EYG Home Improvements have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and returns process but are unhappy with their refunds.
“
Good customer service, price and delivery. I am delighted with my new door. The fitter was very helpful, cleaned up and transferred the lock barrel to another door.
”
- Mrs Audrey H
“
Excellent service from all the members of the team who I spoke to or visited my home. I was kept informed all the way through the process and after the fitter (Andrew who had done a brilliant job) had left there was a call to make sure we were happy with the windows and the work done.
The price was extremely good and the variety of payment options good.
”
- J H
“
Had 3 widows changed good price good service fitters did an excellent job very clean and tidy.
”
- Derrick F
“
Andrew the fitter was very hard working and was very professional. EYG did not meet the first delivery date and we had to wait for 2hours before somebody called us to tell us that there was a problem with our product. We. did feel sorry for Andrew as he had to fit it on his own as his assistant had called in to say he was not coming in. Other than that it was fairly straight forward.
”
- Nigel S
“
Good customer service, price and delivery. I am delighted with my new door. The fitter was very helpful, cleaned up and transferred the lock barrel to another door.
”
- Mrs Audrey H
“
Customer Service,delivery, returns& refunds
Work and Workers were excellent. Only thing work didn’t finish in time which was told .
”
- Mr Joy T
“
Customer Service,delivery, returns& refunds
Work and Workers were excellent. Only thing work didn’t finish in time which was told .
”
- Mr Joy T
“
After countless calls and emails, we eventually got a £100 refund for the damage, but the overall experience was unprofessional from the start.
”
- Konstantins F
“
I was disappointed that I was not offered a refund or some form of compensation.
”
- Carol W
“
I cancelled my order within the 14 days cooling off period because I was unhappy with the pressurising sales techniques and high prices. Despite asking for my refund on the 14/09/23, I still have not received it 6 weeks later.
”
- Richard J
“
Fantastic Service and product, new front and back doors with frames fitted in 5 hours. Workmem were polite and very tidy, dust sheets were used so no mess. I would highly recommend EYG.
”
- Sean B
“
Excellent service the door looks beautiful
”
- Joanne M
“
Excellent service from the knock on the door to the fitting.
All staff were friendly and polite not pushy in any way. Fitters were neat and tidy and I am very happy with the product.
”
- Alison C
