Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,505 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,505 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 8th April 2026

2113

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Baffi’s harness is great! Much more sturdy than her previous one, and seems to fit her much better also!”

Mountain Dog 5 star review on 6th February 2022

Helpful Report

Posted 4 years ago

Hello Erin, That is a fantastic photo of your doggo indeed. Your doggo looks great in their new front range harness with pink being their colour. Thank you for your review, Mountain Dog Team.

Posted 4 years ago

“The downpour suit we bought for Candice our sprockerpoo is great in the rain mud she comes back home clean and dry.Other than her paws which are easy to wipe clean. We will always buy from mountain dog as customer service is very friendly affeciant and the products are quality .”

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Posted 4 years ago

That is fantastic news! We can't wait to see you again soon!

Posted 4 years ago

“Rosie and Flora are VERY happy with their new harnesses! Very strong and well made as well as a good range of colours. Mountain Dog gave excellent service.”

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Posted 4 years ago

Thank you for the fantastic photo of Rosie and Flora, Gordon, they look brilliant! We are so glad you are happy with the service and that we could assist you with getting the best fit for your furbabies. Now they are ready for any adventure. Mountain Dog Team.

Posted 4 years ago

“Excellent service and advice”

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Posted 4 years ago

Hello Jonathan, Thank you for the 5-star review, we are so pleased that we were able to help! Mountain Dog Team.

Posted 4 years ago

“Fits really well”

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Posted 4 years ago

What a fantastic photo of your doggo, we are thrilled that you got a good fit for the little one. The colour is fantastic, really suits your furbaby. We hope to see you shopping with us again soon, Mountain Dog Team.

Posted 4 years ago

“Great product easy on and off initial size wrong by me repalced within 2days👌”

Helpful Report

Posted 4 years ago

Fantastic to hear Gregg! We are glad that you got the best fit for your furbaby. We hope to see you shopping with us again soon.

Posted 4 years ago

“I ordered 2x Ruffwear Front range harnesses from Mountain Dog and received my purchases next day . I have two Westies and these harnesses are the best for them.”

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Posted 4 years ago

What fantastic photo's of your furbabies, Penelope! They are looking brilliant in their new Front Range Harness. We hope to see you again soon.

Posted 4 years ago

“user-friendly web site, good choice of items at competitive prices , item i purchased very good quality & arrived in a timely manner”

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Posted 4 years ago

Fantastic thank you so much for the review. We hope to see you again soon

Posted 4 years ago

“L/XL for a Golden Retriever fits well. Nice quality materials and colour as advertised. Less likely to be able to back out and escape the harness unlike some other. I would however prefer a stiffer format in the body straps as there is elasticated flex in this harness which means my dog is less reactive to pulling correction which for a strong dog is sometimes needed. Probably wouldn’t buy again for a large dog that tends to pull for this reason but would be happy to buy a gain for a well heeled dog.”

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Posted 4 years ago

Thank you for the honest review, we are glad to hear that you got a good fit for your pooch!

Posted 4 years ago

“Great customer service.”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“Disappointed that mountain dog customer services haven’t bothered to reply to my email. The product itself is excellent, but the size is not right for my dog. I wanted to return for a smaller size, but haven’t heard a thing. Shame really.”

Helpful Report

Posted 4 years ago

Hi Jack, I'm so sorry to hear you received no response. We did implement a new system at the beginning of the year, and it appears your email got lost in the switchover period. The Customer Service Team will reach out to you right away to get this resolved. We cannot apologise enough for this error, and if we can do anything else to rectify this, please do let us know. Many thanks, Mountain Dog Team

Posted 4 years ago

“Ordered a downpour suit for my miniature Wheaton dachshund and we ordered the wrong size fuss free exchange would highly recommend Mountain Dog quick efficient and helpful”

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Posted 4 years ago

Thank you Johannah for the review. So glad to hear that you got the perfect fit eventually!

Posted 4 years ago

“I am extremely pleased with all the service and products from Mountain Dog,thank you.”

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Posted 4 years ago

You are very welcome Barbara! Thank you for the lovely review!

Posted 4 years ago

“Very helpful and quick to reply when i had to return the same item for different sizes multi times. Handy that you can still use their return postage labels after the first return, and they will deduct it from your refund.”

Mountain Dog 4 star review on 5th February 2022

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Posted 4 years ago

What a fantastic photo! Thank you for the kind words, we hope to see you shopping with us again soon.

Posted 4 years ago

“Fantastic coat. Great fit and it doesn’t come off when she is running about. Perfect fit for my Cocker Spaniel”

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Posted 4 years ago

Hello Emma, Thank you for the lovely review, we hope to see you again soon :)

Posted 3 years ago

“The collar came really quickly and has stopped the chaffing on our dogs neck”

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Posted 4 years ago

Hello Annie, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Our 5 month old Golden Retriever loves his new Ruffwear harness. Brilliant service from Mountain Dog and at a lower price than elsewhere. We think he looks really smart.”

Mountain Dog 5 star review on 5th February 2022

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Posted 4 years ago

What fantastic photo's of your furbaby! Looking very proud indeed!

Posted 4 years ago

“Great service, quick delivery and excellent product”

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Posted 4 years ago

Hello Deb, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Brilliant service, I ordered a size too small, easy returns and fast replacement. Cannot fault their service at all.”

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Posted 4 years ago

Hello Anna, Thanks so much for sharing this fantastic photo of your pup! Seeing delighted dogs is one of the best parts of the job 😊

Posted 3 years ago

“fast service”

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Posted 4 years ago

Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

Mountain Dog is rated 4.9 based on 6,505 reviews