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EYG Home Improvements Reviews

4.4 Rating 219 Reviews

84 %

of reviewers recommend EYG Home Improvements

Company Reviews

4.4

Based on 219 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About EYG Home Improvements:

EYG is a leading UK double glazing specialist with decades of home improvement knowledge and experience.

We design, manufacture and install domestic glazing of any shape or size – from windows and doors to bespoke orangeries, conservatories and replacement conservatory roofs.

Our business is founded upon the traditional values of reliability and trust.

We always put the needs of our customers first and we will endeavour to provide the best possible customer service.

Visit Website

Phone:

0800 181 888

Email:

l.baxter@eyggroup.com

Location:

E Y G Window Centres, Wiltshire Road, Hull,
Hull
EYG Home Improvements
HU4 6QQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rolled up at 15.40 on Saturday looking to buy a new threshold seal for my EYG door. It's long out of warranty, had it replaced under warranty before but it never seemed to last long before failing so gave up till recent energy prices made it more important. Anyway checked online, saw they were open till 16:00, and rolled over with the original door seal in hand. Noticed the yard seemed to be deserted but at twenty minute before closing on a Saturday that's not a surprise. Went to the door, it wouldn't open. Locked. The lady inside told they were closed, I think that's what she told me anyway as I was lipreading through a closed door. I figured maybe the online info about opening hours had been wrong, it happens sometimes, but spotted the opening hours displayed on the window quite clearly saying Saturday and Sunday open till 4pm. I pointed at the hours written right there on the glass, she said something but I've no idea what as my lipreading isn't fantastic and evidently the soundproofing on those front doors is pretty good lol So the trip was a bit of a waste of time. Top marks for soundproofing on those double glazed doors but a big round zero for customer service.”

Posted 3 months ago

Hello Martin, unfortunately our showroom had to close slightly earlier than advertised due to unforeseen circumstances, we do apologise. If you need anything else, our Stores department are open Monday to Friday 8-4 and will be happy to help with replacement items, best wishes, Lisa

Posted 3 months ago

“I cancelled my order within the 14 days cooling off period because I was unhappy with the pressurising sales techniques and high prices. Despite asking for my refund on the 14/09/23, I still have not received it 6 weeks later.”

Posted 5 months ago

Good afternoon My Jayes, our apologies but this request had not made its way to the admin team so we are not sure who you notified, however, it has now been passed to the admin team and they will ensure the swift return of your deposit. Best wishes, Lisa

Posted 5 months ago

“Had new soffets and fascia's fitted a few years ago, installation crew were about to leave thinking job was finished and I pointed out that one end hadn't been done. Oops we forgot ... another 30 mins and job was done. First decent rain shower showed one of the gutters was not level. Booked a call out, waited 4 weeks, two lovely fitters arrived (father/daughter), shook his head saying "shoddy workmanship" and fixed the problem perfectly together with several ill-fitted gutter clips which were under huge strain. Then the nightmare began .... "cold calling" .... first actually asking if we wanted soffets and fascia's fitting ! ... 2 or 3 weeks later, same call again. We politely asked if we could be removed from their list but they just keep on calling. Literally, just now received yet another call. "Lucy" said she will leave a note for her boss in the morning. Not sure what is needed to get our telephone number removed from their list because asking politely definitely is NOT working.”

Posted 1 year ago

Hello, thank you for your feedback and we apologise the original fitters left a part unfinished but glad to hear this has now been fixed. Regarding the cold calling, you can request we remove your details on our database by emailing info@eyggroup.com. Unfortunately, when this is requested by branch staff or telesales staff directly, the message might not reach our head office IT team, who would do this. By emailing us, this should prevent further calls. Best wishes, Lisa

Posted 1 year ago

“Got a living room a two bedroom windows to replace council windows I have had in for 23 years, told sales man needed better sound proofing because I live opposite a school. Not a problem he said our windows have great sound proofing, who are they kidding there worse than the old windows there like single glazed windows, had fitters out twice first looked at hinges on side window 10 minutes later he was gone second fitter came looked at windows took off cover strip and filled small part off sill . He said it could be the product they will ring me and left nothing has happened windows still bad,I’ve emailed them more than once no reply. I’ve had 2 different window companies trying to sell me windows I tell them no because off the trouble I’ve had , both sales men have looked at the windows and came in to the house they couldn’t believe how noisy it was and both said windows not made properly or not installed properly and to get in touch with trading standards that is what I’m going to do . Please think twice before buying windows from eyg.”

Posted 1 year ago

Mr Gibbins, we are sorry to hear that you are not happy and would like to speak to you regarding your installation, as this is something that is an unfamiliar scenario, and not a complaint we are familiar with regarding the quality of our acoustic windows. Could you please get in touch by emailing l.baxter@eyggroup.com so we can look into this and contact you. Best wishes, Lisa

Posted 1 year ago

“Customer service? I place an order for a new composite door early September. Still waiting installation. Hope the product quality is much better”

Posted 1 year ago

“We invited your company into our home to quote for a garden room. Your sales rep attended and measured up. He assured us he would provide a quote for the room within 3 days. No contact. I spoke to your reception who said the rep had left the office but he would email. There has been no contact. Shocking service. Very disappointed having previously been EYG customer”

Posted 1 year ago

I am terribly sorry, this is absolutely not the level of service we expect from our sales staff. I have private messaged you for more details so that we can investigate. If you would still like to pursue your quote I can ask the sales manager to get in touch but understand if this is no longer the case. Once again, we apologise for this shortfall in service. Best wishes, Lisa

Posted 1 year ago

“My son had a quote for replacement windows but when he agreed a short while after getting the quote he was told the guy who gave the quote had been sacked for quoting too low a price and then said would be an additional two grand! The original quote was on par with a similar company! I thought a quote was a legally binding agreement on price! Shame on you!”

Posted 1 year ago

Hello Dawn, I have looked into this for you, and you are right in that we had a sales representative who no longer works with us as he didn't meet our high standards in terms of knowledge of products and pricing and had made some mistakes which is not the level of service we expect and require from our staff. In terms of being legally-binding, in our Terms and Conditions, contracts are legally binding from the point of having been surveyed. As this had not been surveyed, this was not yet legally-binding. I am sorry your son had an unfortunate experience, but this should not happen again. Best wishes, Lisa

Posted 1 year ago

“How can you display a picture of the queen lower your flag and open on the funeral day! the roads are deserted you must be the only place open how disrespectful won't be using you again EVER”

Posted 1 year ago

Mr Welburn, we appreciate it's a highly sensitive and emotive issue, but very unfortunately we have legal and contractual obligations to our domestic and commercial customers and after lengthy discussions, we took the incredibly difficult decision to continue manufacturing for this purpose alone. All our sales and marketing operations have been paused for 24 hours, out of respect for the Queen. Staff have been given an extended two-hour break in the factory and offices, and we have made available a large screen for them to view the proceedings. We are very sorry you feel this way but completely respect your point of view.

Posted 1 year ago

“Hi I have just been informed by my bofreind that you are open on 19th September it is the queen's funeral have some respect for your staff this is a disgraceful company to work. Me and my boyfreind had plans for the day with the kids for the funeral as it is a once in life time opportunity and your open I'm shocked. No shops ard open on this day so hope your going to provide for his dinner”

Posted 1 year ago

Thank you for your feedback. We are continuing with our manufacturing processes as we have legal obligations to abide by, which we are unable to forfeit. In addition, some customers have indicated they wish their installations to go ahead as they have booked time off work and other trades to fit in with the work, and we don’t want to let them down. All our sales and marketing staff are ceasing their normal work that day, and we will not be contacting customers. We are doing everything we can as a business to mark this sad and solemn occasion while fulfilling our legal and contractual obligations, and a lot of thought and discussion has taken place. This is not a decision we have taken lightly and was a result of some very difficult discussions and balancing the needs of our customers with the wishes of our staff.

Posted 1 year ago

Thank you for your feedback. We are continuing with our manufacturing processes as we have legal obligations to abide by, which we are unable to forfeit. In addition, some customers have indicated they wish their installations to go ahead as they have booked time off work and other trades to fit in with the work, and we don’t want to let them down. All our sales and marketing staff are ceasing their normal work that day, and we will not be contacting customers. We are doing everything we can as a business to mark this sad and solemn occasion while fulfilling our legal and contractual obligations, and a lot of thought and discussion has taken place. This is not a decision we have taken lightly and was a result of some very difficult discussions and balancing the needs of our customers with the wishes of our staff.

Posted 1 year ago

“You might as well take the Queen head of this page. You have no morals or respect for your staff at all just pure greed the only company in hull to stay open on the queen's funeral my husband has to work on the queen's funeral while the director goes travelling to London absoultly shocking company to work for disgusting!!!!”

Posted 1 year ago

Thank you for your feedback. We are continuing with our manufacturing processes as we have legal obligations to abide by, which we are unable to forfeit. In addition, some customers have indicated they wish their installations to go ahead as they have booked time off work and other trades to fit in with the work, and we don’t want to let them down. All our sales and marketing staff are ceasing their normal work that day, and we will not be contacting customers. We are doing everything we can as a business to mark this sad and solemn occasion while fulfilling our legal and contractual obligations, and a lot of thought and discussion has taken place. This is not a decision we have taken lightly and was a result of some very difficult discussions and balancing the needs of our customers with the wishes of our staff. There are no directors travelling to London for the funeral, and they will be at work as normal, unless they have chosen to take a day’s holiday, which is the same for all staff.

Posted 1 year ago

“A representative visited, as requested, to give an estimate for replacement windows and doors. He was very polite and knew what he was talking about. He calculated a value for 16 windows, an exterior door and french doors which was very close to what I had in my mind. I decided to go ahead and signed the paperwork and gave a deposit. The following morning I received a phone call from the representative saying he had made a mistake and not included the cost of the french doors. For the french doors an additional sum of money was required or a suggestion of cancelling them. I was not happy so decided to cancel. I thought this was very unprofessional. I now await the surveyor installation.”

Posted 1 year ago

We are sorry to hear this. It is rare and the sales person you mentioned is very experienced and reliable, we are sorry on this occasion that a mistake was made. Best wishes, Lisa

Posted 1 year ago

“Why do customers have to complain about the lack of action from placing an order to over two weeks with no response. Is there that much work about that there is no urgency to follow up on a placed order.”

Posted 2 years ago

Thank you for your review! We understand that your experience has been less than satisfactory, rest assured that a member of our team has seen this review and will make sure it is seen by the relevant people in upper management!

Posted 2 years ago

“Arranged visit to price up for secondary glazing. Nobody turned up. Time wasters.”

Posted 2 years ago

We are very sorry to hear this Ken, please could you privately send us some more details so we can look into what went wrong here. Best wishes, Lisa

Posted 2 years ago

“Was fine when they did the job, but afterwards they wouldn’t stop contacting us despite us telling them not to multiple times. I was even promised to be removed from their database and the calls continued. Even emailing them didn’t elicit a response and it took a lot of effort on my part to reach a resolution and I think it’s important other people know this as the treatment I received is not good enough”

Posted 2 years ago

Thanks for the feedback Peter, we understand that this was a frustrating experience on your behalf however after speaking to you on Twitter this has now been resolved & we have taken the necessary steps to ensure that this doesn't happen again!

Posted 2 years ago

“Conservatory is fantastic, unfortunately damage was done to drive. Countless calls and emails to EYG still not resolved. This has been going on since end of July. Customer service does not mean a thing. Very disappointed. Now sorted out, not very well as both EYG and contractor to busy pushing blame to each other and it took over 6 months.”

Posted 2 years ago

Thanks for the review Christopher, Sorry to hear about this, we are glad to hear that it has been resolved!

Posted 2 years ago

“We have used EYG twice before and we’re very satisfied. The third time was a complete disaster. Obviously have changed supplier as the frame design and colours have changed. Of the 3 windows and sliding patio doors, 2 of the windows were broken on fitting and the patio door was so badly fitted, the door could not be closed. EYG sent technicians to sort the patio door and it was so far out of true had to be replaced. Replacement arrived and the damaged done taking out the patio door necessitated a further visit to repair plaster work. Door is still not true and is a pain to shut ( ie have to slam it shut to be able to lock it without straining the lock) also there are holes in the corner which we will have to fill with mastic and the internal bottom plinth is badly fitted to the floor so that it could be easily pulled up, but we are so fed up with their attitude can’t be bothered but expect to have several maintenance calls to have it adjusted over the years of the warranty.”

Posted 2 years ago

Thanks for the review Jes, We appreciate the feedback & have taken this on board! We have now resolved this issue and will be more than happy to help if you have any future issues.

Posted 2 years ago

“I ordered a front door and had a date that it would be fitted this was changed three times so I asked for my money back the manager from Scarborough was not happy at all about this And told me I’d still have to pay for the door in the end I got my money back couple of days later two guys turned up and has asked me how my door was I told him he’d been cancelled but they hadn’t been informed seems like no communication there now I’ve just had an email to ask me How impressed I was with the product I had received from them still no communication bit of a cowboy company if you ask me would not recommend again doubt if this will be published”

Posted 3 years ago

“Quality product, non existent customer service. Their priority is receiving payment. 20 weeks from order to completion. No communication in the intervening period. 2 hours from completion to chasing payment of invoice. This is not the company that built its reputation on excellent customer service.”

Posted 3 years ago

“I was very disappointed with this company, and will not be using them again. When order was placed we were given 5-6 weeks timescale. After 5 weeks hearing nothing I phoned to chase installation date. Was then sent email saying it was being processed, coincidence on the day I phoned?! Day of installation, which was stopped (after asking if they have lintel) because lintel was not supplied. Later we had a call to ask if we were satisfied with fitting. Installation rebooked for one week later, day before EYG phoned and cancelled! Got another call to ask if satisfied with fitting. Only after several calls to several numbers did I get a new installation date for a week later. Finally patio door was fitted, installer said lintel was not required, so could have been done 3 weeks earlier on first fitting date. Makes me wonder if anyone at the company has any idea what they are doing!”

Posted 4 years ago

EYG Home Improvements is rated 4.4 based on 219 reviews