Name: EYG Home Improvements
Address: E Y G Window Centres, Wiltshire Road, Hull, Hull, EYG Home Improvements
Rating: 4.53

“We invited your company into our home to quote for a garden room. Your sales rep attended and measured up. He assured us he would provide a quote for the room within 3 days. No contact. I spoke to your reception who said the rep had left the office but he would email. There has been no contact. Shocking service. Very disappointed having previously been EYG customer”

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Posted 3 years ago

I am terribly sorry, this is absolutely not the level of service we expect from our sales staff. I have private messaged you for more details so that we can investigate. If you would still like to pursue your quote I can ask the sales manager to get in touch but understand if this is no longer the case. Once again, we apologise for this shortfall in service. Best wishes, Lisa

Posted 3 years ago

“John G, Aidan & Raz have done a fantastic job on the building work and fitment of our Bi-folds we have had fitted. Friendly guys and talked through the work they had done each day. Left the house clean and tidy and would highly recommend EYG as a company, second time we have used and will definitely use again in the future.”

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Posted 3 years ago

Thank you for the fantastic review Mike, we appreciate you taking the time to write this and we are delighted you were so happy with our standard of workmanship. Best wishes, Lisa

Posted 3 years ago

“From start to finish EYG service has been first class from the quote to the survey to fitting all aspects have been to the highest standard. The fitting team where on time, explained what was going to happen and their attention to detail was outstanding , I would highly recommend EYG to anyone”

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Posted 3 years ago

Thank you Mr Flake for this fantastic review, we are really pleased to hear you were happy with our service. Best wishes, Lisa

Posted 3 years ago

“My son had a quote for replacement windows but when he agreed a short while after getting the quote he was told the guy who gave the quote had been sacked for quoting too low a price and then said would be an additional two grand! The original quote was on par with a similar company! I thought a quote was a legally binding agreement on price! Shame on you!”

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Posted 3 years ago

Hello Dawn, I have looked into this for you, and you are right in that we had a sales representative who no longer works with us as he didn't meet our high standards in terms of knowledge of products and pricing and had made some mistakes which is not the level of service we expect and require from our staff. In terms of being legally-binding, in our Terms and Conditions, contracts are legally binding from the point of having been surveyed. As this had not been surveyed, this was not yet legally-binding. I am sorry your son had an unfortunate experience, but this should not happen again. Best wishes, Lisa

Posted 3 years ago

“No matter who you spoke with at EYG they were all very knowledgable and had great customer service, and took time to listen and help. The two gents who came to install the new windows and doors were very customer service orientated nothing was ever too much trouble and they treat me and my property with respect, you wouldnt have know work men had been in - that is how clean and tidy they were. The windows and doors are fab, i cannot praise EYG high enough. Start to finish the service has been outstanding. 100% recommend and very good prices too. I cannot thank EYG enough.”

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Posted 3 years ago

Thank you for this wonderful review Mr Oakes, we are thrilled you were so happy with the products and the service you received from us. Best wishes, Lisa

Posted 3 years ago

“Very happy with our new windows. Paul and Julian, our fitters did a good job.”

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Posted 3 years ago

Thank you very much for the positive review Janet, we are thrilled you were happy with our service and workmanship. Bets wishes, Lisa

Posted 3 years ago

“Just had John G & Aiden with us for a couple of days putting lintels in ahead of the glazing. A quality job completed (despite the weather) by a helpful team and everything tidied/cleaned up at the end.”

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Posted 3 years ago

Hi Mike, that is great feedback thank you, we are thrilled you were happy with your experience of using EYG. Best wishes Lisa

Posted 3 years ago

“WYG replaced some wheels, seals and a blown window for us. Very impress with them. Turned up when they said they would and completed the work in half the time we expected. Thank you.”

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Posted 3 years ago

Thank you for the lovely feedback Claire, we really appreciate it! Best wishes, Lisa

Posted 3 years ago

“John G has just finished some excellent brickwork and plastering,what an immaculate job!! Our new window and door are brilliant, really pleased ,good team work.”

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Posted 3 years ago

Thank you so much for the fantastic review, we are thrilled you are so happy with the standard of the work and our products. Best wishes, Lisa

Posted 3 years ago

“Michael, Jonny and Gil(?) were first class workers, and didn't even stop for tea breaks! They were punctual, conscientious and very polite. The work was completed on time, and to a very high standard. A problem with the plaster was rectified within 2 days. My only recommendation is that EYG supply their workers with sheets to cover open roofs overnight. Thanks to all the staff”

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Posted 3 years ago

Many thanks for the wonderful comments Mr Richardson, it is great to hear and I will pass your comments to the installation department. Many thanks, Lisa

Posted 3 years ago

“Just had some new lintels put in to our front window and patio doors by John G in preparation for new windows this week, the standard of the work is incredible, brickwork looks better than I believe the house would have looked when it was new. John G and EYG absolutely brilliant!! thank you!”

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Posted 3 years ago

Thank you for your review! We really appreciate the feedback!

Posted 3 years ago

“How can you display a picture of the queen lower your flag and open on the funeral day! the roads are deserted you must be the only place open how disrespectful won't be using you again EVER”

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Posted 3 years ago

Mr Welburn, we appreciate it's a highly sensitive and emotive issue, but very unfortunately we have legal and contractual obligations to our domestic and commercial customers and after lengthy discussions, we took the incredibly difficult decision to continue manufacturing for this purpose alone. All our sales and marketing operations have been paused for 24 hours, out of respect for the Queen. Staff have been given an extended two-hour break in the factory and offices, and we have made available a large screen for them to view the proceedings. We are very sorry you feel this way but completely respect your point of view.

Posted 3 years ago

“Had french doors fitted by John G and his team , great guys , very efficient , great job done by all .”

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Posted 3 years ago

Thank you for the lovely feedback Mrs Foster, we are really pleased you were happy with your installation. Best wishes, Lisa

Posted 3 years ago

“Hi I have just been informed by my bofreind that you are open on 19th September it is the queen's funeral have some respect for your staff this is a disgraceful company to work. Me and my boyfreind had plans for the day with the kids for the funeral as it is a once in life time opportunity and your open I'm shocked. No shops ard open on this day so hope your going to provide for his dinner”

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Posted 3 years ago

Thank you for your feedback. We are continuing with our manufacturing processes as we have legal obligations to abide by, which we are unable to forfeit. In addition, some customers have indicated they wish their installations to go ahead as they have booked time off work and other trades to fit in with the work, and we don’t want to let them down. All our sales and marketing staff are ceasing their normal work that day, and we will not be contacting customers. We are doing everything we can as a business to mark this sad and solemn occasion while fulfilling our legal and contractual obligations, and a lot of thought and discussion has taken place. This is not a decision we have taken lightly and was a result of some very difficult discussions and balancing the needs of our customers with the wishes of our staff.

Posted 3 years ago

Thank you for your feedback. We are continuing with our manufacturing processes as we have legal obligations to abide by, which we are unable to forfeit. In addition, some customers have indicated they wish their installations to go ahead as they have booked time off work and other trades to fit in with the work, and we don’t want to let them down. All our sales and marketing staff are ceasing their normal work that day, and we will not be contacting customers. We are doing everything we can as a business to mark this sad and solemn occasion while fulfilling our legal and contractual obligations, and a lot of thought and discussion has taken place. This is not a decision we have taken lightly and was a result of some very difficult discussions and balancing the needs of our customers with the wishes of our staff.

Posted 3 years ago

“You might as well take the Queen head of this page. You have no morals or respect for your staff at all just pure greed the only company in hull to stay open on the queen's funeral my husband has to work on the queen's funeral while the director goes travelling to London absoultly shocking company to work for disgusting!!!!”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are continuing with our manufacturing processes as we have legal obligations to abide by, which we are unable to forfeit. In addition, some customers have indicated they wish their installations to go ahead as they have booked time off work and other trades to fit in with the work, and we don’t want to let them down. All our sales and marketing staff are ceasing their normal work that day, and we will not be contacting customers. We are doing everything we can as a business to mark this sad and solemn occasion while fulfilling our legal and contractual obligations, and a lot of thought and discussion has taken place. This is not a decision we have taken lightly and was a result of some very difficult discussions and balancing the needs of our customers with the wishes of our staff. There are no directors travelling to London for the funeral, and they will be at work as normal, unless they have chosen to take a day’s holiday, which is the same for all staff.

Posted 3 years ago

“A representative visited, as requested, to give an estimate for replacement windows and doors. He was very polite and knew what he was talking about. He calculated a value for 16 windows, an exterior door and french doors which was very close to what I had in my mind. I decided to go ahead and signed the paperwork and gave a deposit. The following morning I received a phone call from the representative saying he had made a mistake and not included the cost of the french doors. For the french doors an additional sum of money was required or a suggestion of cancelling them. I was not happy so decided to cancel. I thought this was very unprofessional. I now await the surveyor installation.”

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Posted 3 years ago

We are sorry to hear this. It is rare and the sales person you mentioned is very experienced and reliable, we are sorry on this occasion that a mistake was made. Best wishes, Lisa

Posted 3 years ago

“Very impressed from start to finish by the professional way everything was handled. Great price and completed a day early as requested”

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Posted 3 years ago

Thank you Mr Bartlett for this fantastic review, we are thrilled you were happy with our service. Best wishes, Lisa

Posted 3 years ago

“We received a visit from the local branch manager. He was 10/10”

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Posted 3 years ago

Thank you for your review! We really appreciate the feedback!

Posted 3 years ago

“From enquiry to completion we are highly delighted with the workmanship involved in removing an internal supporting wall and installation of lintels for our new excellent sliding doors. John G and Raz gave a first class service and kept us fully informed of all works on a daily basis. We would strongly recommend the EYG Home Improvements team 100% and without hesitation. Well done to everyone involved in our renovations and thank you!”

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Posted 3 years ago

Thanks for the 5 stars Chris & Michelle, we appreciate it!

Posted 3 years ago

“EYG have just fitted a new entrance door and also replaced a window with French doors. Excellent team of fitters Phil & Jay. John G did an excellent job cutting out the brickwork for the new door and returning the next day to finish off the installation.”

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Posted 3 years ago

Thank you for the 5 star review Robin!

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

EYG Home Improvements Reviews

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