Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,505 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,505 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 8th April 2026

2113

Anonymous

Anonymous // 01/01/2019

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“Ruffwear Hi & Light - exactly as described - perfect minimalist design. Bought size M and a great fit on my Wiry Vizsla who has a 31” girth. Handy small pouch on top to stash poo bags etc. Trail running’s our thing and this harness allows easy breathing for the dog as all the harness pressure is on her chest - also if she pulls hard it’s comfortable for her.”

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Posted 4 years ago

Thank you for the review, we are so glad you like the harness. We hope we will see you shopping with us again soon.

Posted 4 years ago

“Mountain Dog has been helpful and responded quickly”

Mountain Dog 5 star review on 9th February 2022

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Posted 4 years ago

Your doggo does look fantastic in the bike carrier! What a fantastic photo! Looks ready to go!

Posted 4 years ago

“Quality item. Superb service. And easy transaction, especially as I had to exchange the harness.”

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Posted 4 years ago

Thank you Robert for the kind words! So glad you were happy with your order and the service you recieved.

Posted 4 years ago

“Returning customer Very good selection Only quality items sold Very quick posting”

Mountain Dog 5 star review on 8th February 2022

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Posted 4 years ago

Hi Andrew, Thanks for the review! And thank you for sharing the lovely picture of your pup😊 Many thanks, Mountain Dog Team

Posted 4 years ago

“I ordered dry cat biscuits from here, very well discounted”

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Posted 4 years ago

Hi Dawn, Thanks for the review! I hope your cat loved their treats 🐈 Many thanks, Mountain Dog Team

Posted 4 years ago

“sympathetic response when I had to return my dog's unused harness because he had had to be put down (although they still deducted an amount as per their T&C, which was a little disappointing)”

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Posted 4 years ago

So sorry to hear about your dog, they are such a big part of your family so we know the hole they leave. So pleased we could help create an exception on the return for you.

Posted 4 years ago

“Our nervous rescue dog was escaping out of her normal harness, but this one keeps her safe, secure and comfortable.”

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Posted 4 years ago

Hello Lee, that is brilliant to hear! Thank you for ordering with us!

Posted 4 years ago

“Excellent service, speedy delivery and well handled returns. Ordering a harness was great to order two sizes to ensure correct fit and to return the not needed one. Great quality harness too, with good fit and guide for measurements”

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Posted 4 years ago

Thank you so much for taking the time to leave us a review. Here at Mountain Dog, we aim to make your ordering process as efficient as possible, meaning we get happy customers and happy wagging tails! It is fantastic that you got the right fit for your pooch, they do look fantastic and the red looks awesome. We hope that we will see you shopping with us again soon. Mountain Dog Team.

Posted 4 years ago

“So impressed with Mountain Dog. Their customer service is fantastic and they have a great selection of products.”

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Posted 4 years ago

Thank you for the kind words, Jessica, We are so glad to hear that you had a positive experience with us here at Mountain Dog. We are very customer-driven so to hear you were impressed with our customer service team is brilliant. Our customer service team work hard to make sure that not only you're happy with your order, but that your furry best friend's tail keeps wagging! We hope that we see you and your furbaby shopping with us soon, Mountain Dog Team.

Posted 4 years ago

“Prompt delivery of orders”

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Posted 4 years ago

Thank you so much for the 5-star review! We hope to see you again soon.

Posted 4 years ago

“Fast delivery to highlands, really love the collar for my dog, she now has three colours. bought her a lead to match as the colourway was very pretty. Highly recommend as this brand make the equipment you can trust, well made and sturdy.”

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Posted 4 years ago

Awesome stuff Patricia, glad to hear you got a quick delivery. We look forward to you shopping with us again soon!

Posted 4 years ago

“The dog ramp is really good my standard poodle would not use the steps provided with the dog bath so bought the ramp which is a more gentle sloop so with a little persuasion and treats she now goes up the ramp willingly”

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Posted 4 years ago

Hello Shirley, That is fantastic to hear, we are so glad to hear that your doggo is managing well with their new ramp. So glad to hear that she is going up on her ramp willingly. Thank you for shopping with us, Mountain Dog team

Posted 4 years ago

“Good company, arrived quickly and well packaged.”

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Posted 4 years ago

Hello, So glad to hear that you were happy with our services. We do everything we can to make sure your parcels arrive quickly and safely. We are so glad to hear that you found this too! We hope you will shop with us again soon. Thank you, Mountain Dog Team.

Posted 4 years ago

“Fantastic customer service. Got the wrong size coat (my fault!) and the mountain dog team couldn’t have been more helpful when exchanging for the correct size.”

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Posted 4 years ago

Hello Laetitia, Thank you for taking the time to leave a review. So glad to hear that you got the best fit for your furry friend in the end. Here at Mountain Dog, as dog owners ourselves, we know just how difficult it can be to get a good fit the first time around. This is why we offer free exchanges! Our customer service team will be glad to hear they could help! We hope to see you shopping with us again soon! Mountain Dog Team.

Posted 4 years ago

“Excellent service from order to delivery, just what I have come to expect from Mountain Dog.”

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Posted 4 years ago

That is fantastic to hear! We hope to see you ordering from us again soon.

Posted 4 years ago

“Great service. And very quick delivery. Had a few items from here and will be buying again Recently purchased a Ruffwear harness for my strong lab who loves to run with me!”

Mountain Dog 5 star review on 7th February 2022

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Posted 4 years ago

Hello Clare, That is one fantastic photo of your furbaby, they look fantastic in their new Webmaster Harness. The colour suits your furbaby too. Now they are ready for all the running adventures you have planned! Thank you for taking the time to leave a review. Mountain Dog Team.

Posted 4 years ago

“My first purchase, was so easy, plenty of email confirmations afterwards, delivery was quick and easy and all at a great price.”

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Posted 4 years ago

Hello Michelle, Thank you for the review. We are so glad to hear that you were happy with the service. As a small company, we work hard to make sure that our customer's needs are met throughout your order process. When you place your order with us, we aim to get it picked, packed and ready for collection by 4 pm the same day. We work hard to make sure that you are involved in the process of your order and you know exactly what is happening and how to track your order for whatever reason. We are glad that your order was delivered efficiently and that you were happy with the prices. We hope to see you soon. Mountain Dog Team.

Posted 4 years ago

“Great company”

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Posted 4 years ago

Hello Virginia, Thank you so much for the lovely review and 5-star feedback. We are so glad that you had a good experience with us. We can't wait to see you shopping with us again in the future. Mountain Dog Team.

Posted 4 years ago

“Fantastic service! Good communication with Paul via the messenger on there website. The coat is brilliant quality and worth every penny. Will definitely use again and recommend to anyone!”

Mountain Dog 5 star review on 6th February 2022

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Posted 4 years ago

Hello Shane, So glad to hear that you are happy with the service you received. We are glad to hear that you got all the help you needed from Paul within our customer service team. We will be sure to pass this message on to him. So glad to hear that you like the product too, your dog looks great! They will be cosy and warm on their colder adventures. Thank you Mountain Dog Team.

Posted 4 years ago

“Fantastic price and quick delivery”

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Posted 4 years ago

Hello Gary, Thank you so much for the review. We aim to get your order out the same day that you place it. This means your order is picked, packed and ready for shipment at 4 pm. If your order comes in after 4 pm, we will pick, pack and get your order ready for shipment at 4 pm the next working day. We are glad to hear that you received a quick delivery and you were happy with your order. Mountain Dog Team.

Posted 4 years ago

Mountain Dog is rated 4.9 based on 6,505 reviews