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EYG Home Improvements Reviews

4.4 Rating 218 Reviews

84 %

of reviewers recommend EYG Home Improvements

Company Reviews

4.4

Based on 218 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About EYG Home Improvements:

EYG is a leading UK double glazing specialist with decades of home improvement knowledge and experience.

We design, manufacture and install domestic glazing of any shape or size – from windows and doors to bespoke orangeries, conservatories and replacement conservatory roofs.

Our business is founded upon the traditional values of reliability and trust.

We always put the needs of our customers first and we will endeavour to provide the best possible customer service.

Visit Website

Phone:

0800 181 888

Email:

l.baxter@eyggroup.com

Location:

E Y G Window Centres, Wiltshire Road, Hull,
Hull
EYG Home Improvements
HU4 6QQ

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Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have had all our windows renewed with EYG, the Two Men who arrived were two Brothers Paul and Carl, my Wife and myself consider ourselves very lucky to get two Cracking lads, they came bang on time and kicked off straight away, their work ethic was tremendous, their skill was beyond belief, we had them for two days they kept the worksite very clean and tidy and the end product was great, the communication with EYG was superb, the price was good, to say that we were delighted with the whole and every aspect of dealing with EYG was not good enough, the experience was really Birilliant. 👍👍”

Helpful Report

Posted 7 months ago

Thank you Mr Wardell for the amazing words, we are delighted that you were so happy with Paul and Carl, and our service overall. Best wishes, Lisa

Posted 7 months ago

“Michael and Matthew were a pleasure to have in our home. Nothing was too much trouble. They got on with the job and did a great job in cleaning up after thrmselves both in the house and outside. The windows and doors look fantastic. Thank you. See you when we have the rest of the windows installed.”

Posted 1 week ago

“Simple process from beginning to end. No pressure to purchase. Good communication from salesman, surveyor, and installers who were all polite and efficient. Job done without delays and a courtesy visit to check we were happy.”

Posted 1 month ago

Thank you for the kind words Mrs Littlewood, we are delighted to hear such positive feedback. Thank you and best wishes, Lisa

Posted 1 month ago

“As former loyal customers of EYG we had no hesitation recently in contacting you to request a quote for replacement windows, doors, soffit and fascia. However, our recent experience has, disappointingly, fallen short of our expectations; we very much felt the 'hard-sell' and were left feeling rather ‘steam-rollered’ into making a decision, having been told that a price increase would be implemented from the following Monday and that we had until the Friday (less than 48hours) to decide whether we wished to accept the discounted quote of over £18,000! We do still wish to proceed based on our previous experiences and the quality of the work done. We have always received good customer service from EYG and any salesmen who have called have appeared unrushed with no pressure sales pitch. Unfortunately, this was not the case on this occasion; we felt that we were given very little opportunity for unrushed time and space to reflect on our choices and make a decision (I got the impression, possibly incorrectly, that we were taking too long). It was made clear to us that should we have any further questions then we would have the opportunity to raise these with the surveyor prior to going ahead with the work. Having now had the opportunity to reflect on the quote and the experience, we do have further questions we would like addressed. We should add that, in fairness to the salesman, we were aware that he had two further appointments that day and that he had already had to ask for his following appointment to be put back.”

Posted 2 months ago

“Rolled up at 15.40 on Saturday looking to buy a new threshold seal for my EYG door. It's long out of warranty, had it replaced under warranty before but it never seemed to last long before failing so gave up till recent energy prices made it more important. Anyway checked online, saw they were open till 16:00, and rolled over with the original door seal in hand. Noticed the yard seemed to be deserted but at twenty minute before closing on a Saturday that's not a surprise. Went to the door, it wouldn't open. Locked. The lady inside told they were closed, I think that's what she told me anyway as I was lipreading through a closed door. I figured maybe the online info about opening hours had been wrong, it happens sometimes, but spotted the opening hours displayed on the window quite clearly saying Saturday and Sunday open till 4pm. I pointed at the hours written right there on the glass, she said something but I've no idea what as my lipreading isn't fantastic and evidently the soundproofing on those front doors is pretty good lol So the trip was a bit of a waste of time. Top marks for soundproofing on those double glazed doors but a big round zero for customer service.”

Posted 3 months ago

Hello Martin, unfortunately our showroom had to close slightly earlier than advertised due to unforeseen circumstances, we do apologise. If you need anything else, our Stores department are open Monday to Friday 8-4 and will be happy to help with replacement items, best wishes, Lisa

Posted 3 months ago

“Just had our wooden windows and French door replaced by EYG. Gary and Jordan were the installers and nothing was too much trouble for them, they are a credit to EYG. A very professional service and one I am happy to recommend.”

Posted 4 months ago

Thank you so much for the great review Ryan, we really appreciate it and thank you for taking the time to post this, best wishes, Lisa

Posted 4 months ago

“Thank you to Paul and Shaun for such a professional service- they worked flat out and I couldn’t be happier with the final product.”

Posted 4 months ago

Thanks for posting this review Kate, it's great to hear you were happy with our service, best wishes, Lisa

Posted 4 months ago

“We have just had our windows and doors replaced , our fitters Michael and Matthew from the Newark branch were a pleasure to have as fitters , they were very professional and efficient with the manor in which they worked together , they were both very respectful off our home by keeping it as clean and tidy as possible whilst the work was in progress and cleaning up before they left each afternoon.”

Posted 4 months ago

Thank you Mr and Mrs Lowe, we are delighted to hear this glowing testimonial of one of our Newark teams, thank you so much for taking the time to post this. Best wishes, Lisa

Posted 4 months ago

“I cancelled my order within the 14 days cooling off period because I was unhappy with the pressurising sales techniques and high prices. Despite asking for my refund on the 14/09/23, I still have not received it 6 weeks later.”

Posted 5 months ago

Good afternoon My Jayes, our apologies but this request had not made its way to the admin team so we are not sure who you notified, however, it has now been passed to the admin team and they will ensure the swift return of your deposit. Best wishes, Lisa

Posted 5 months ago

“Several years ago EYG fitted a number of windows in our old house, they did a first class job and the fitters were great, excellent workers, clean and tidy throughout. The only criticism we had related to the way their initial salesmen treated my wife - almost as if she were an nincompoop with no brain whatsoever! She was grossly offended and, when we wanted another batch of windows, we wanted EYG to provide them stressing that no Sales Rep would be admitted - so they sent an Area Manager who took measurements, gave an acceptable quote "without 'phoning his Manager for a Special Discount" and the work went ahead again in a most satisfactory manner. Unfortunately, we now need yet another wooden window replaced and rang EYG about 3 weeks ago giving dimensions and requesting a quote, not had any response so are hoping that they feel the job is too small to bother with. Please, EYG, get back to us ASAP, we can't close that window in case it falls apart. By the way, EYG is one of 3 firms who have fitted windows for us and are definitely the least messy, most accommodating and pleasant workers of them all. ,”

Posted 6 months ago

Hello Mr Smith and thank you for the kind words. I am sorry you had an unpleasant experience with the first rep and very glad to hear we were able to make up for it with our second visit. Please can you send your quote details to marketing@eyggroup.com and I will make sure it is passed to your nearest branch who will give you a call, and apologies for the delay. Best wishes, Lisa

Posted 6 months ago

“Just had original patio doors replaced and extended by 1 mtr to allow more light in the living room, certainly allowing more light in and gives a much improved view looking out John G and his apprentice, here for over a week, kept me informed throughout, workplace kept clean and tidy as much as possible, very polite and considerate, pleasure to have them doing this work Actual patio doors fitted very quickly at the end as all the ground work completed to plan thus allowing the easy installation of the doors”

Posted 7 months ago

“We have had all our windows renewed with EYG, the Two Men who arrived were two Brothers Paul and Carl, my Wife and myself consider ourselves very lucky to get two Cracking lads, they came bang on time and kicked off straight away, their work ethic was tremendous, their skill was beyond belief, we had them for two days they kept the worksite very clean and tidy and the end product was great, the communication with EYG was superb, the price was good, to say that we were delighted with the whole and every aspect of dealing with EYG was not good enough, the experience was really Birilliant. 👍👍”

Posted 7 months ago

Thank you Mr Wardell for the amazing words, we are delighted that you were so happy with Paul and Carl, and our service overall. Best wishes, Lisa

Posted 7 months ago

“The 5⭐️⭐️⭐️⭐️⭐️ service was excellent from start to finish. Any problems were solved quickly with no quibble. Fitters were very polite, attentive and a credit to EYGs ethos. Would highly recommend.”

Posted 7 months ago

Thanks for the five-star review Ian, we really appreciate it! Best wishes, Lisa

Posted 7 months ago

“Thank you for the work you done this year for us .quick, clean and polite workmen happy and ready for a laugh very pleased with the work.”

Posted 8 months ago

Thank you Mrs Bett we are really happy to hear that, thank you for leaving us a five star review! Best wishes, Lisa

Posted 7 months ago

“John G. Thank you for the building work enlarging a window, it looks great, very tidy worker, can highly recommend.”

Posted 9 months ago

Thank you for the great review for John, we really appreciate it! Best wishes, Lisa

Posted 7 months ago

“i have just had a new Composite Front Door put on by two great fitters, Paul and Josh, what a pleasure it was to watch them and engage in conversation with them, EYG should be proud of them, i know that my wife and i were pleased that we had the good fortune to have these two excellent guys, thank you very much.”

Posted 9 months ago

Thank you so much for the very kind words, we will pass those on to the installation team! Best wishes, Lisa

Posted 9 months ago

“Danny and Jake from Newark have installed our new windows and front door. Incredibly hot week but they were cheerful, hard working, meticulous and so very tidy. From our initial consultation with John in April through to completion it has been a top-notch job with excellent communication.. Many thanks.”

Posted 9 months ago

Thank you for the very kind words Sue, we are thrilled to hear you were happy with your installation, best wishes, Lisa

Posted 9 months ago

“Had 2 windows and a door replaced excellent workmanship, property left spotless ,fitters really good no complaints at all,iwould recommend the company to anyone.”

Posted 9 months ago

Thank you for the great review, we really appreciate it! Best wishes, Lisa

Posted 9 months ago

“The builders we had were great and did a great job. John g was a great builder for his apprentice Aiden to follow and learn from. However it has been a long road of miss communication, mistakes with sales and not knowing what was happening. So although not happy at all with time from sale to completion, the results are good.”

Posted 9 months ago

Hello Mrs Wheatley, thank you for the four-star review, we really appreciate it. I understand there were delays with planning permission for your garage conversion and a delay starting works and apologise if there was a lack of communication, I am delighted to hear you are happy with the build and finished project and we hope you enjoy your new room. Best wishes, Lisa

Posted 9 months ago

“About a year ago we had four new arched windows manufactured and fitted by EYG and the results were fantastic. From start to finish we were provided with a brilliant service and we continue to admire the skill and workmanship of all involved. Having had such a great first experience with EYG we obviously had no need to look elsewhere for our latest project, 2 new french door units, a window and a back door, plus a new lintel and brickwork. Even though we had a different team from our first project, everyone at EYG were superb and provided a thoroughly professional service throughout with yet again top 5 star results from the fitting team. Lewis and Mike "The Professionals", Dean "Mr Perfection" and last but now least "Spot On" Raz. What a great team. They and their work was extremely professional and they ensured we got a first class service with a first class result. A massive thank you to you all - our new window an doors look fantastic and we cannot stop admiring the workmanship and finish of all your hard work. Best Regards to you all Val and Steve Smith”

Posted 10 months ago

Thank you Mr and Mrs Smith for this absolutely wonderful review, we will be sure to share it with the team, and thank you for choosing us once again and being a valued customer of EYG, best wishes, Lisa

Posted 10 months ago

“Thanks to Deano for excellent customer service today. Mom had 7 windows replaced. Deano was friendly professional and efficient. Fitting was fuss free and he went above and beyond for my Moms requests.”

Posted 10 months ago

Thank you for the fantastic five star review, we are delighted that your mum was happy with her installation, best wishes, Lisa

Posted 10 months ago

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EYG Home Improvements is rated 4.4 based on 218 reviews