Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,498 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,498 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 14th March 2026

2111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always great service, products, and best prices”

Helpful Report

Posted 2 years ago

Wonderful Lesley, thank you so much for your kind words!

Posted 2 years ago

“Items promptly dispatched and received in good condition.as advertised.”

Helpful Report

Posted 2 years ago

Thank you so much for your kind words Adrian, so pleased everything worked well for you.

Posted 2 years ago

“I have only used this site once, so far, but my experience was positive. I needed a good quality safety harness for my greyhound at the best possible price, Mountain Dog came up trumps. I easily found what I wanted, ordering was easy and the delivery was fast. I was favourably impressed by the service and would happily use the site again in the future.”

Helpful Report

Posted 2 years ago

Lovely to hear Dawn. Thank you so much for your review and for choosing Mountain Dog.

Posted 2 years ago

“Great website Product was of high quality Speedy delivery Will definitely be ordering from mountain dog again”

Mountain Dog 5 star review on 2nd December 2023

Helpful Report

Posted 2 years ago

Lovely to hear Mark, thank you so much for your review and for sharing your wonderful photo!

Posted 2 years ago

“What a great purchase. Used it for the first time yesterday and walked around London with our 15-year old toy poodle (approx 5 KG) for over two hours and found the bag to be really comfortable and supportive for my back and shoulders. He was very happy in the compartment as well and it kept him nice and warm. The rucksack was easy to open to let him out once we stopped for food and toilet time. Overall a 5-star buy so really pleased and now looking forwards to our next adventure with him.”

Helpful Report

Posted 2 years ago

Thank you so much for your lovely review and for sharing your lovely photo. So pleased the G-Train works so well for you and your Toy Poodle David.

Posted 2 years ago

“Amazing customer support, I got so much advice and time when looking for a coat for my dog in store. Ordered from the website after discovering the walk-in shop had closed and delivery was fast and secure. I'm over the moon with the items I purchased, they are of excellent quality. I will continue to buy from Mountain Dog time and time again.”

Helpful Report

Posted 2 years ago

So pleased our dedicated team could help Laura. Thank you so much for your review and for your support. We look forward to seeing you again online soon.

Posted 2 years ago

“Great service and easy to return or exchange items ....ideal so we could get the right size. Highly recommended!”

Mountain Dog 5 star review on 1st December 2023

Helpful Report

Posted 2 years ago

Thank you so much for your kind review and for sharing your lovely photos James.

Posted 2 years ago

“Very happy with service, good communication regarding order, great items ar good prices.”

Helpful Report

Posted 2 years ago

Always lovely to hear Ailsa. Thank you so much for your review and for choosing Mountain Dog.

Posted 2 years ago

“I ordered some dog socks for my greyhound. They arrived promptly and well packaged. Unfortunately I had to return them as they didn't fit - not Mountain Dogs fault just that greyhounds have difficult shaped feet and long nails! such a shame as the socks were lovely, nice colours and well made. I had no difficulty returning them and their website is easy to use. Will use them again for other doggy products.”

Helpful Report

Posted 2 years ago

So pleased our returns worked well for you. Thank you for review, we look forward to seeing you again online soon.

Posted 2 years ago

“Amazing in every way. Would definitely recommend!!”

Helpful Report

Posted 2 years ago

Thank you so much Maxine!

Posted 2 years ago

“Nicely made strong dog collar looks good and easy to adjust”

Helpful Report

Posted 2 years ago

Great to hear your pleased with the Dog Copenhagen Collar. Thank you so much for your review and for choosing Mountain Dog.

Posted 2 years ago

“Good product delivered quickly and as promised.”

Helpful Report

Posted 2 years ago

Wonderful William! Thank you so much for your kind words and for choosing Mountain Dog.

Posted 2 years ago

“Very competitive price wise informative re purchase and notifications. Will be back”

Helpful Report

Posted 2 years ago

Great to hear Joanne! Thank you so much for your review and for choosing Mountain Dog.

Posted 2 years ago

“Non-stop dog wear Rock harness long size small,for our 2 Tibetan terriers. Mountain dog were excellent in communication, price,and delivery.Had it not been for the telephone conversation with mountain dog,I would have sent only for the other product, We initially ordered both ex.small and small in this product and same sizes in other product. All products delivered were excellent,but went for the Rock as it just suited our need. Top marks to Mdog.”

Helpful Report

Posted 2 years ago

So pleased our team could help find your Tibetan terriers the most suitable harness for them. This is wonderful feed back for your small hard working team, its a real pleasure to pass your kind words onto them. Thank you so much Stephen!

Posted 2 years ago

“Simple to order and arrived quickly, well packed. Very pleased with the products ordered”

Helpful Report

Posted 2 years ago

Aways great to hear Theresa! Thank you so much for your review and for choosing Mountain Dog.

Posted 2 years ago

“Very professional.”

Helpful Report

Posted 2 years ago

Wonderful to hear! Thank you so much for your review and for supporting our small business.

Posted 2 years ago

“Very pleased with ease of ordering and prompt delivery. Good advice given in ordering correct size of harness.”

Helpful Report

Posted 2 years ago

Wonderful to hear our team could help with your harness Ann. Thank you so much for your lovely review.

Posted 2 years ago

“Good selection, good price and fast delivery. I was most impressed with the customer service I received when I made a mistake with the size of item I ordered. They were quick in resolving for me and it didn’t hold up my order.”

Helpful Report

Posted 2 years ago

So pleased our team could help Dave, it's a pleasure to pass your kind words on to our hard working team.

Posted 2 years ago

“Always great prices, excellent quality, fast delivery”

Helpful Report

Posted 2 years ago

Always lovely to hear Cheryl, thank you so much for your lovely words!

Posted 2 years ago

“Returned Bought to replace one given to me by neighbour. Neighbour didn't want it so returning toy. It's a great toy for occupying my 7 month puppy crated after an accident.”

Helpful Report

Posted 2 years ago

Thank you so much for your positive review Sue

Posted 2 years ago

Mountain Dog is rated 4.9 based on 6,498 reviews