheapest price I could find for excellent quality product. Arrived quickly, well packaged.”

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Posted 5 years ago

Thank you for your review Claire!

Posted 5 years ago

“Very good service. Item arrived earlier than expected.”

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Posted 5 years ago

Thanks for your review!

Posted 5 years ago

“Before settling on a 60cm coat we tried three sizes, Mountain Dog were helpful and without question refunded us promptly within 24hrs of returning the coats that were not the correct size.”

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Posted 5 years ago

Thanks for the review Nick! I'm so glad our returns process was nice and easy and you got your refund promptly!

Posted 5 years ago

“Very good service, and the product was in perfect condition.”

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Posted 5 years ago

Thank you for your review :) I'm so glad your item reached you in great condition!

Posted 5 years ago

“Good communication, fast delivery, reasonable prices, for great quality items, thankyou. Returning customer”

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Posted 5 years ago

Thank you for your review Kerry! Hopefully we'll be able to push your next order over into five stars :)

Posted 5 years ago

“We were always worried that are whippet Eddie would slip his collar so we looked around at the local pet supplies the harnesses we seen were very amateur so we looked online and found mountain dog the harness we bought of them the build quality is second to none there is no way he is getting out of it when on are walks gives me great confidence best purchase you could buy for your dog”

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Posted 5 years ago

Thank you for this review Gareth! I'm so pleased the Webmaster harness gives you some peace of mind for Eddie.

Posted 5 years ago

“Good range of products and good value too”

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Posted 5 years ago

Thank you for your review :) I'm so pleased our product range is enough for you!

Posted 5 years ago

“Very pleased fits well”

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Posted 5 years ago

“Very easy transaction with fast delivery. Product was exactly as described. Will be back!”

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Posted 5 years ago

Thank you for your review Dianne :) I'm so pleased our service hit the mark for you and can't wait to receive your next order!

Posted 5 years ago

“Light, small in your pocket and comfortable on your hand.”

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Posted 5 years ago

“The coat arrived very quickly but had to be returned as it was too big. However, I had no problem returning the coat for a replacement. I was informed when the returned coat had been received and the replacement was despatched very quickly and received within a couple of days. Can’t fault the service”

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Posted 5 years ago

Thank you for this review Angela! I'm so glad that you had such a good experience using our customer service team! :)

Posted 5 years ago

“Delighted with the coats I ordered. Seller kept me updated about delivery.”

Mountain Dog 5 star review on 18th January 2021

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Posted 5 years ago

Thank you for this review Lorraine! I love a spaniel, but seeing three matching spaniels just makes the day even better!

Posted 5 years ago

“Needed to order s as smaller size, which was handled perfectly by Mountain dog. Good job!”

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Posted 5 years ago

Thanks for the review Colin! I'm so glad our exchange process was nice and easy for you :)

Posted 5 years ago

“The Hurrta dog coats were of excellent quality and a reasonable price. The staff were very helpful in assisting with the sizes of the coats and the coats were posted out super quickly. Excellent service.”

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Posted 5 years ago

Thank you for the review Sarah! I'm so glad our Customer Service team were so helpful in getting you the right size :)

Posted 5 years ago

“Perfect fit for my dog 🐕 And quick delivery, Very impressed with service.”

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Posted 5 years ago

Thank you for the review Daiva!

Posted 5 years ago

“Website was easy to use and delivery was prompt - excellent service thank you.”

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Posted 5 years ago

Thank you for the review! :)

Posted 5 years ago

“Now Margo is fully grown, I ordered her a harness and a few different coats, which are working brilliantly”

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Posted 5 years ago

Margo looks absolutely gorgeous in her coats and harness! Very grown up and those colours look absolutely fantastic with her fur! Thank you for the review Lisa, and the photos are amazing!

Posted 5 years ago

Mountain Dog is rated 4.9 based on 6,562 reviews