Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,562 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,562 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 300,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kong, Non-stop dogwear, K9 Sport Sack, ChuckIt! and more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 7th June 2026

2116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a ruffwear cloud chaser coat and front range collar and leash at the turn of the year for our Cockapoo Monty. All arrived quickly. The leash developed a problem which we reported to mountain dog who were helpful and sent a form to claim on the warranty. Whilst ruffwear were slow to respond Mountain DoD sent us a replacement from their own stock when we e-mailed to chase. Couldn’t ask for better service than that. Thank you.”

Helpful Report

Posted 5 years ago

Thank you for your review Neal! I'm sorry to hear you had issues with your new Ruffwear leash, though I'm thrilled you're happy with our response to the issue! I hope you experience many happy adventures with Monty and his Ruffwear kit :)

Posted 5 years ago

“Great service from the online shop. Absolutely loving the Hurtta coat, so many compliments and grateful for the reduction in mud!”

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Posted 5 years ago

Thanks so much for your review Caroline! I'm so pleased that your pooch's new Hurtta Downpour Suit is causing a fuss and is helping keep everything clean! :)

Posted 5 years ago

“I always order from mountain dog. Their Customer service is excellent especially in these times when it’s important to be nice.”

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Posted 5 years ago

Thanks for your kind review Sharon! We try our best to always be kind and it's great when customers return the sentiment :)

Posted 5 years ago

“I received extremely helpful service ~ the item I wanted was out of stock. This item was chosen after several very helpful consultations re choosing the right size. We now have the waterproof jacket for our dog and it works a treat, fits well, seems very durable and helpfully avoids extra baths during this very muddy winter. Thank you so much Mountain Dog.”

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Posted 5 years ago

Thank you for the review Gilly - I'm so glad we managed to help you get the right fit in the Hurtta Downpour Suit!

Posted 5 years ago

“Great service fast delivery”

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Posted 5 years ago

Thanks for the review Nicky :)

Posted 5 years ago

“Great quality! We previously order few cheaper ones until our 7 months puppy will grown but has to return every single one so we decide to invest in Hurtta brand as it was recommended to us by friend and it’s great quality, it’s a butt to big for her now but I know it will last long”

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Posted 5 years ago

Thanks for your review Anna! :)

Posted 5 years ago

“Fast delivery. Website was easy to find my way around. Products are made out of good strong materials, really happy with what ive bought and so is the dog!”

Mountain Dog 5 star review on 19th February 2021

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Posted 5 years ago

Hi Sarah, thank you for your review! I'm glad our website was easy to use and you had no issues placing your order. :)

Posted 5 years ago

“Good quality”

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Posted 5 years ago

Thanks for your review :)

Posted 5 years ago

“Great website, great range of products, fast delivery, and best of all - great customer service!”

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Posted 5 years ago

Thanks for your review! I'm so glad you like our range of products :)

Posted 5 years ago

“Quick delivery, easy to order, my pooch loves her new harness”

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Posted 5 years ago

Thanks for your review :)

Posted 5 years ago

“My second harness from Mountain Dog very happy with the prompt service and information regarding the progress of my order. The dogs are very happy too!”

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Posted 5 years ago

Thanks for your review Pam - I'm pleased you've been so happy with our service you've returned :)

Posted 5 years ago

“I’ve purchased twice now from mountain dog and I’m very happy with the service. No complaints here.”

Mountain Dog 5 star review on 18th February 2021

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Posted 5 years ago

Thanks for your review Euan! I'm so glad you've been so impressed with our service you're already a returning customer - we can't wait to see you a third time in the future :)

Posted 5 years ago

“GOOD VALUE FOR MONEY , QUICK DELIVERY , HIGHLY RECOMMEND " MUSHER'S SECRET FOR DOGS PAWS WHEN IT IS SNOWY OR ICY .”

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Posted 5 years ago

Thanks for your review Erica :)

Posted 5 years ago

“Excellent, good quality boots, which arrived on time.”

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Posted 5 years ago

Thanks for your review :)

Posted 5 years ago

“Really fast service and stunning product, at a really affordable price for its quality”

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Posted 5 years ago

Thank you for your review Lucy :)

Posted 5 years ago

“Brilliant fast delivery,excellent service”

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Posted 5 years ago

Thank you for your review! :)

Posted 5 years ago

“Very prompt delivery. Well packaged. Everything was as expected. Thank you”

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Posted 5 years ago

Thanks for your review Gina! :)

Posted 5 years ago

“Good website and swift delivery”

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Posted 5 years ago

Thank you for your review Jack :)

Posted 5 years ago

“Great service and very fast delivery.”

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Posted 5 years ago

Thank you for the review Martin! :)

Posted 5 years ago

“This product is really good as my springer spaniel pulls hard on his lead and the collar helps stop him without being Evasive.”

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Posted 5 years ago

Thanks for your review D! :)

Posted 5 years ago

Mountain Dog is rated 4.9 based on 6,562 reviews