Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,498 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,498 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 14th March 2026

2111

Anonymous

Anonymous // 01/01/2019

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“Great service and available stock”

Helpful Report

Posted 3 years ago

Hello Francis, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Can’t complain - quick delivery and an accurate size guide”

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Posted 3 years ago

Hello Samantha, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“This coat was exactly as described. I have other coats for my dog in size Medium and this one true to size. It fits perfectly under the Ruffwear float coat and in the same colours too very smart and coordinated.”

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Posted 3 years ago

We’re so glad to hear this worked out for you! If there’s ever anything else we can help with, please do let us know! We’re here to help 😊 Best wishes, Mountain Dog Team

Posted 3 years ago

“Still waiting for replacement so will review once that arrives”

Helpful Report

Posted 3 years ago

Thank you, Jayne for the review! if there is anything we can help you with, feel free to contact us on our customer service line between 9am and 4pm. You can reach us on our live chat or alternatively, drop us an email at Bark@mountaindog.uk. Best Wishes, Mountain Dog

Posted 3 years ago

“Easy website to use. Excellent customer service. Fast delivery”

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Posted 3 years ago

Hello Caroline Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

“Great, functional products and the customer service is always good. Thank you!”

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Posted 3 years ago

Hello Emma, Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

“Mountain Dog always get it right. The items I have ordered have always been delivered very quickly.”

Mountain Dog 5 star review on 7th August 2022

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Posted 3 years ago

Hello Chris, Thanks so much for sharing this fantastic photo of your pup! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Good turnaround on delivery. Our lab is very much enjoying her new harness as she progresses her puppy training.”

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Posted 3 years ago

Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Bought a kibble carrier from Mountain Dog. Good product. Easy to navigate and order. Well priced. Good communication and delivery process. Would certainly use again.”

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Posted 3 years ago

Hello David, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Great product, excellent communication and delivery time”

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Posted 3 years ago

Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Fantastic service and products, great recommendation from Max Out In The Lake District!”

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Posted 3 years ago

Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Service and delivery/packaging is great!”

Helpful Report

Posted 3 years ago

Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. If there is anything we can help you with, feel free to contact us on our customer service line between 9am and 4pm. You can reach us on our live chat or alternatively, drop us an email at Bark@mountaindog.uk. We hope to see you again soon!

Posted 3 years ago

“Always competitively priced, a wide range of choice suiting all different breeds. Orders dispatched and received promptly.”

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Posted 3 years ago

Hello Nicola, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Backpack came really quickly and the product quality is amazing. They really thought of everything with these dog backpacks!”

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Posted 3 years ago

Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“I always buy this product though it can pull to the side .. he looks smart in red The only issue I had with the first one is it ripped at the front buckle where the lead attached”

Mountain Dog 4 star review on 7th August 2022

Helpful Report

Posted 3 years ago

Thanks so much for taking the time to leave a review! I’m glad to hear your general experience with us has been positive. We take all feedback on-board, and will be sure to keep this in mind going forwards. The Front Loop is recommended to be used as a secondary attachment point of attachment. This works best with a double ended leash. Hope this helps :)

Posted 3 years ago

“This hands free lead has transformed my dog walking, I no longer suffer from elbow pains, I can manage the clicker and rewards more easily and my 11 month old Labradoodle’s loose lead training is progressing nicely! Delivery was really quick too.”

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Posted 3 years ago

Hello Mary, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Great service and great product. Love the way it feels and doesn't slip”

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Posted 3 years ago

Thank you so much for the review, Jayne, We hope to see you again in the future :)

Posted 3 years ago

“Great site, quality products available and often good offeres”

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Posted 3 years ago

Hello Hilary, Thank you so much for the 5* review! We hope to see you again in the future 😊

Posted 3 years ago

“Popped into the store in Ashington whilst we were visiting our ‘puppy-to-be’. Really friendly and helpful staff, great & honest advice re options for a very young pup but bearing in mind how quickly she would grow. Have since ordered online too - really quick delivery & very competitively priced. Had to return one item as bought the wrong colour and refund was quick & simple. Will definitely use them for all our puppy needs as she grows!”

Helpful Report

Posted 3 years ago

Hello Kate, Thank you for popping in to see us! We are so pleased to hear that you have got everything you need to welcome home your little furry friend :)

Posted 3 years ago

“Great company, items are good quality and price, and arrive very quickly.”

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Posted 3 years ago

What a fantastic video of your little friend! Your pup will definitely be cooler in the summer weather!

Posted 3 years ago

Mountain Dog is rated 4.9 based on 6,498 reviews