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AquaLift BathLifts Reviews

4.4 Rating 185 Reviews

87 %

of reviewers recommend AquaLift BathLifts

Company Reviews

Product Reviews

4.4

Based on 185 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About AquaLift BathLifts:

Rediscover safe, comfortable full-depth bathing with AquaLift® Bath Lift.
Our slimmest ever bath lift! You can now enjoy easy, full-depth, comfortable bathing and get in and out of your own bath without the worry of losing your balance or slipping. The AquaLift is one of the safest and most comfortable bath lifts available.

Effortlessly smooth, the AquaLift lowers and lifts you gently and quietly into your own bath. The AquaLift has been designed to fit most baths and the compact unit takes up minimal space.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Debbie, We had our Bath Lift installed this morning, and it all seems fine, however, I have to advise that although the installation guys were polite and friendly, I was very disappointed with their lack of attention with regards to the way they left the bathroom. The bath mat was left screwed up against the back wall; the inside of the bath itself was left dusty/dirty, also, when the guy demonstrated the unit, he cocked his legs over the edge of the bath (with his shoes on), which left scuff marks. Unfortunately, this is not a good reflection of your company, and not at all professional. Fortunately, I am able bodied, and as such, was able to correct these issues, but I would think, as the business is largely associated with disabled customers, there would be many that could not do this, additionally, I don’t expect to have to clear up after your guys, they should leave the room as they found it. The unit itself takes some getting used to, hopefully we will after time.”

“Took a little time to get used to. One criticism is that the slip cushion floats making it quite difficult to lie down.”

“This is my third aqualift in six years. I could not manage to bathe without it. But once the three year warranty expires the company will not do any repairs so if it stops working you have to pay an enormous amount if money to replace it. I call it exploitation of the elderly and vulnerable.”

Dear Alibaba, We are delighted to hear you cannot be without your bath lift. We are sorry you feel this way, we do not exploit the elderly or vulnerable and the majority of products out there have a similar warranty period if not less. Kind regards, AquaLift

“The representative who visited, Stuart, was extremely helpful and explained all features clearly, together with providing practical experience using the test rig, so that we would be able to use it easily and safely. He also checked the location where it would be fitted, to ensure that there were no obstacles to fitting the Bath lift. Once we had decided to go ahead, the fitters arrived within about one week and were friendly and helpful, with the Bath lift fitted within a couple of hours, probably less. They ensured that all was operating and that we were familiar with how to use it safely. Whilst it was a little more expensive than we had planned, the resulting service has more than justified the cost. A very good product, with excellent service and to date no problems experienced and none expected.”

Dear Customer, Thank you for taking the time to leave us a review. We are delighted to hear that you had a good experience with Aqualift. We will pass on your praise to everyone involved. We hope your new Aqualift bath lift brings you the bathing independence you need. Kind regards, AquaLift

“Very helpful in the initial meeting took my Mum through how to use the lift. Then explained all the different warranty's that are available. Ordered on Monday fitted on Thursday excellent service provided in all aspects of our experience”

“My wife is now able to use the bath, as previously she found it extremely hard to get out of the bath. I would not describe the product as 100% but we are glad that we have had it fitted. The seat does take up space but is useful. The main problems are associated with the cushion seat which does not slide as easily as expected and if you get off the seat to lie back in the bath it floats, so makes lying back difficult. Definitely a far better solution than a walk in bath system”

Dear Robert, Thank you for taking the time to leave us a review. We are delighted to hear that your wife is now able to enjoy bathing safely again. Kind regards, AquaLift

“It was a luxury to lie in the bath but I have found it very difficult to manoeuvre and most times it makes me feel exhausted. However I will persevere and with practice my problems with the hoist may improve. The installers fitted the hoist well they were polite and caring explaining how to use it. The installers were James P and Andy Y. I do feel the price is rather high.”

Dear Jackie, Thank you for taking the time to leave feedback. We hope that you get used to the bath lift mechanism, keep on persevering. Kind regards, AquaLift

“The price is to high not value for money also is it waterproof?. The work men were far from professional they should have put a cover in the bath plus taken there boots off. Also the one sat in the bath to demonstrate with his boots on not impressed.”

“The whole experience from trial to fitting was excellent. No pressure and expert sales and fitting. Would recommend this product and sales team”

Dear Mrs Balchin, Thank you for taking the time to leave us a review. Thank you for your recommendation, we hope your AquaLift brings you the bathing independence you need. Kind regards, AquaLift

“First of all the salesman sold us the wrong type of lift for my size of bath, so the first engineer couldn't fit it. Reorder different lift. When 2nd engineer fitting new lift need spacers because of shape of bath side, he had no spacers. Couldn't use lift.Third engineer not enough spacers but could use lift, then the screws in floor came lose so couldn't use lift. 4th engineer came with another spacer but short of a correct screw. 5th engineer came and finally started again from scratch and fitted it securely. How could I recommend this firm after such an experience when other companies sell the same machine .”

Dear Anne, We are sorry for all inconvenience and stress caused throughout the process. This is far from our usual standards and we will investigate this internally so it will not happen again. We will also revise our training process to ensure the correct unit is advised straight away. Kind regards, AquaLift

“Very informative salesperson, friendly helpful installation team, tidy installation”

Dear Dawn, Thank you for taking the time to leave us a review. We are delighted to hear your installation team were tidy and helpful. We hope your bath lift is bringing you the bathing independence you need. Kind regards, AquaLift

“I didn't have a bad experience - quite the contrary! The Aqualift has been absolutely brillliant, allowing me to enjoy having a bath safely and confidently. It is simple to operate, easy to alter to accommodate other bath users and I only wish I had known about it sooner! definitely 5 stars”

Dear Liz, Thank you for taking the time to leave us a review. We are delighted to hear that you find the bath lift easy to operate and you are now able to bathe with confidence. Thank you for your valued custom, we hope you enjoy safe bathing for many years to come. Kind regards, AquaLift

“Great product. Only problem is my bathroom is small and I find the cushion seat gets in my way. I have taken it off and hope it will help.”

Dear Barbara, Thank you for your review. We are glad you find our product great! Thank you for your valued custom. Kind regards, AquaLift

“I find bathing now a pleasure”

Dear Customer, We are delighted to hear you are able to bathe safely and bathing is now enjoyable. Thank you for your valued custom. Kind regards, AquaLift

“Very efficient and professional service. Competitive price. I can now enjoy my bath again.”

“It has made my life so much easier. The company are a pleasure to deal with and the installation was very quick an easy. Very competitive price.”

Dear Janice, Thank you for taking the time to leave us a review. We are delighted to hear your AquaLift is now making your life easier. Thank you for your valued custom. Kind regards, AquaLift

“It only took fitters Ihr to fit Aquabath .Can’t wait to try it out.Service was spot on.Wish I’d bought one years ago .I’ve had showers for years because my arms were to weak to get into and out of the Bathlift wasn’t until I had an accident did I look into Aquabath .”

Dear Doreen, Thank you for taking the time to leave us a review. We are delighted to hear that your received great service. It's lovely to hear that you are now able to bathe safely after years of showers. Kind regards, AquaLift

“Aqualift responded almost too quickly when I replied by telephone one afternoon to their letter offering a replacement bath lift (the old one had broken down, but they did not know this). Their salesman called that same evening; about 24 hours later I heard from them that the new unit would be fitted the next day, which it was. NB My payment was made by credit card; i initially told my card issuer that 'Kingswood' was unknown. it turned out to be the name of Aqualift's parent company - I might have been warned!”

Dear Customer, Thank you for your valued custom. We are delighted to hear that you upgraded your bath lift and our team were efficient in getting it installed. We hope it once again brings you the bathing independence you need. Kind regards, AquaLift

“Fitted without mess or fuss, ,shortly after ordering. Took me a few goes to get used to it, but has now become a safe and pleasant experience to use it. Cathryn Davies”

Dear Cathryn, Thank you for your review. We are delighted to hear that your AquaLift bath lift is now pleasant and most importantly keeps you safe during bathtime. Kind regards, AquaLift

“I had my new Aqualift bath lift fitted just over a week ago. Unfortunately, the fitters flushed all the debris down my bath plug leaving me with a blocked drain. I had to call a plumber out to rectify this. Surly all the debris should of been cleaned up by suppling the fitters with a vacuum cleaner. I reported this to Aqualift and still awaiting a response.”

Dear Beryl, We are investigating this fully. Once you have provided a plumber report we will look into what we can do for you. Kind regards, AquaLift

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AquaLift BathLifts is rated 4.4 based on 185 reviews