Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,562 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,562 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 300,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kong, Non-stop dogwear, K9 Sport Sack, ChuckIt! and more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 7th June 2026

2116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you Mountain dog ‘Musher’s secrete’ paw protection arrived for Rosie just in time ...in readiness for the freezing rain. Great service, and a great product...highly recommended”

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Posted 5 years ago

Thank you for your review Jane :)

Posted 5 years ago

“Quick efficient delivery”

Mountain Dog 5 star review on 22nd February 2021

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Posted 5 years ago

Thank you for your review Peter - that is one cute puppy!

Posted 5 years ago

“Mountain Dog as a business could not be better, professional, enthusiastic, cheerful and super helpful. Cannot praise them highly enough. Fantastic small business who deserve our support.”

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Posted 5 years ago

Thank you so much for this kind review Gary! It feels incredible to receive praise like this - we all appreciate it! :)

Posted 5 years ago

“Excellent all round. Through my own fault, I ordered the wrong size and Mountain Dog were happy to exchange with no questions asked. Both delivery and exchange took place at good speed, and I am very happy with the new collar.”

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Posted 5 years ago

Thank you for your review - I'm glad we could help you get the right size and fit for your dog's new collar :)

Posted 5 years ago

“A Hungarian Vizsla is not the easiest dog to fit outdoor ware to and despite avid reading of the Hurtta website, it took 2 attempts to get the sizing right- Hurtta recommends the 60 or 55, but 50 was the better fit for Ruby’s new Monsoon jacket. The Mountain Dog ordering and return system worked extremely well and quickly - a pleasure to do business with - thank-you!”

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Posted 5 years ago

Thank you for your review Peter :) I'm glad we could help get Ruby into the right size coat!

Posted 5 years ago

“Ideal coat for our little adventurer, lots of positive comments when we are out walking too. Keeps her dry without restricting her running. Highly recommend. Wonderful service and quick delivery to boot.”

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Posted 5 years ago

Thank you for this review Katie :)

Posted 5 years ago

“I am always 100% happy with these products, from mountain dog. The quality and service is second to none. All pet accessories are very well made, tough wearing. I'd definitely recommend their store.”

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Posted 5 years ago

Thank you for your review Jean - it's great that you're so happy to recommend us, as a small business it's huge! :)

Posted 5 years ago

“I found Mountain Dog very helpful & knowledgable, always happy to answer any questions. My new go to shop for dog gear 😃”

Mountain Dog 5 star review on 21st February 2021

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Posted 5 years ago

Thank you for your review Tony! It's great to hear you think we're so helpful, and it's even better that we're now your number 1 shop for dog gear! Can't wait to see you again soon :)

Posted 5 years ago

“Mountain Dog offer quick and efficiently service. Are great at sending quick responses. I've got harnesses from them now. I bought the second so one can be washed and dried given all the mud. The prices are competitive and the delivery swift. I emailed with a separate question and they were extremely helpful. Very happy customer.”

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Posted 5 years ago

Hi Nicky, thanks for your review! Your pup looks fantastic in their new Flagline Harness, and it's such a great idea to have a spare for those days where the harness needs a wash!

Posted 5 years ago

“Product superb and excellent service Highly recommended”

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Posted 5 years ago

Thanks for your review Harry! :)

Posted 5 years ago

“Very happy with the fast and efficient process”

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Posted 5 years ago

Thanks for the review Alessandro! I'm happy to hear you've been so pleased with our service :)

Posted 5 years ago

“Really pleased - much happier dog, more comfortable than previous harness and easier to put on over head. Control better too - suddenly more responsive !!”

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Posted 5 years ago

Thank you for the review Emlyn! I'm so pleased to hear your pooch has had such a mood change thanks to their new harness :)

Posted 5 years ago

“Once again highly delighted with my purchase. This is my second harness in seven years so very durable. Will highly recommend this harness colour brilliant.”

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Posted 5 years ago

Thanks for your review Linda :)

Posted 5 years ago

“Absolutely love this collar. It is really well padded so comfortable and it’s hard wearing. I would really like this in a plain tan collar too ☺️”

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Posted 5 years ago

Thank you for the review Karen! :)

Posted 5 years ago

“Fantastic shop! Great selection of items and fast delivery. I had a problem with an item in my order and customer service was exceptional! Would recommend to anyone and will definitely buy from Mountain dog again”

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Posted 5 years ago

Hi Francesca, thanks for your review! I'm so glad our massive range gave you plenty of choice and that delivery was nice and speedy :)

Posted 5 years ago

“The M size fits like a glove and my 9 month old Dalmatian had no issues wearing his new coat as it is light and does not inhibit his movement. The adjustable straps ensure his coat will continue to fit up until he is fully grown. The quality is excellent.”

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Posted 5 years ago

Hi Marie - thanks so much for your review! I'm so glad you got the perfect fit for you Dalmatian, and that he has no problems wearing the coat when he's out and about :)

Posted 5 years ago

“Fantastic service will definitely be using this company again.”

Mountain Dog 5 star review on 20th February 2021

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Posted 5 years ago

Thank you for your review K! I'm so glad you had such a good experience with us :)

Posted 5 years ago

“Great service quick delivery and very satisfied with the quality of harness. Love the orange colour walks much better with it on.”

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Posted 5 years ago

Thanks for your review Christine :)

Posted 5 years ago

“I have now ordered 3 items which all came very quickly and very pleased with all 3 items excellent company to deal with”

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Posted 5 years ago

Thanks for your review Andy! I'm thrilled you're a returning customer, and we can't wait to receive a fourth order in the future :)

Posted 5 years ago

“Does what it says on the tin. Online advice was timely and accurate too, thanks.”

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Posted 5 years ago

Thanks for your review Caroline! :)

Posted 5 years ago

Mountain Dog is rated 4.9 based on 6,562 reviews