AquaLift BathLifts Reviews

Name: AquaLift BathLifts
Address: Ashley Anderson, Unit 1b, Grazebrook Industrial Estate, Dudley, Dudley
Rating: 4.48

4.5 Rating 226 Reviews

89 %

of reviewers recommend AquaLift BathLifts

4.5

Based on 226 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About AquaLift BathLifts:

Rediscover safe, comfortable full-depth bathing with AquaLift® Bath Lift.
Our slimmest ever bath lift! You can now enjoy easy, full-depth, comfortable bathing and get in and out of your own bath without the worry of losing your balance or slipping. The AquaLift is one of the safest and most comfortable bath lifts available.

Effortlessly smooth, the AquaLift lowers and lifts you gently and quietly into your own bath. The AquaLift has been designed to fit most baths and the compact unit takes up minimal space.

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Anonymous

Anonymous // 01/01/2019

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“Simon and Ian came today to install a bath chair for my 91 year old mum. We were both so very impressed with there speed of installation, very polite and very informative about the product. Thank you for giving my mum the best Christmas present ever and making her smile again 😊”

Helpful Report

Hello Marianne, Thank you so much for your heartwarming 5-star review! We’re overjoyed to hear that Simon and Ian made such a positive impression while installing the bath chair for your mum. Your kind words about our team's speed and politeness truly mean a lot to us. We're here to make sure that every experience is special and we’re so glad we could make a difference! If you need anything else, don’t hesitate to reach out. Kind Regards, The AquaLift Team

“Please be aware that this is not the solution to successful bathing that you think it is! My mum had her AquaLift BathLift fitted in February 2023 and 19 months later is experiencing mechanical faults with the device. The chair lowers her into the bath but fails to lift her up, making a terrible grinding noise and then just stops. Leaving her stranded, not knowing how she will manage to get out of the bath. The visiting engineer advised it was one of the batteries and she had to pay £70.00 for a replacement. Less than 2 months later the same thing has happened again. She alternates the batteries every other week, having charged them for 24 hours or longer before using. So clearly not a battery issue! The customer services representative showed no empathy or compassion to my mum’s ordeal. So very disappointed that this company that claims to give their customers independent bathing have not delivered. Please note that the AquaLift may come with a 4 year warranty but this does not cover the batteries! All in all this has been a terrifying & upsetting experience for a 85 year old lady, who is financially out of pocket, with still no adequate bathing solution.”

Helpful Report

“After a successful visit from Richard in the sales team and a good demonstration. The next day Matt.H came to fit our Aqua lift bath unit did a superb job within an hour he then gave full instructions how to use and look after the unit. Good tidy job polite and friendly . Well done to the Aqua team”

Helpful Report

Hi Jo, Thank you so much for your wonderful 5-star review! We're thrilled to hear that Richard provided a great demonstration and that Matt did a superb job with the installation. It’s fantastic to know that he took the time to explain everything clearly and made sure the area was left tidy. We appreciate your kind words about the Aqua team, and it truly motivates us to keep delivering excellent service. If you have any questions or need further assistance, please don’t hesitate to reach out! Warm Regards, The AquaLift Team.

“Excellent demonstration by salesman. Installed within a week of ordering. The process took under an hour, the bathroom was left clean and tidy and the I had a very good demonstration of the way to use the lift and how to charge the battery.”

Helpful Report

Hello Ted, Thank you for taking the time to leave us a review, your feedback is important to us. We are thrilled to hear you had such a positive experience and that our team were so prompt and efficient with the installation process. We strive to make sure every customer is left feeling confident about their new product, so we are pleased our team went above and beyond to make sure you were happy with all of the functions of your new bath lift. If there is anything further we can do to assist you, please don't hesitate to get in touch! Kind Regards, The AquaLift Team.

“brilliant from start to finish. Stuart and Andy fitted it quickly with no fuss and left every thing tidy and clean.”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We're delighted to hear that Stuart and Andy were able to fit your AquaLift quickly and efficiently, leaving everything tidy and clean. It’s always our goal to provide a hassle-free experience for our customers. Your satisfaction means the world to us, and we truly appreciate your kind words. If there’s anything more we can assist you with, please don’t hesitate to reach out! Best wishes, The AquaLift Team

“Following a demonstration of the bath lift, the unit was installed within 4 working days. The fitters arrived on time and completed the job in just over an hour. No fuss mess cleaned up, and operation of the lift was explained and demonstrated to be working. Advice given about initial battery charging, and unit left on charge. Altogether a smooth installation. Thank you.”

Helpful Report

Hello Yvonne, Thank you for your excellent 5-star review! We're so pleased to hear that your installation went smoothly and that our fitters were timely and efficient. It's wonderful to know that they took the time to explain the lift's operation and left everything tidy. Your satisfaction is our top priority, and we truly appreciate your feedback. If you have any further questions or need assistance down the line, feel free to reach out! Best wishes, The AquaLift Team

“This company have been amazing from original enquiry. Vanessa was super helpful on the phone, their rep Sam was a real gentleman and put us both at complete ease explaining everything fully and our installation engineers Dan and Brian were such lovely people. Funny, chatty and super helpful explaining everything clearly. We are both super impressed with this company. No hard sell at all and a quality product at an affordable price.”

Helpful Report

Hi Linda, Thank you for your amazing 5-star review! We're thrilled to hear that Vanessa and Sam provided such helpful service, and that Dan and Brian made your installation experience enjoyable. It’s wonderful to know our team could put you at ease while delivering a quality product. We truly appreciate your kind words and support. If you need anything else or have any questions in the future, don’t hesitate to reach out! Best wishes, The AquaLift Team

“Very happy with the service, the two men that came to install made me feel comfortable and explained everything to me . Thankyou Stewart and marlin”

Helpful Report

Hi Carol, Thank you for your wonderful 5-star review! We’re so glad to hear that you felt comfortable and well-informed during the installation. It’s great to know that our team made your experience a positive one. We appreciate you taking the time to share your feedback and hope you enjoy your new AquaLift bath lift. If there’s anything else we can do for you, just let us know! Best wishes, The AquaLift Team

“The two men knew what they were doing and did a very good job efficiently. No mess was left behind”

Helpful Report

Hi there, Thank you so much for your fantastic 5-star review! We’re delighted to hear that our team was efficient and left no mess behind—they truly take pride in their work. Your feedback means a lot to us, and we’re here if you need anything else. Best regards, The AquaLift Team

“Matt.H&Andy.H Excellent Fitted Lift in no time good job thanks.”

Helpful Report

Thank you for taking the time to leave us a your 5-star rating and share your feedback on AquaLift bath lifts. We are thrilled to hear that you had a great experience with our product. If there is anything else we can assist you with, please do not hesitate to let us know. Best regards, AquaLifts Team

“Gary the salesperson unfortunately was unable to demonstrate the product but we had done all the research so were familiar with how it worked. We had ordered from another company but the wait was too long so we cancelled and came to you. How glad we were, as Gary pointed out that it would damage the underfloor heating in our newly refurbished bathroom! The other company hadn’t even mentioned this! He showed us an alternative lift, compatible with underfloor heating. It was more expensive but we needed it so we went ahead. Our lift was fitted yesterday 10 days after ordering. Brian and James had driven from Birmingham to Northumberland leaving at 5am ! They arrived on time and were pleasant and informative from start to finish. The lift was demonstrated by Brian and although it sounds dramatic, it will change my husbands life ! Thank you so much Order number 2127SWQ05345. Hope we are entered in the draw for the hamper ☺️”

Helpful Report

Hi Dee, thanks for taking the time to leave us some feedback. We are really pleased to hear you had a positive experience with us and will make sure we pass on the review to Brian and James. Kind Regards, AquaLift

“The customer service were rubbish and somewhat rude this was not all the staff but the people who were rubbish this is you. The fitters Martin and Stewart were brilliant and very helpful they gave me good advice which meant my lift couldn't be fitted I did get a call from customer service who wanted to know why I didn't want mybath lift fitted he was abrupt and told me I would have to wait to get my bath lift fitted I had taken advice by the fitters and they were the guys who knew what they were talking about.”

Helpful Report

Hi Sharon, thank you so much for taking the time to leave us feedback. We appreciate your support. We apologise for any inconvenience you may have experienced with our customer service. It is certainly not our intention to be rude or unhelpful. Rest assured, we take your feedback seriously and will do our best to improve in this regard. We are thrilled to hear that Martin and Stewart, our fitters, were able to provide you with excellent service and valuable advice. They truly are knowledgeable and dedicated to ensuring the best experience for our customers. Once again, thank you for your positive rating and for choosing AquaLift bath lifts. If you have any further questions or concerns, please do not hesitate to contact us. Best regards, AquaLift

“Everyone was exceptional and amazingly kind and thoughtful. From Graham with his demonstration kit, which my friend had a go on, to Craig and Olly who did the actual installation. The demo was last Wednesday 25th and the installation was yesterday, Monday 30th. It was so simple and straightforward. And I’ve had a bath on my own! I feel totally empowered. Brilliant.”

Helpful Report

Hi Gail, Thank you so much for your wonderful 5-star rating of AquaLift bath lifts! We truly appreciate your kind words and are thrilled to hear about your positive experience with our product. Everyone at AquaLift is dedicated to providing exceptional service, and we are delighted to know that Graham, Craig, and Olly exceeded your expectations. We understand the importance of a smooth demonstration and installation process, and we are glad it was simple and straightforward for you. We will make sure to pass on your feedback! Once again, thank you for your amazing review and for choosing AquaLift bath lifts. If you have any further questions or need assistance, please do not hesitate to reach out to our team. Warm regards, The AquaLift Team

“I had a demo on Tuesday and was very satisfied with the product. I placed my order on Tuesday afternoon. It was fitted 10 am Thursday morning. I could not wish for a better service. The Fitters James and Brian were very professional, efficient and tidy. They were very friendly and easy to talk to. They left no mess at all, wonderful!! All my questions were readily answered and I was fully briefed on all aspects of usage . Congratulations AquaLift from one very happy customer.”

Helpful Report

Thank you so much for taking the time to leave a 5-star rating for AquaLift bath lifts. We greatly appreciate your support and are thrilled to hear that you had such a positive experience with our product. We're glad that our team was able to provide you with a satisfactory demonstration and that you were pleased with our efficient service. James and Brian are truly valued members of our team, and we're delighted to hear that their professionalism and tidiness left such a positive impression on you. We will make sure to pass on this feedback! Once again, thank you for choosing AquaLift and for being such a happy customer. We look forward to serving you again in the future. Best regards, The AquaLift Team

“Very quick service, and the staff were very helpful and friendly.”

Helpful Report

Hello Michael, Thank you so much for your fantastic 5-star rating of AquaLift bath lifts! We truly appreciate your support and are thrilled that our product has met your expectations. We also want to express our gratitude for your kind words about our service and staff. Providing very quick service and having helpful and friendly staff is important to us, and it's wonderful to hear that we were able to meet your needs in every aspect of your experience. Warm regards, AquaLift Team

“Excellent service from demonstration to fitting. Ian and James were the fitters who arrived at the time advised and fitted and gave a full demonstration and the whole process took approximately 1 hour. Very pleased with the whole process - thoroughly recommend.”

Helpful Report

Hi Keith, Thank you so much for your fantastic 5-star rating of AquaLift bath lifts! We greatly appreciate your feedback and are thrilled to hear that you had an excellent experience with our service. We would also like to express our gratitude for sharing your positive encounter with our fitters, Ian and James. Their punctuality, professionalism, and thorough demonstration truly exemplify the high level of service we strive to provide. Your recommendation is really appreciated and we look forward to serving you again in the future! If there is anything else we can assist you with, please don't hesitate to reach out. Warm regards, AquaLift Team

“Exceptionaly agressive sales person who would not leave when requested to leave and just sat in a chair not speaking. As this lift was required I just wanted a price but this saes person insisted to demonstrate, I then agreed as my wife is very ill. The fitters came and demanded full payment prior to fitting. This was the last straw from a very agressive outfit I declined to pay and requested that they left. I then phoned their sales office and requested that they repay the £460 deposit , after much dicussion and phone calls they agreed to repay after 5-7 days. Solicitors are now to be engaged”

Helpful Report

Good Morning Mr Brown, Thank you for your review however the circumstances are slightly different to what has been written when reviewing your account. It can be seen that our customer service team had multiple conversations with you since placing the order. Due to your wife being the person the lift was intended for our salesman wanted to ensure all of the correct information was obtained, we are sorry if you felt excluded from this conversation, we have since spoken and confirmed that you are in need of the lift. When you spoke to our customer service manager you agreed to the date that was given and just wanted to provide feedback to which we value. Our terms and conditions are clear that the payment would need to be made on the given installation date, however, we would always make sure an installation is suitable before taking the final payment. We would be unable to install a product without obtaining the balance. We apologise that you remain unhappy with the service received and will ensure your refund is processed as soon as possible. Kind regards, AquaLift

“a bit disapoiinted as fittef found my bath was to high for the seat to be fitted the sales did not see this as a problem”

Helpful Report

Hello GW, Thank you so much for taking the time to leave us a 4-star rating for our AquaLift bath lifts. We truly appreciate your feedback and are delighted to hear that you had a positive experience overall. We also want to address the issue you mentioned about the seat not fitting your bath due to its height. We apologise for any inconvenience this may have caused you. Our sales team always strives to provide accurate information and assistance, but unfortunately, in this particular case, it seems that we didn't foresee this challenge. We understand how disappointing this must have been for you, and we apologize for any inconvenience caused. If there's anything else we can assist you with or any further feedback you would like to share, please don't hesitate to reach out to us. We value your satisfaction and will do our best to address any concerns you may have. Thank you again for choosing AquaLift bath lifts and for your valuable feedback. Best regards, AquaLift

“Ian and Matt arrived very cheerful happy and answered all questions asked. They explained everything in great detail and gave us a good demonstration. They made the whole thing a happy and pleasant experience. They are an a asset to your firm best keep these two.”

Helpful Report

“Order Number SWQ 332005243 From Brad demonstrating the product and a week later Matt.H and Ian installing the Aqualift, I found the service provided was professional, friendly and efficient. The Aqualift was fitted in a short time with no mess. After installation the product was demonstrated and all questions were answered. Excellent service all round.”

Helpful Report

AquaLift BathLifts is rated 4.5 based on 226 reviews