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EYG Home Improvements Reviews

4.4 Rating 219 Reviews

84 %

of reviewers recommend EYG Home Improvements

Company Reviews

4.4

Based on 219 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About EYG Home Improvements:

EYG is a leading UK double glazing specialist with decades of home improvement knowledge and experience.

We design, manufacture and install domestic glazing of any shape or size – from windows and doors to bespoke orangeries, conservatories and replacement conservatory roofs.

Our business is founded upon the traditional values of reliability and trust.

We always put the needs of our customers first and we will endeavour to provide the best possible customer service.

Visit Website

Phone:

0800 181 888

Email:

l.baxter@eyggroup.com

Location:

E Y G Window Centres, Wiltshire Road, Hull,
Hull
EYG Home Improvements
HU4 6QQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Several years ago EYG fitted a number of windows in our old house, they did a first class job and the fitters were great, excellent workers, clean and tidy throughout. The only criticism we had related to the way their initial salesmen treated my wife - almost as if she were an nincompoop with no brain whatsoever! She was grossly offended and, when we wanted another batch of windows, we wanted EYG to provide them stressing that no Sales Rep would be admitted - so they sent an Area Manager who took measurements, gave an acceptable quote "without 'phoning his Manager for a Special Discount" and the work went ahead again in a most satisfactory manner. Unfortunately, we now need yet another wooden window replaced and rang EYG about 3 weeks ago giving dimensions and requesting a quote, not had any response so are hoping that they feel the job is too small to bother with. Please, EYG, get back to us ASAP, we can't close that window in case it falls apart. By the way, EYG is one of 3 firms who have fitted windows for us and are definitely the least messy, most accommodating and pleasant workers of them all. ,”

Posted 6 months ago

Hello Mr Smith and thank you for the kind words. I am sorry you had an unpleasant experience with the first rep and very glad to hear we were able to make up for it with our second visit. Please can you send your quote details to marketing@eyggroup.com and I will make sure it is passed to your nearest branch who will give you a call, and apologies for the delay. Best wishes, Lisa

Posted 6 months ago

“The builders we had were great and did a great job. John g was a great builder for his apprentice Aiden to follow and learn from. However it has been a long road of miss communication, mistakes with sales and not knowing what was happening. So although not happy at all with time from sale to completion, the results are good.”

Posted 10 months ago

Hello Mrs Wheatley, thank you for the four-star review, we really appreciate it. I understand there were delays with planning permission for your garage conversion and a delay starting works and apologise if there was a lack of communication, I am delighted to hear you are happy with the build and finished project and we hope you enjoy your new room. Best wishes, Lisa

Posted 10 months ago

“Whole process went very smoothly”

Posted 1 year ago

Thank you for your review! We really appreciate the feedback!

Posted 1 year ago

“We had all our windows and doors fitted by EYG. We had two teams of fitters. The four chaps were fantastic!! Excellent communication, professional behaviour, very clean and tidy. Micheal and Richard, along with Nick and his brother made the whole experience so much easier than we anticipated. The only thing that lets EYG down is there communication prior to the installation. A quick courtesy call to confirm dates and details of what to expect would go a long way to improving the overall service.”

Posted 2 years ago

Hi LG, thank you for this great review and I have passed on your feedback to the installations team also. Many thanks, Lisa

Posted 2 years ago

“I have had one window replaced. All the visits and plans went according to plan and I have no complaints with the end result. Four stars because a bit expensive for one window.”

Posted 2 years ago

Thanks for the 4 star review!

Posted 2 years ago

“Really excellent product and the builder and fitters were very skilled and respectful of our property, the contact from the office left a lot to be desired which made the experience quite stressful at times, also the salesman didn't make it clear that the current building regulations meant that we would need steels fitting above every opening, this put quite a big charge on top of our quote which we had already agreed, it felt a bit manipulative, overall we are very happy with the installation and we feel the windows and doors are excellent value for money”

Posted 2 years ago

Thanks for the 4 star review!

Posted 2 years ago

“although..................still awaiting the repair to upstairs window spring.”

Posted 2 years ago

Thanks for the 4 star review!

Posted 2 years ago

“Fitters were excellent, clean, informative & on time. However we were not told by the office that they were coming.”

Posted 2 years ago

“Fitters were very good, friendly and efficient. Would have been much quicker if they hadn’t been given an incorrect piece but it was replaced and job done in good time everything considered.”

Posted 2 years ago

Thanks for the 4 star review!

Posted 2 years ago

“Poor communication when you have an issue with aspects of the contract . The product exceeded expectations. The fitters did an excellent job.”

Posted 2 years ago

Thanks for the 4 star review!

Posted 2 years ago

“Door replacement. Fitters were polite and did a good job. Unfortunately only noticed after they left that the interior letter flap was scratched. Phoned Scarborough office the following morning and had an appointment arranged for it to be replaced within 3 hours. Very efficient.”

Posted 2 years ago

Thanks for the 4 star review!

Posted 2 years ago

“EYG were very patient and helpful when our conservatory was delayed due to problems with underground gas pipes which required moving - TWICE! The guys were quietly efficient and competent - but I need to bill the company for the tea they drank (smile emoji). The only problem was the leaks we had in two different places when during this year's torrential downpours the gutter overflowed and leaked in. Ian at Hull was very apologetic and quickly sent out teams to recify this. Overall excellent customer relations and workmanship.”

Posted 2 years ago

Thanks for the 4 star review!

Posted 2 years ago

“All work completed in very fast time. Half day for two doors, three windows. Three men working at once. Looks great.”

Posted 2 years ago

Thanks for the 4 star review!

Posted 2 years ago

“Delighted with our new door and the efficiency of your men. Only comment why you didn't get 5 stars is that it took 6 months to come with no updates over that time as to when it might be supplied.”

Posted 2 years ago

“Very pleased with the way every thing went, the men where very friendly and efficient in their work. Had 5 windows replaced in a day, very impressed”

Posted 2 years ago

Thanks for the 4 star review!

Posted 2 years ago

“Looking for a new front door , i wanted a composite one in a Chartwell green ( sage colour ) . EYG quoted a reasonable price and i ordered it . The survey was done and the order placed , but that was basically when they went radio silent for about 6 weeks. I had to chase them and found it difficult to get answers . Eventually delivery was arranged and fitting. The guys who came were excellent , clean and thorough and the end result is very pleasing. Product supplied great , but they need to work on their communication skills with the people who employ them , we the customers They would have got 5 stars but for this factor.”

Posted 3 years ago

“Mock Tudor boards on front of house. No more painting or rotten wood.Another good job completed.”

Posted 3 years ago

“We are very happy with our new conservatory roof. The installers were excellent. Unfortunately there was little communication before installation and we had to keep ringing for updates. We had to wait two weeks for the electrician to reconnect us.”

Posted 3 years ago

“An excellent job, the best quality materials were used. The workmen were highly skilled and polite. It was inconvienient however that the Project got started two months later than originally agreed.”

Posted 4 years ago

EYG Home Improvements is rated 4.4 based on 219 reviews