EYG Home Improvements Reviews

Name: EYG Home Improvements
Address: E Y G Window Centres, Wiltshire Road, Hull, Hull, EYG Home Improvements
Rating: 4.46

4.5 Rating 372 Reviews

86 %

of reviewers recommend EYG Home Improvements

4.5

Based on 372 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About EYG Home Improvements:

EYG is a leading UK double glazing specialist with decades of home improvement knowledge and experience.

We design, manufacture and install domestic glazing of any shape or size – from windows and doors to bespoke orangeries, conservatories and replacement conservatory roofs.

Our business is founded upon the traditional values of reliability and trust.

We always put the needs of our customers first and we will endeavour to provide the best possible customer service.

Visit Website

Phone:

0800 181 888

Email:

l.baxter@eyggroup.com

Location:

E Y G Window Centres, Wiltshire Road, Hull,
Hull
EYG Home Improvements
HU4 6QQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The two fitters were excellent. Four windows fitted but one of the units has a crack in the glass. The fitters acknowledged this and arranged to replace the unit. In removing one of the old windows a large piece of cement was dislodged from the brickwork leaving a gap which needs to be pointed. However we are confident that these faults will be rectified leaving an excellent job done.”

Helpful Report

Posted 4 weeks ago

Thank you for your review John. We're delighted to hear that our fitters provided excellent service during your window installation. We apologise for the crack in the glass and the issue with the brickwork, please contact info@eyggroup.com if this isn't already in hand, and we will ensure if is dealt with. We appreciate your feedback and look forward to serving you again. Best wishes, Lisa.

Posted 2 weeks ago

“A bit disappointed on some of the finishing which should have been pointed out when completed. Phoned office to point out the issues and someone came out to sort out the problem which will be done when the parts are delivered.”

Helpful Report

Posted 1 month ago

Thank you for your honest feedback, Stephen. We're sorry to hear that some finishing details didn’t meet your expectations. We're glad to know our team is addressing the issues promptly and we appreciate your patience while we resolve this. Best wishes, Lisa.

Posted 2 weeks ago

“Had windows done last week , the 2 guys who came were really nice very respectful did a great job, cleaned up after themselves, will use EYG again, pleased with result. Thankyou”

Helpful Report

Posted 2 months ago

Thank you Mrs Lipscombe, we are very pleased to hear you'd happily use EYG again and thank you for choosing us, best wishes, Lisa

Posted 2 months ago

“Very good job done left everything nice and clean very satisfied with work done”

Helpful Report

Posted 3 months ago

Thank you for the great feedback Alexander, we are delighted to receive it, best wishes, Lisa

Posted 2 months ago

“There was a hiccup where they subcontracted a lintel for a specific day ahead of the installation, sent us a confirmatory email, but forgot to book the subcontractor, leaving us in limbo until we rang them. Apart from that, we had to tell the subcontractor to use an elevated platform instead of a ladder due to Health and Safety. The company wasn’t happy, but they did send round the required scaffolding, although they left the workman to assemble it himself. After that additional delay, Russ did an excellent job installing the lintel and cleaned up well after himself. However we still have the scaffolding stacked in our garden. The EYG guys did an excellent job on the windows, were very polite, and worked through lunch and late to get the job finished. They also cleaned up well after themselves. The windows look exactly as hoped and expected, and one contains an emergency escape button so that you won’t be locked in, in an emergency. Unexpected but welcome nonetheless. All in all, and despite the hiccups, we are pleased with the work that EYG carried out. Now we just want the company to arrange collection of their scaffolding… and we made them promise not to make any cold calls for further work…”

Helpful Report

Posted 3 months ago

Thank you for your review, and your four-star rating. We are very pleased that you were impressed by our workmen, their work ethic and manners, and also of course the quality of our products. Unfortunately, when we first returned to remove the scaffolding, our team were unable to gain access. Now removed, we hope you remain pleased with our products, and enjoy them for many years. Our team is of course always on hand to help should you need us. Kind regards Lisa

Posted 2 months ago

“Hello following on from a recommendation from a friend we contacted EYG, The man came this morning , measured up and quoted us for the job. We are looking forward to getting it done, thank you”

Helpful Report

Posted 3 months ago

Thank you for reaching out to us for your home improvements need David, best wishes, Lisa

Posted 3 months ago

“I had a complete window, door and conservatory installation with EYG. I chose them because of their professional approach and their competitive quote. The window and door installation was done by Paul & Carl, who were very pleasant and extremely hard-working. The conservatory installation caused a few problems. My original choice of design had to be changed due to a drain position which caused construction issues. This was fully explained to me and changes were made to my satisfaction, although with additional charges. My problems arose when the construction team arrived and not only was the base not level, but the radiator that had been in my old conservatory was in such a position as to interfere with the position of the internal wall. Had I been advised of this earlier, I could have taken steps to have the radiator repositioned prior to construction. So the internal wall had to be partially built and then all work stopped until I could arrange for a plumber (more added expense) The gap between the base and the conservatory was up to 4 inches in places which has had to be filled with concrete. The installation team were lovely and (sorry I don't have names as they did not introduce themselves & I didn't ask) During all this work, the teams cleared up after themselves each day and left the site tidy. There is still a very large piece of wood in my back garden which I am unable to move though! A great job overall, but a bit more communication would have been useful at times to save me having to phone for answers as to what was happening next.”

Helpful Report

Posted 3 months ago

Thank you for the feedback Sally and I will alert the team to the wood left in your garden. We are sorry there were one or two issues, it does sometimes happen with building works unfortunately but we always adapt to anything that arises and ensure we deal with everything in a professional manner. I will pass on your comments regarding communication, but I am delighted to see you are happy with the finished product and hope you very much enjoy your new room, best wishes, Lisa

Posted 3 months ago

“After a few hiccups with the design was very pleased with the finished product.would particularly like to thank the construction team of Shaun and Dan who were excellent and did a first class job”

Helpful Report

Posted 4 months ago

Thanks Tim, we are glad you were happy with your completed project, many thanks for the feedback too, Lisa

Posted 4 months ago

“The men who fitted the door were friendly, courteous, cheerful and efficient and did an excellent job, which helped to restore my faith in EYG, after the job was postponed twice and took over twelve weeks, when I had been told it would be eight weeks. I got a message on my answerphone the day before the first cancellation. Unfortunately it didn’t make sense and I had to make two phone calls before I knew it was cancelled. The next time it was cancelled was on the day of the installation and again I had to make two phone calls before I learnt of the cancellation and to arrange another date. At no time did anyone ring me to let me know. However, as I stated earlier, the installers were brilliant. I didn’t stay to watch them, but my neighbour watched them and was impressed by their efficiency and the care taken.”

Helpful Report

Posted 5 months ago

I am sorry to hear of the delay and communication issue, I am contacting the team to find out why and will reply in more detail once I have heard back from them, but I am glad you have been happy with the finished result nevertheless. Apologies again for the initial cancellation and lack of explanation, best wishes, Lisa

Posted 5 months ago

UPDATE: Our sales director has sent his apologies and said the delays were due to previous jobs going over their fit times, beyond what was expected. I am told the Installation Manager did leave a message, but we understand your frustrations and send our sincere apologies, Lisa

Posted 5 months ago

“We are NOW happy with our front door but the installation was not without its problems. The two lads were very good, did a neat job but, come time to show us how everything worked...the door wouldn't lock! They spent 45 minutes trying various adjustments to no avail and it took a separate visit from a service engineer to sort it. COULD DO BETTER EYG!”

Helpful Report

Posted 7 months ago

Sorry to hear this Charles, on this occasion it seems our service fell short but I am very happy to hear that the issue was resolved swiftly, we always correct any problems and have a very efficient customer service department which ensures we attend any call-outs quickly and efficiently. Thank you for your patience and for choosing EYG, best wishes, Lisa

Posted 6 months ago

“Our very friendly Installer did a very good job fitting our new big bay window. Left everything clean and tidy.”

Helpful Report

Posted 7 months ago

Wonderful to hear, thank you so much for the five star review! Best wishes, Lisa

Posted 7 months ago

“Several years ago EYG fitted a number of windows in our old house, they did a first class job and the fitters were great, excellent workers, clean and tidy throughout. The only criticism we had related to the way their initial salesmen treated my wife - almost as if she were an nincompoop with no brain whatsoever! She was grossly offended and, when we wanted another batch of windows, we wanted EYG to provide them stressing that no Sales Rep would be admitted - so they sent an Area Manager who took measurements, gave an acceptable quote "without 'phoning his Manager for a Special Discount" and the work went ahead again in a most satisfactory manner. Unfortunately, we now need yet another wooden window replaced and rang EYG about 3 weeks ago giving dimensions and requesting a quote, not had any response so are hoping that they feel the job is too small to bother with. Please, EYG, get back to us ASAP, we can't close that window in case it falls apart. By the way, EYG is one of 3 firms who have fitted windows for us and are definitely the least messy, most accommodating and pleasant workers of them all. ,”

Helpful Report

Posted 1 year ago

Hello Mr Smith and thank you for the kind words. I am sorry you had an unpleasant experience with the first rep and very glad to hear we were able to make up for it with our second visit. Please can you send your quote details to marketing@eyggroup.com and I will make sure it is passed to your nearest branch who will give you a call, and apologies for the delay. Best wishes, Lisa

Posted 1 year ago

“The builders we had were great and did a great job. John g was a great builder for his apprentice Aiden to follow and learn from. However it has been a long road of miss communication, mistakes with sales and not knowing what was happening. So although not happy at all with time from sale to completion, the results are good.”

Helpful Report

Posted 1 year ago

Hello Mrs Wheatley, thank you for the four-star review, we really appreciate it. I understand there were delays with planning permission for your garage conversion and a delay starting works and apologise if there was a lack of communication, I am delighted to hear you are happy with the build and finished project and we hope you enjoy your new room. Best wishes, Lisa

Posted 1 year ago

“Whole process went very smoothly”

Helpful Report

Posted 2 years ago

Thank you for your review! We really appreciate the feedback!

Posted 2 years ago

“We had all our windows and doors fitted by EYG. We had two teams of fitters. The four chaps were fantastic!! Excellent communication, professional behaviour, very clean and tidy. Micheal and Richard, along with Nick and his brother made the whole experience so much easier than we anticipated. The only thing that lets EYG down is there communication prior to the installation. A quick courtesy call to confirm dates and details of what to expect would go a long way to improving the overall service.”

Helpful Report

Posted 3 years ago

Hi LG, thank you for this great review and I have passed on your feedback to the installations team also. Many thanks, Lisa

Posted 3 years ago

“I have had one window replaced. All the visits and plans went according to plan and I have no complaints with the end result. Four stars because a bit expensive for one window.”

Helpful Report

Posted 3 years ago

Thanks for the 4 star review!

Posted 3 years ago

“Really excellent product and the builder and fitters were very skilled and respectful of our property, the contact from the office left a lot to be desired which made the experience quite stressful at times, also the salesman didn't make it clear that the current building regulations meant that we would need steels fitting above every opening, this put quite a big charge on top of our quote which we had already agreed, it felt a bit manipulative, overall we are very happy with the installation and we feel the windows and doors are excellent value for money”

Helpful Report

Posted 3 years ago

Thanks for the 4 star review!

Posted 3 years ago

“although..................still awaiting the repair to upstairs window spring.”

Helpful Report

Posted 3 years ago

Thanks for the 4 star review!

Posted 3 years ago

“Fitters were excellent, clean, informative & on time. However we were not told by the office that they were coming.”

Helpful Report

Posted 3 years ago

“Fitters were very good, friendly and efficient. Would have been much quicker if they hadn’t been given an incorrect piece but it was replaced and job done in good time everything considered.”

Helpful Report

Posted 3 years ago

Thanks for the 4 star review!

Posted 3 years ago

EYG Home Improvements is rated 4.5 based on 372 reviews