EYG Home Improvements have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and returns process but are unhappy with their refunds.
“
Very happy with the new windows fitted. Price was good and the fitting team were excellent - quick workers, good quality finish and tidied up well afterwards. We’ll definitely use EYG again
”
- KateB
“
I would have no hesitation in recommending EYG , who I believe the quality of products and the value of price is good.
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- Jayne D
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From first contact they promptly came out and measured everything and was very competitive on price, it took around 4weeks from when the surveyor visited to installation.
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- Peter W
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Happy with delivery time, price acceptable, the 2 installers were punctual, worked at great pace, being cheerfull and polite. In all a good job well done.
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- PETER W
“
Andrew the fitter was very hard working and was very professional. EYG did not meet the first delivery date and we had to wait for 2hours before somebody called us to tell us that there was a problem with our product. We. did feel sorry for Andrew as he had to fit it on his own as his assistant had called in to say he was not coming in. Other than that it was fairly straight forward.
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- Nigel S
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Good customer service, price and delivery. I am delighted with my new door. The fitter was very helpful, cleaned up and transferred the lock barrel to another door.
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- Mrs Audrey H
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Customer Service,delivery, returns& refunds
Work and Workers were excellent. Only thing work didn’t finish in time which was told .
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- Mr Joy T
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We have decided to re engage with eyg, so far we have had no reply, it wasn’t our fault that they missed the installation date, my wife is fed up, we have spent a cold winter awaiting a installation, no refund terms and conditions 6.2.2
My wife wants windows and door before we freeze to death,
”
- Linfoot
“
After countless calls and emails, we eventually got a £100 refund for the damage, but the overall experience was unprofessional from the start.
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- Konstantins F
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I was disappointed that I was not offered a refund or some form of compensation.
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- Carol W
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However the customer service was not great there was a long gap between our order and fitting, approximately 11 weeks, with no updates on when the fitting would happen.
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- Kent W
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Excellent customer service. Fitted within 2 weeks of final measuring. Phil and Lee made a brilliant job. Four windows fitted in a day by mid afternoon. Minimum mess.
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- Mrs Vivien H
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From coming out to give us a quote, then survey it and installation the service has been faultless , all so professional.
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- Alison .
