EYG Home Improvements Reviews

Name: EYG Home Improvements
Address: E Y G Window Centres, Wiltshire Road, Hull, Hull, EYG Home Improvements
Rating: 4.41

4.4 Rating 283 Reviews

85 %

of reviewers recommend EYG Home Improvements

4.4

Based on 283 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About EYG Home Improvements:

EYG is a leading UK double glazing specialist with decades of home improvement knowledge and experience.

We design, manufacture and install domestic glazing of any shape or size – from windows and doors to bespoke orangeries, conservatories and replacement conservatory roofs.

Our business is founded upon the traditional values of reliability and trust.

We always put the needs of our customers first and we will endeavour to provide the best possible customer service.

Visit Website

Phone:

0800 181 888

Email:

l.baxter@eyggroup.com

Location:

E Y G Window Centres, Wiltshire Road, Hull,
Hull
EYG Home Improvements
HU4 6QQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have had all our windows renewed with EYG, the Two Men who arrived were two Brothers Paul and Carl, my Wife and myself consider ourselves very lucky to get two Cracking lads, they came bang on time and kicked off straight away, their work ethic was tremendous, their skill was beyond belief, we had them for two days they kept the worksite very clean and tidy and the end product was great, the communication with EYG was superb, the price was good, to say that we were delighted with the whole and every aspect of dealing with EYG was not good enough, the experience was really Birilliant. 👍👍”

Helpful Report

Posted 1 year ago

Thank you Mr Wardell for the amazing words, we are delighted that you were so happy with Paul and Carl, and our service overall. Best wishes, Lisa

Posted 1 year ago

“After a few hiccups with the design was very pleased with the finished product.would particularly like to thank the construction team of Shaun and Dan who were excellent and did a first class job”

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Posted 10 hours ago

“Installer arrived in good time and did a great job putting in my new door. Well pleased!”

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Posted 17 hours ago

“We had 2 lads Neil & Gaz. They worked well as a team. Very polite clean and tidy. Workmanship very good. We would highly recommend.”

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Posted 6 days ago

“The men who fitted my door were friendly, cheerful and extremely efficient. I am very pleased with my new door and all the service I received from EYG throughout.”

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Posted 1 week ago

“Ordered patio doors. Fitting was very good. But the glass had a scratch and the handles were also scratched. The fitter said they would be replaced, that was 11th November. Heard nothing since. When fitters left the door wouldn't lock so they had to come back to sort it. Surely they should have trued the lock before they left. I am still waiting for glass changing. No information forthcoming.”

Helpful Report

Posted 1 week ago

Sorry to hear this, I will chase this up with the installation team immediately and ask that you are contacted at the earliest opportunity, apologies for the delay. Best wishes, Lisa

Posted 1 week ago

UPDATE: I gather you should have received an email now, stating that we are awaiting the glass and will replace the handle as well , again, our apologies for these issues. Lisa

Posted 1 week ago

“We were not looking forward to having the doors and windows removed on a cold November day but the two men who came along had the job done in next to no time. A few hours rather than a day long job. Everything went smoothly and both men were very helpful. An excellent job. Used EYG before this and will no doubt use them again should the need arise.”

Helpful Report

Posted 1 week ago

Thank you Roy for the very kind review, we are delighted it was a quick change and didn't result in too much disruption in this weather, best wishes, Lisa

Posted 1 week ago

“The men who fitted the door were friendly, courteous, cheerful and efficient and did an excellent job, which helped to restore my faith in EYG, after the job was postponed twice and took over twelve weeks, when I had been told it would be eight weeks. I got a message on my answerphone the day before the first cancellation. Unfortunately it didn’t make sense and I had to make two phone calls before I knew it was cancelled. The next time it was cancelled was on the day of the installation and again I had to make two phone calls before I learnt of the cancellation and to arrange another date. At no time did anyone ring me to let me know. However, as I stated earlier, the installers were brilliant. I didn’t stay to watch them, but my neighbour watched them and was impressed by their efficiency and the care taken.”

Helpful Report

Posted 1 week ago

I am sorry to hear of the delay and communication issue, I am contacting the team to find out why and will reply in more detail once I have heard back from them, but I am glad you have been happy with the finished result nevertheless. Apologies again for the initial cancellation and lack of explanation, best wishes, Lisa

Posted 1 week ago

UPDATE: Our sales director has sent his apologies and said the delays were due to previous jobs going over their fit times, beyond what was expected. I am told the Installation Manager did leave a message, but we understand your frustrations and send our sincere apologies, Lisa

Posted 1 week ago

“Happy with the overall build of our conservatory although didn’t get the flooring we wanted & ordered months before the floor install so had to compromise to get the job finished. Couldn’t fault the guys who did all the hard work however the build process way too long. Had the feeling our job was managed in between bigger jobs although can’t prove it. This was 3rd time we had EYG, previously no issues but disappointed in the management of our job and their attitude”

Helpful Report

Posted 2 weeks ago

We do apologise for the issue with the flooring, unfortunately there was an issue with the floor supplier. Our Installation Manager did source a better floor, however we do appreciate that you were frustrated with the late changes, and again, we do sincerely apologise for this. We are happy to hear you were pleased with the build, and we wish you many years of happiness in enjoying your new room, best wishes, Lisa

Posted 1 week ago

“Had 2new window s fitted week ago brilliant job absolutely first class took the time and put effort in to make sure there we no gaps tided up no mess left having some more work done in spring highly recommend them”

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Posted 2 weeks ago

Thank you so much for the five star review and great testimonial,. we are delighted you were happy with your products and would be happy to recommend us to others! Best wishes, Lisa

Posted 1 week ago

“We recently had our windows replaced by EYG and are thrilled with the service we received from start to finish. Due to damage to our property, we needed new windows fitted urgently, so we contacted EYG for a quick quote. A representative visited the very next day to take measurements and provided a detailed quote on the same day. Once our insurance approved the work, we placed our order, and the process moved swiftly from there. The surveyor came out promptly to finalise the measurements, allowing production to begin without delay. The installation itself was completed in just three days by two exceptionally skilled installers. They were polite, professional, and meticulous, taking care to leave no mess behind at the end of each day. They truly were a credit to the company. It’s only been a few days since the windows were installed, but we’re already noticing a significant improvement in the warmth of our home. Not to mention, the windows look fantastic from the outside! We couldn’t be happier with the entire experience and would highly recommend EYG to anyone looking for quality windows and outstanding service. Thank you, EYG!”

Helpful Report

Posted 2 weeks ago

Thank you so much for this wonderful review, we are delighted we were able to help so quickly and efficiently in securing your home and making it warmer! It means a lot to get great reviews like this, so thank you again and enjoy your safer, warmer house! Best wishes, Lisa

Posted 1 week ago

“Very Happy”

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Posted 3 weeks ago

Thank you for the five star review, we really appreciate it, best wishes, Lisa

Posted 1 week ago

“Excellent installation of composite front door. Good price and punctual on agreed date.Friendly installers worked quickly and paid attention to detail. Would definitely recommend.”

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Posted 3 weeks ago

Thank you for the great review and five stars! We are delighted to hear this, best wishes, Lisa

Posted 1 week ago

“Excellent job by the EYG team. Can't fault them in any way. The whole process from beginning to end was smooth and efficient. The fitters were prompt, efficient, polite and friendly. A good job well done. Thanks!”

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Posted 3 weeks ago

Thank you Lesley, it is great to hear everything was to your satisfaction from start to end, thank you so much for the review! Best wishes, Lisa

Posted 1 week ago

“Excellent service again especially from the fitters. Products appear to be good quality, time will tell.”

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Posted 3 weeks ago

Thank you for the five star review, all the best, Lisa

Posted 1 week ago

“We would highly recommend EYG.The workmen were first class as was the finished roof. The area was left clean and tidy.”

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Posted 4 weeks ago

Great to hear, thank you so much Michael, best wishes, Lisa

Posted 1 week ago

“We had a conservatory door replaced and the work was done to a very high standard. We had had quite a lot of windows and doors replaced in the past and have always been happy with the work carried out and the attitude of the workmen involved. Many thanks for another great job.”

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Posted 4 weeks ago

Thank you Debbie, it is always gratifying when customers come back to us again and again, we hugely appreciate it, thank you and best wishes, Lisa

Posted 1 week ago

“Excellent team of fitters, polite, professional and very knowledgeable, answered all my queries,, I feel that they went over and above their remit to deliver a great service they are a credit to EYG The product looks sturdy with ten year guarantee, very pleasing to the eye”

Helpful Report

Posted 4 weeks ago

Music to our ears! Thank you so much Mollie for the wonderful five star review, we are thrilled, best wishes, Lisa

Posted 1 week ago

“good quality installation, to what was quite a difficult job”

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Posted 4 weeks ago

That's great to hear Kyle, thank you for your five star review, best wishes, Lisa

Posted 4 weeks ago

“I had a new door fitted. The person who fitted it was very friendly, efficient and a good worker. The job was started as soon as he arrived and he provided good information and protective clothes for my hall floor. The door was fitted very efficiently and any mess made was cleaned up. I am very pleased with the product and the work overall. Communications received prior to the fitting were also very good.”

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Posted 1 month ago

Wonderful to hear Sue, thank you so much for sharing this lovely feedback with us and for leaving us this review, we really appreciate it, best wishes, Lisa

Posted 4 weeks ago

“Competitive pricing Very good product Delivered & project completed within time frame (Windows /doors & replacement conservatory) All the fitting teams worked nonstop were friendly & long served within the company Special mention to Jeff the plaster the most senior single team member who had a round trip of 3hrs for 3days to complete the project Would highly recommended this company”

Helpful Report

Posted 1 month ago

Thank you for the excellent review John, and for your kind words regarding our plasterer, we are lucky to have a truly excellent team, many thanks for this amazing review, best wishes, Lisa

Posted 4 weeks ago

EYG Home Improvements is rated 4.4 based on 283 reviews