Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,505 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,505 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 8th April 2026

2113

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality, I have bought a ruff wear collar and harness for my cocker spaniel. Next up I’ll be getting the Crag leash. Fantastic service and excellent delivery”

Mountain Dog 5 star review on 13th February 2022

Helpful Report

Posted 4 years ago

What a fantastic photo of your doggo!

Posted 4 years ago

“Excellent”

Helpful Report

Posted 4 years ago

What a fantastic photo of your pooch in the snow! Looking very cosy indeed.

Posted 4 years ago

“Excellent comfy for dog and human. Gives you the length of lead to give the dog freedom”

Helpful Report

Posted 4 years ago

Fantastic feedback Kim! Thank you so much!

Posted 4 years ago

“nice strong sturdy harness, keeps my dalmation in check.”

Helpful Report

Posted 4 years ago

Brilliant to hear, thanks Paul :)

Posted 4 years ago

“Beautiful looking jacket that I am sure would do the job… if only it fit my vizsla. I was surprised that my 22kg athletic dog was too small for the M and too big for the S! Bear in mind that according to the measurements I took from my dog, the M should have been a perfect fit. However it came up huge. I think they are more designed perhaps for chunkier dogs than vizslas or pointers or perhaps those with a big fur coat? These things said the team at mountain dog were really helpful and a refund was easy enough, really recommend this company. So to be clear my three stars are only as the sizing from ruffwear doesn’t seem right to me on this particular jacket. My dog fits perfectly in their size M harness so I’d expect the same of this jacket.”

Helpful Report

Posted 4 years ago

Hello Rosalind, Sorry to hear you couldn't get a good fit for your pooch. With Ruffwears sizing guide, it is 100% accurate, however, when you have dogs of all shapes and sizes even the most perfect measurement may not fit. We are glad to hear that you had excellent service with our customer service team! So glad got this resolved. Thank you for shopping with us we hope to see you again soon.

Posted 4 years ago

“Easy to use site with good check-out. Most importantly good delivery times.”

Helpful Report

Posted 4 years ago

Thank you for the review Karen, so pleased to hear that you got your parcels quickly and effiecently.

Posted 4 years ago

“MY DOG LOOKS VERY HANDSOME IN HIS HARNESS AND IT FITS VERY WELL VERY HAPPY”

Helpful Report

Posted 4 years ago

Glad to hear that Christine!

Posted 4 years ago

“The 2nd Ruffwear harness we’ve bought. Great, stylish and hardwearing. Arrived in good time. Quite expensive but worth it.”

Helpful Report

Posted 4 years ago

Hello Sue, Thank you for the review. We hope we will see you shopping with us again soon.

Posted 4 years ago

“Can’t say anything but excellent, trixie leads good grip say clean easy to wash. Delivery quick well wrapped”

Helpful Report

Posted 4 years ago

Fantastic, thank you for the awesome review.

Posted 4 years ago

“Quality product arrived very quickly!”

Helpful Report

Posted 4 years ago

Hello Kim, Thank you for the review. We hope to see you shopping with us again soon.

Posted 4 years ago

“Great service, good web site, good selection of kit.”

Helpful Report

Posted 4 years ago

Thank you for the review Gordon.

Posted 4 years ago

“Great quality coat, quick delivery!”

Mountain Dog 5 star review on 10th February 2022

Helpful Report

Posted 4 years ago

What fantastic photos Tess! Thank you so much for sharing them with us.

Posted 4 years ago

“I got the size wrong a couple of times but it's so easy and quick and free to swap for a new size. Mountain Dog is great and well for sure use again.”

Helpful Report

Posted 4 years ago

Thank you for the review David!

Posted 4 years ago

“Excellent service with an easy to use site and measurements guide. The harness is just what we wanted.”

Helpful Report

Posted 4 years ago

Fantastic, thank you for taking the time to leave us a review.

Posted 4 years ago

“Fantastic, first class service. Great Ruffwear slip lead in Teal for my lovely black lab called Teal. Thanks guys”

Helpful Report

Posted 4 years ago

Not a problem Shelagh, thank you for shopping with us.

Posted 4 years ago

“Excellent customer service! ordered a ruffwear harness had to send back for an exchange it was quick and easy with no problems, definitely order from here again”

Helpful Report

Posted 4 years ago

Awesome review Tracey, thank you so much!

Posted 4 years ago

“Great communication and help when I contacted them about the leg length and how to adjust it after purchase. Would buy from them again”

Helpful Report

Posted 4 years ago

What a fantastic coat! Your pooch looks brilliant!

Posted 4 years ago

“Great web site and service. Thought the coats were a little pricy but they kept my 2 frenchies super warm. My 2 guys hate the cold so did not enjoy there walks till now. I have recommended the coats to a twitter friend as well.”

Helpful Report

Posted 4 years ago

Thank you for the fantastic photo Angela!

Posted 4 years ago

“Great service in store and online, good choice of equipment with fast delivery.”

Mountain Dog 5 star review on 9th February 2022

Helpful Report

Posted 4 years ago

Thank you so much for the review and what a fantastic picture of your furbaby! Sounds like you have been to our store. Bring your pooch and come say hi! We hope to see you again soon!

Posted 4 years ago

“Just love my new front harness for my German Shorthaired Pointer.”

Helpful Report

Posted 4 years ago

What fantastic photos of your furbaby! Looks like they're having great fun!!

Posted 4 years ago

Mountain Dog is rated 4.9 based on 6,505 reviews