EYG Home Improvements have a Customer Happiness Grade of B. Customers love their prices, delivery, customer service and returns process but are unhappy with their refunds.
“
We had a sales man come at 6pm one evening 3 /2/26
To talk to my husband and l about placing a order for a front door
He was prompt on arrival
Polite
He wasnt pushy in any way
He showed us the brochures
Left us to look to decide what we wanted
We decided
He told us everything we asked him regarding price / door furniture / glass
Patterns
Because of his manner to us no pressure
For him to sell to us
It was decided we would place a order with his company
So we will await our door being measured and eventually fitted
Thanking you
”
- Mr Mrs B
“
Good customer service, price and delivery. I am delighted with my new door. The fitter was very helpful, cleaned up and transferred the lock barrel to another door.
”
- Mrs Audrey H
“
Excellent service from all the members of the team who I spoke to or visited my home. I was kept informed all the way through the process and after the fitter (Andrew who had done a brilliant job) had left there was a call to make sure we were happy with the windows and the work done.
The price was extremely good and the variety of payment options good.
”
- J H
“
Andrew the fitter was very hard working and was very professional. EYG did not meet the first delivery date and we had to wait for 2hours before somebody called us to tell us that there was a problem with our product. We. did feel sorry for Andrew as he had to fit it on his own as his assistant had called in to say he was not coming in. Other than that it was fairly straight forward.
”
- Nigel S
“
Good customer service, price and delivery. I am delighted with my new door. The fitter was very helpful, cleaned up and transferred the lock barrel to another door.
”
- Mrs Audrey H
“
Customer Service,delivery, returns& refunds
Work and Workers were excellent. Only thing work didn’t finish in time which was told .
”
- Mr Joy T
“
Customer Service,delivery, returns& refunds
Work and Workers were excellent. Only thing work didn’t finish in time which was told .
”
- Mr Joy T
“
We have decided to re engage with eyg, so far we have had no reply, it wasn’t our fault that they missed the installation date, my wife is fed up, we have spent a cold winter awaiting a installation, no refund terms and conditions 6.2.2
My wife wants windows and door before we freeze to death,
”
- Linfoot
“
After countless calls and emails, we eventually got a £100 refund for the damage, but the overall experience was unprofessional from the start.
”
- Konstantins F
“
I was disappointed that I was not offered a refund or some form of compensation.
”
- Carol W
“
Excellent service, knowledgeable and courteous staff, excellent after sales service.
”
- Malcolm B
“
Delighted with our windows. The whole process was hassle-free and we received excellent service from the salesman, surveyor and installation team. We would not hesitate to recommend EYG.
”
- Barry W
“
Good customer service throughout the ordering and installation process. Andy worked hard in cold temperatures to fit the door and cleared away well.
”
- Patricia L
