Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,498 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,498 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 14th March 2026

2111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the Non-stop Dogwear - Glacier Jacket Wool v2.0, great quality and super fast delivery. My springy springer spaniel is going to be warm and cosy on his walks this winter. Thank you Mountain Dog”

Helpful Report

Posted 2 years ago

Thank you so much for your lovely review Nicola, so pleased your springy springer will be warm and cosy on his walks this winter. Enjoy your new gear!

Posted 2 years ago

“My go to place for dog kit! Excellent products and service!”

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Posted 2 years ago

Wonderful to hear Caroline! Thank you so much for supporting our small business.

Posted 2 years ago

“Fast delivery. Price-competitive. Excellent customer service. I needed a harness for my dog recuperating from spinal surgery. Unfortunately, my chosen design didn't fit him properly for the job required. Mountain Dog was quick to respond to my request for a refund...made return easy....and refund was prompt. Won't hesitate to investigate an alternative with Mountain Dog just as soon as I receive my vet's recommendation as to preferred style of product.”

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Posted 2 years ago

Thank you so much for your lovely review Sarah. Being dog owners ourselves we fully understand how important it is to find the best fitting harness for our dogs comfort and our own piece of mind. Our team are always more than happy to help and we look forward to seeing you again online soon.

Posted 2 years ago

“What an excellent strong dog lead just exactly what I require for my long beach walks on North Uist- there are often cows or sheep on the beach so this long lead will keep my Labrador in check - thank you 👍”

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Posted 2 years ago

Lovely to hear the DNA Long line works so well for you and your Labrador. Thank you so much for your review and for supporting our small business.

Posted 2 years ago

“Well constructed harness and lead. Great fit and able to adjust easily. Front harness reduced pulling. Not only looks great but easier to walker my pooch too. Would recommend.”

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Posted 2 years ago

Lovely to hear your pleased with the Front Range Harness and lead Sharon. Thank you so much for your review and for choosing Mountain Dog.

Posted 2 years ago

“Great quality products and fast delivery very pleased and have made a second purchase.”

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Posted 2 years ago

Great to hear Jo! Thank you so much, lovely to hear you're so pleased!

Posted 2 years ago

“Great coat! Looks super smart, easy to put on and comfy for our dog. Easy to wipe down – all in all great product and great value!”

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Posted 2 years ago

So pleased the Fjord Jacket works so well for you and your dog Abi. Thank you so much for your review and for choosing Mountain Dog.

Posted 2 years ago

“Amazing as always! Wouldn't order from anyone else. In a big wold.....still a personal service.”

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Posted 2 years ago

Thank you so much Jayne! We really appreciate your lovely words, its a pleasure to pass these onto our hard working team. Thank you for being a loyal customer and for supporting our small business.

Posted 2 years ago

“Quick delivery. Good packaging. Great, competitive price for the product.”

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Posted 2 years ago

Thank you so much for your lovely review Deborah. Enjoy your new gear!

Posted 2 years ago

“Great range to choose from, got a lovely harness and coat which was delivered quickly”

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Posted 2 years ago

Lovely to hear your pleased with the Front Range Harness and Fjord coat Christy. Thank you so much for your review and for choosing Mountain Dog.

Posted 2 years ago

“Fantastic service, delivery was quick and good quality items”

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Posted 2 years ago

Thank you so much for your lovely review Deya. Enjoy your new gear!

Posted 2 years ago

“Speedy and helpful service. Excellent prices. Will definitely use again.”

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Posted 2 years ago

Lovely to hear, our hard working team aim to give the best experience we can. Thank you so much for your kind words and for supporting our small business!

Posted 2 years ago

“Bought dog grippy socks but had to return as I had ordered the wrong size. Needed to contact the store about returns policy and received prompt, friendly & helpful reply despite it being the weekend and out of the normal hours. Gave me confidence in the company and my return was subsequently processed with no problems.”

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Posted 2 years ago

So pleased our team could help Sarah. Thank you so much for your lovely review and for supporting our small business.

Posted 2 years ago

“Jacket fits Jackson like a glove and arrived quite quickly. Looks great too. Going up North Doon to test it out up a few hills next month.”

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Posted 2 years ago

Wonderful David! We hope you and Jackson have some great adventures with the Glacier Jacket. Thank you so much for your review!

Posted 2 years ago

“We have now ordered on at least three separate occasions. Frequently find items we can’t find anywhere else. Easy and helpful. We hope to come back for more hiking items once our newly adopted dog has settled.”

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Posted 2 years ago

Wonderful to hear! Thank you so much for your review and for choosing Mountain Dog. We look forward to seeing you again online soon.

Posted 2 years ago

“The quality of the products justifies the price. Beautifully made, easy to put on, and thoughtful design. Well done. Everyone has been admiring my Daxijack’s attire in this miserable wet weather!”

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Posted 2 years ago

Thank you so much for your lovely review Jane. Wonderful to hear the Fjord Jacket is working so well for you and your Daxijack!

Posted 2 years ago

“Great service I had ordered an item that was too small but it was quickly exchanged to the right size within a couple of days”

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Posted 2 years ago

So pleased our exchange service worked well for you Sally. Thank you so much for your kind words and for choosing Mountain Dog.

Posted 2 years ago

“Very quick delivery, well packaged. Watched video on how to place dog in the k9 carrier, and it was painless for us and our pup. Thankyou for excellent service.”

Mountain Dog 5 star review on 14th November 2023

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Posted 2 years ago

Wonderful to hear Vanessa, so pleased the video helped with your K9 sports Sack too! Thank you so much for your lovely review and for sharing your photo.

Posted 2 years ago

“Quick delivery and well packaged. This is my second purchase from Mountain Dog and is now my go-to website for equipment for my dog.”

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Posted 2 years ago

Lovely to hear, thank you so much for choosing and supporting our small business. We look forward to seeing you online again soon.

Posted 2 years ago

“The order arrived on time and we are delighted with it”

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Posted 2 years ago

Wonderful to hear Keith, so pleased your delighted with the Mudventure coat! Thank you so much for your review and for choosing Mountain Dog.

Posted 2 years ago

Mountain Dog is rated 4.9 based on 6,498 reviews