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Mountain Dog Reviews

4.9 Rating 6,219 Reviews
99 %
of reviewers recommend Mountain Dog
4.9
Based on 6,219 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Mountain Dog Reviews

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 15th July 2025
Howard T
Mountain Dog 5 star review on 15th July 2025
Howard T
Mountain Dog 5 star review on 14th July 2025
Angela L
Mountain Dog 5 star review on 14th July 2025
Siobhan H
Mountain Dog 5 star review on 5th July 2025
Carol O
Mountain Dog 5 star review on 3rd July 2025
Dona N
Mountain Dog 5 star review on 3rd July 2025
Dona N
1971
Anonymous
Anonymous  // 01/01/2019
Fast efficient service. Unfortunately, the Ruffwear collar purchased turned out to be the wrong choice.
Helpful Report
Posted 3 years ago
Hello Rodger, thank you for taking the time to leave us a review.
Posted 3 years ago
Really good service, coat is as described except the colour. I wanted the green one which you have on your website as blackberry. I thought it was an odd name as it was green not purple / blue.... I assumed that was bilberry as per your website. Turns out I got the blue one which I'd say is blackberry and the green bilberry. Hey ho turns out I like the blue an way so life's good. You need to change your pictures around und though. Other than that great service dog lives the coat and it fits really well.
Helpful Report
Posted 3 years ago
Hello Simon, Your doggo is looking very cosy and happy in the new coat! Sorry to hear about your confusion with the colours, we have checked the product listing and the colours variants are correct. Our colours are as follows; Beetroot as light pink colour, Bilberry as a blue and blackberry as black. We don't offer a green colour as mentioned within our Expedition Parka range. There is a Green coat is within the Extreme Warmer range which is referred to as Hedge. Thank you for leaving us a review, we hope to see you again soon.
Posted 3 years ago
Fits great. I had to rewaterproof it with Niki Wax. The zip has come undone from the neck end twice. Hoping I don't have to modify it with a press stud.
Helpful Report
Posted 3 years ago
Hello David, Thank you for leaving us a review, we are glad to hear that you got a good fit.
Posted 3 years ago
My dog seems comfortable in her Ruffwear Flagline Harness. The first one we tried didn’t fit so well but it was so easy to exchange it for the next size which is a good fit.
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Posted 3 years ago
Hello, What a fantastic photo of your doggo, they are ready to take on any adventure now. Mountain Dog Team.
Posted 3 years ago
The wrong sized harness was sent initially. I needed a replacement very quickly but found it difficult to find a contact phone number. When I was able to make contact advice was good and the replacement came quickly. No quibbles with the returning item.
Helpful Report
Posted 3 years ago
Hello Brigid, Sorry to hear you had trouble getting through to us on the phone. We will look into making our phone contact more visible. However, to let you know we have recently just opened up our live chat which you can access through the website. This line is open from 9 am - 4 pm Monday to Friday. Thank you for taking the time to leave us a review.
Posted 3 years ago
easy website to use, with good discounts
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Posted 3 years ago
Fantastic, thank you so much for the review!
Posted 3 years ago
Great coat not sure if it's not a bit to tight. Went with the size recommended. Might just have a bit of a weight problem
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Posted 3 years ago
Hello Margaret, Thank you for the review. We hope to see you shopping with us again soon.
Posted 3 years ago
nice strong sturdy harness, keeps my dalmation in check.
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Posted 3 years ago
Brilliant to hear, thanks Paul :)
Posted 3 years ago
Excellent service with an easy to use site and measurements guide. The harness is just what we wanted.
Helpful Report
Posted 3 years ago
Fantastic, thank you for taking the time to leave us a review.
Posted 3 years ago
sympathetic response when I had to return my dog's unused harness because he had had to be put down (although they still deducted an amount as per their T&C, which was a little disappointing)
Helpful Report
Posted 3 years ago
So sorry to hear about your dog, they are such a big part of your family so we know the hole they leave. So pleased we could help create an exception on the return for you.
Posted 3 years ago
Great product easy on and off initial size wrong by me repalced within 2days👌
Helpful Report
Posted 3 years ago
Fantastic to hear Gregg! We are glad that you got the best fit for your furbaby. We hope to see you shopping with us again soon.
Posted 3 years ago
L/XL for a Golden Retriever fits well. Nice quality materials and colour as advertised. Less likely to be able to back out and escape the harness unlike some other. I would however prefer a stiffer format in the body straps as there is elasticated flex in this harness which means my dog is less reactive to pulling correction which for a strong dog is sometimes needed. Probably wouldn’t buy again for a large dog that tends to pull for this reason but would be happy to buy a gain for a well heeled dog.
Helpful Report
Posted 3 years ago
Thank you for the honest review, we are glad to hear that you got a good fit for your pooch!
Posted 3 years ago
Very helpful and quick to reply when i had to return the same item for different sizes multi times. Handy that you can still use their return postage labels after the first return, and they will deduct it from your refund.
Mountain Dog 4 star review on 5th February 2022
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Posted 3 years ago
What a fantastic photo! Thank you for the kind words, we hope to see you shopping with us again soon.
Posted 3 years ago
Really nice harness that keeps my nervous rescue safe. She can't back out of it if she panicky and it's great on hikes! Only thing is the clips feel a little flimsy, but I'll see how they wear. Overall very happy!
Helpful Report
Posted 3 years ago
Hello Bryony, Thank you for taking the time to leave us a review. We are pleased to hear you have had a good experience with the product so far. The Switchback harness is a fantastic and you will find the quality with last a long time :)
Posted 2 years ago
Excellent customer service.
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Posted 3 years ago
Hello Morayo, Thank you for the review, we hope to see you again in the future.
Posted 2 years ago
After a few adjustments the harness fits well on our flat coated retriever/Labrador cross. Its tricky to put on over her collar so I’ve been removing it. This means I need to keep the harness on when she’s off the lead. I’m a little concerned about doing this as she’s an adventurer, going off into the undergrowth, jumping over stuff and into any available water. So there’s a risk she could get caught up. She also rolls in unspeakables! We’ll have to see how that goes. But generally much better than her previous harness.
Helpful Report
Posted 3 years ago
Hello J, So glad to hear you are happy with your order. We completely understand the concern's you have in regards to the durability of your furry friends new Front Range Harness. Let me first reassure you that the Front Range Harnesses are durable and robust. It is designed to be used as an everyday harness meaning it can withstand the adventures you and your best friend takes. Like every harness, there is that chance that they could get tangled, however, this isn't something that we have seen happen before nor is it something that is commonly seen amongst our customers. Our Front Range Harness offers that extra security and close fit with its 4 points of adjustment, meaning a closer fit to the body. The Front Range Harness can be worn in water and puddles, however, the harness is not waterproof and will get wet. You can treat the harness with waterproof spray the same way you would if you had a waterproof coat or shoes. Rest assured your doggo can roll around in as many unspeakable things whilst on adventures because the harness can be hand washed with a mild detergent. We recommend that when you do wash the harness, it is left to air-dry. Thank you for your review, we hope this helps with your concerns. We hope to see you shopping with us again soon. Mountain Dog Team.
Posted 3 years ago
Dog loves it and it's still intact despite some heavy chewing
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Posted 3 years ago
That's fantastic, thank you for the review!
Posted 3 years ago
speedy delivery
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Posted 3 years ago
Hello Hannah, Fantastic to hear. Thank you for the review.
Posted 3 years ago
Great service and product, but a clip for the over-the-head part would be helpful. Our Pointer has a narrow neck and so the front part is fairly small and difficult to get her head through unless we loosen it every time.
Helpful Report
Posted 3 years ago
Hello N, Thank you for taking the time to leave a review. We will mention this to Ruffwear, they may make adjustments when they are doing their redesigns. Thank you, and we hope to see you shopping with us again soon.
Posted 3 years ago
Good delivery
Helpful Report
Posted 3 years ago
Thank you Lisa!
Posted 3 years ago
Mountain Dog is rated 4.9 based on 6,219 reviews